Showing results by author "Chip Bell" in All Categories

When a retired United States Senator's passion for deep-sea treasure hunting off the coast of Palm Beach leads to murder, Jake Sullivan, chief prosecutor for the Justice Department in Miami, thinks he has an open and shut case: the DNA of the man pulled out of the warm waters near the ill-fated yacht matches blood found on the deck. But life is never so simple for Jake. In a rush of political maneuvering, Jake's suspect is whisked away by the State Department under a claim of diplomatic immunity. The mystery man is no simple treasure thief; he is a covert operator for the Mossad.

Design and construction industry practitioners collaborated to bring you Transforming Design and Construction: A Framework for Change, the first of LCI's Transforming Design and Construction series, to encourage discussion, learning, and experimentation around Lean processes. The short chapters focusses on various Lean topics. They are not designed as a "how-to" for Lean tools, but as a framework for learning and to guide you along your Lean journey.

Jake Sullivan had everything - his dream job as the chief prosecuting attorney in the Miami Office of the Justice Department, a loving family, and good friends. Many would describe him as a bulldog of a man with a strong moral streak. No one would have predicted what was about to come. When Jake Sullivan takes on a high-profile case, he naturally anticipates both a moral and a professional victory.

It is the end of June, and President Jordan Fletcher has just negotiated a historical treaty with Cuba, and its signing will be held at the end of October in Miami. Because of Fletcher's past relationship with him in the Benjamin Matthews matter, he has asked Jake Sullivan to coordinate the treaty-signing ceremony.

It's the summer of 1958, and Meyer Lansky, the mob's accountant, is barely a warm breeze away from seeing the crown jewel of his gambling empire sparkling on the ocean: Havana, the Monte Carlo of the Caribbean. Then, Castro came down from the mountains, armed and on a mission. Batista's days were numbered and so was his patronage of Lansky and his cronies. It is said that Lansky moved hundreds of millions of dollars out of Cuba. But, when he died in 1983, his estate was reported to be worth only 60,000 dollars in cash. What happened to the money?

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Jake believes he has found happiness, but a devastating blow sends him back into the world of evil that lies beneath tropical beauty. He begins a path of revenge, carefully crafting a plan to ensure the end of Santiago and Group 45.

Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.

Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."

Simon Branson is on the run, and Jake Sullivan and Mike Lang head to Paris to track down a killer. Charged by President Fletcher with verifying the incredible secrets found in the Group 45 documents, they are moving ever closer to finding the truth about the package. Surviving a murderous attack in the City of Light, they follow another clue to the Bavarian Alps, where the scattered remains of Group 45 are coalescing around a neofascist proclaiming himself the savior of Western civilization.

When the head of the French DST, Philip Rostand, an old friend of Jordan Fletcher, comes to FSI and provides information that he and his counterpart at MI5 have credible intelligence that Group 45, due to past setbacks, is in financial difficulty and may be using their new nemesis, “The Broker”, to gain a treasure trove in the Caribbean, Jake and Mike are sent to investigate.

Intelligence agencies in both the United States and France have uncovered information that Group 45 has reorganized under new leadership after its disastrous collaboration with the Broker. The most recent French elections have caused the president of France to include some far-right candidates in his Council of Ministers, and he has had to accede to several of their demands, one of which was the removal of Phillip Rostand as head of the DST.

Arrested for the murder of a prominent businessman, Jake Sullivan finds himself the object of a conspiracy to take away everything he has as one piece of evidence after another builds the case against him. Jake's best friend, Mike Lang, comes to his aid and his investigation reveals that Jake is to be transferred to an island prison from which there will be no return. Mike arranges an escape with the help of some island characters found only in the southern latitudes.

The South Beach Sadist is dead.... Jake had seen to that. But in two weeks, Miami has two new victims, each butchered and their bodies marked with the sign of the Sadist...a sign never revealed to the public. As cryptic clues, and the promise of a third victim, begin to arrive in his office, Jake Sullivan, chief prosecutor for the Justice Department in Miami, and Mike Lang, his investigator and best friend, are once again hunting a madman. As the trail leads to a rogue DEA agent, Jake and Mike close in on the killer, not realizing that saving victim three means saving one of their own.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

A defrocked priest comes to Jake Sullivan with a fantastic tale of ancient voyages, cryptic clues, and imminent dangers from present and medieval organizations in search of history's most sought after relic. Did a secret northern voyage, never recorded in history actually occur...and is it possible that it somehow connects to ruins on the Florida Coastal Waterway?

Mike Lang is on a mission...a mission of revenge. As his best friend, Jake Sullivan, remains in a coma, near death, Mike is on a hunt for his assailant, the leader of Group 45. Traveling to Cuba, he seeks out an old friend for help, only to find that it is his help that is needed. Trying to discover the plot behind a new biological weapon and watching his back, as he closes in on the Leader, Mike is forced to confront old ghosts and new dangers. Passions run hot as a final confrontation will only allow one survivor.

A frantic late-night phone call from his estranged wife, Linda, brings Jake Sullivan back to his hometown in Western Pennsylvania. Jake's childhood friend and law school classmate Simon Branson is about to be appointed a federal judge for the United States District Court for the Western District of Pennsylvania when his wife is brutally murdered and he is charged with the crime. Turning to Jake for help, Branson pleads his innocence and claims to be the victim of a political plot to wreck his judicial appointment.

Jake Sullivan has just returned from a life-and-death struggle in Mexico and still faces an ongoing battle with Group 45. He soon finds himself in a confrontation with a late-night assailant, the descendent of a minor historical figure of the 19th century, who provides Jake with an amazing tale and a strange drawing that may hold the key to solving a murder clouded by history and finding the long-lost City of Gold. Once again, Jake and Mike embark on an adventure, aided by a knowledgeable young intern from the Federal Institute of Native Studies.

Having narrowly escaped a deadly attack in Bavaria, Jake and Mike return to Washington, D.C., and reveal what they believe to be the true identity of “The Package” and the role played by Group 45 in its disappearance. Still in need of the key to break Simon Branson’s code, and ordered by President Fletcher to verify the identity and whereabouts of “The Package”, Jake and Mike travel to South America and then Mexico in search of the truth.