Showing results by author "Solomon" in All Categories

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

In this revised and updated edition of Leading Successful Change, Shea and Solomon share success stories from a host of companies including Twitter, Viacom, and the Conference of State Bank Supervisors, offering a tested method for leading successful change, which they have developed over a combined fifty years of helping organizations do just that.

For more than 200 years, the Treasure Pit on Oak Isle has baffled treasure hunters, engineers, and the common man alike. When Samantha Greene arrives, she finds her estranged father has spent years funneling energy and finances into the endeavor, finding nothing. When an accidental death occurs in the pit, fulfilling the prophecy that seven lives must end before the treasure can be found, the search kicks into high gear, with more than one party vying for the secrets that lie below. Finding herself the closest to the treasure anyone has ever been, Samantha throws herself into the work, landing among the coveted prize. Just as she's about to discover what's truly hidden beneath the island, the pit begins to flood with ocean water, sweeping her away despite her attempts to swim to the surface.

"12 Years a Slave" is the harrowing, true account of a free Black man living in New York during the early 1800's who is kidnaped, transported to Louisiana and forced to work and live as a slave for over a decade. Written by the man who experienced these horrors - Solomon Northup - this book is a powerful and disturbing first-hand account of what it was like to live under the lash and chronicles the torments Northup endured in attempting to escape his captors and return home to his family in New York.

We thought we’d prepared for the fight. We were wrong. Everything I was told about the first soul mates could never prepare me for their actual arrival. More powerful than we could prepare for, the first soul mates control the minds of our closest allies, leaving The Six and my soul mate without any option but to surrender to their murderous ways. When suicides and disappearances go on the rise in our community, I know the first soul mates are behind it, and when I discover the reason, it’s more nightmarish than I could have imagined.

Inside this harrowing collection, you’ll uncover three thought-provoking and classic novels about slavery, civil rights, and the plight of African Americans before the abolition of slavery. With timeless narratives and poignant, dramatic prose, these books have stood the test of time to provide unique and moving accounts of life as a slave.

Many of us are facing unprecedented attacks on our democracy, our privacy, and our hard-won civil rights. If you're Black in the US, this is not new. As Colorlines editors Akiba Solomon and Kenrya Rankin show, Black Americans subvert and resist life-threatening forces as a matter of course. In this audiobook, leading organizers, artists, journalists, comedians, and filmmakers offer wisdom on how they fight white supremacy. It's a must-listen for anyone new to resistance work, and for the next generation of leaders building a better future.

An easy way to learn the Amharic Ethiopian language. Each episode provides a course and breaks down the basic phrases and grammar needed to begin having full conversations in Amharic.

Get the relief you need with an autoimmune diet! Do you have an auto-immune disease? Is a loved one affected by this condition? Do you need more information to help you cope? Is inflammation ruining your life? Do you wish there was an anti-inflammatory diet that could improve your day to day living? There is! Autoimmune Disease Inflammation Diet: Natural Pain Relief and Disease Control is the book for you!

10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.

Tax time is the most feared phase of the year for most people. It's a full-time job to keep up with the intricacies of tax law and accounting, but it's not your full-time job. You've got to run a business. The book provides you with the help you need in the time you have so that you can get taxes off the road and get back to work.

Cecelia feels like a stranger in her father’s court. Her mother’s identity has always been a mystery, though rumors tell of a woman washed up from the sea. A vision of her father’s sends her to the kingdom of Korith, where she hopes to find answers. But sometimes a search for answers takes one down dangerous paths. Viktor might be King Ramiro’s favorite Kingsguard, but that doesn’t mean he can’t be used as a pawn.

Step into a realm of antiquity and reverence as you delve into the timeless text of The Book of the Bee: The Syriac Text, edited from the manuscripts in London, Oxford, and Munich and translated into English by E.A. Wallis Budge. Originally written around 1222 by Solomon of Akhlat, Bishop of Basra within the Church of the East, this work is a remarkable historiographic and theological compilation, composed in the Syriac language—a treasure trove of Biblical stories and profound insights that transcends time.

Twelve Years a Slave (Originally published in 1853 with the sub-title: "Narrative of Solomon Northup, a citizen of New-York, kidnapped in Washington city in 1841, and rescued in 1853, from a cotton plantation near the Red River in Louisiana") is the written work of Solomon Northup; a man who was born free, but was bound into slavery later in life. Northup's account describes the daily life of slaves in Bayou Beof, their diet, the relationship between the master and slave, the means that slave catchers used to recapture them and the ugly realities that slaves suffered.

Being stuck in a dangerous place with my worst enemy just might kill me. My plans for revenge due to the death of someone close keeps getting derailed as I navigate my estranged relationship with my werejackal boyfriend and defend a friend arrested for murder. And if that wasn't enough, I'm forced to compete in the ultimate magic competition against my new enemy, Phillip Leal. The loser will have to give up his or her freedom to the winner, and being that Phillip is a cruel and ruthless egomaniac, I can’t afford to lose.

The favored daughter of the Pharaoh, Egyptian Princess Cleopatra spent her childhood hiding amid the scrolls in the great library of Alexandria, dreaming of one day writing her own story. When her father dies, naming both Cleopatra and her selfish brother Ptolemy as his successors to the throne, danger arises. While the young Queen sails the Nile to greet her people, her brother plots to eliminate her and rule the empire alone. But while Ptolemy has the power of the kingdom behind him, Cleopatra has her cunning wits.

In this intriguing book, evolutionary biologist Scott Solomon draws on the explosion of discoveries in recent years to examine the future evolution of our species. Combining knowledge of our past with current trends, Solomon offers convincing evidence that evolutionary forces still affect us today. But how will modernization - including longer lifespans, changing diets, global travel, and widespread use of medicine and contraceptives - affect our evolutionary future?

Luke is a comic-mad 11-year-old who shares a tree house with his geeky older brother, Zack. Luke's only mistake is to go for a wee right at the wrong time. While he's gone, an alien gives his undeserving, never-read-a-comic-in-his-life brother superpowers and then tells him to save the universe. Luke is massively annoyed about this, but when Zack is kidnapped by his archnemesis, Luke and his friends have only five days to find him and save the world.... Hilariously narrated by Joe Thomas.

Here, Daniel J. Siegel and Marion F. Solomon have gathered leading writers to discuss such topics as: attention, resilience, and mindfulness; neuroplasticity - how the brain changes its function and structure in response to experience; "loving awareness" as the foundation for mindful living; how mindfulness training can help build empathy and compassion in clinicians; self-compassion; addictions; using breath practice to cultivate well-being; and much more.