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At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

New England's favorite TV Cowboy, Rex Trailer, guest stars in the two-part season opener, “Return of the Legend.” Britt MacMasters and his father track outlaw Jeb Pickett after the stagecoach hold up - A new band of deadly outlaws appears in the territory as Doc is seriously injured in an explosion - While in Chicago, Britt once again meets famed singer Jenny White - When a young lady is the sole survivor of an Indian attack on a raft traveling on the Powder, Britt, Dawes and Doc try to prevent another uprising by the Sioux....

This book is not just another communication book and is not just a book of tips. This is the ultimate communication system for talking to anybody, anywhere, and in any situation. Using scientific principles of communication and ©POWER2MIND technology, it will have you talking and communicating to anyone with confidence, charm, and conviction. This will massively transform all areas of your life, in ways that you may only have dreamed of.

On Operations: Operational Art and Military Disciplines traces the history of the development of military staffs and ideas on the operational level of war and operational art from the Napoleonic Wars to today, viewed through the lens of Prussia/Germany, the Soviet Union, and the United States. B. A. Friedman concludes that the operational level of war should be rejected, but that operational art is an accurate description of the activities of the military staff, an organization developed to provide the brainpower necessary to manage the complexity of modern military operations.

Politics, power and the tragedy of war are played out in these sweeping histories that continue to surprise and entertain. Performed by an incredible array of the 20th century’s greatest actors, Marlowe alumni including Ian McKellen, Derek Jacobi, Prunella Scales, William Squire and Timothy West can be heard in these recordings.

Was love invented by European poets in the Middle Ages, or is it part of human nature? Will winning the lottery really make you happy? Is it possible to build robots that have feelings? In this Very Short Introduction audiobook, Dylan Evans explores these and many other intriguing questions in this guide to the latest thinking about the emotions.

Tolkien's acclaimed modern classic 'fairie' tale, read by Derek Jacobi. Smith of Wootton Major journeys to the Land of Faery thanks to the magical ingredients of the Great Cake of the Feast of Good Children.

In the long hot summer of 1939, Britain is preparing for war, but on a riverside farm in Suffolk there is excitement of another kind. Mrs. Pretty, a widowed farmer, has had her hunch proved correct that the strange mounds on her land hold buried treasure. As an archaeological dig proceeds against a background of mounting national anxiety, it becomes clear that this is no ordinary find, and the discovery leads to a host of jealousies and tensions.

Jesus used things like a lily, sparrow, and sheep to teach about the kingdom of God. And in the Old Testament, God repeatedly describes himself and his saving work in relation to physical things such as a rock, horn, or eagle. In God of All Things, pastor and author Andrew Wilson invites you to rediscover God in this way, too - through ordinary, everyday things. He explores the idea of a material world and presents a variety of created marvels that reveal the gospel in everyday life and fuel worship and joy in God.

His name is Taylor McFadden, survivor of eighty-three trips into the ZOO. Now, he's retired, and yet his country needs his skills to save people in the country he calls home.

Lincoln found the solace and tactics he needed to deal with the nation’s worst crisis in the “coping strategies” he had developed over a lifetime of persevering through depressive episodes and personal tragedies. With empathy and authority gained from his own experience with depression, Shenk crafts a nuanced, revelatory account of Lincoln and his legacy. Based on careful, intrepid research, Lincoln’s Melancholy unveils a wholly new perspective on how our greatest president brought America through its greatest turmoil.

Would you like to skyrocket your business, personal and intimate life? With over 140 specially shot images this book is NOT just another body language book. Using the science of body language and ©POWER2MIND technology, this will have you mastering this skill in no time at all.

The classical civilizations of Greece and Rome once dominated the world, and they continue to fascinate and inspire us. Classical art and architecture, drama and epic, philosophy and politics - these are the foundations of Western civilization. In The Classical World, eminent classicist Robin Lane Fox brilliantly chronicles this vast sweep of history from Homer to the reign of Augustus.

A bumper collection of vintage episodes of the award-winning panel game. Just a Minute is BBC Radio 4's longest-running panel show, and a national treasure. Since 1967, it has welcomed an array of stellar guest players to demonstrate their verbal dexterity, wicked wit and brilliant banter, as they attempt to speak for 60 seconds on a given subject without hesitation, repetition or deviation.

Ever since publication of The Polyvagal Theory in 2011, demand for information about this innovative perspective has been constant. Here Stephen W. Porges brings together his most important writings since the publication of that seminal work. At its heart, polyvagal theory is about safety. It provides an understanding that feeling safe is dependent on autonomic states, and that our cognitive evaluations of risk in the environment, including identifying potentially dangerous relationships, play a secondary role to our visceral reactions to people and places.

This extraordinary book presents scenarios of one family's therapy experience and explains what underlies each encounter. You will discover the general patterns that are common to all families - stress, polarization and escalation, scapegoating, triangulation, blaming, and the diffusion of identity - and you will gain a vivid understanding of the intriguing field of family therapy.

When a London businessman retires early and buys a Tudor mansion, he’s quite surprised - and perhaps even a little pleased (retirement being pretty boring) - to find a skeleton hidden in a secret room in the house. The skeleton appears to be more than 150 years old, so the local police leave it to the homeowner to solve the mystery. The police are much more interested in solving a local, modern murder. Somehow the two deaths are connected. First published in 1967, this is Aird’s only non-Inspector Sloan mystery, and a complete triumph.

The Eternal Emperor Shinzan continues to gather his strength. And the power he will unleash is beyond the imaginings of the spirits themselves. No army can stand against him. There is only one who can give Lumnia the freedom she has craved for so long. Only one who can save the world from being consumed by the Emperor's evil. But will it be Ethan who faces him? Or will it be Martok?

The Blue Flower is set in the age of Goethe, in the small towns and great universities of late 18th-century Germany. It tells the true story of Friedrich von Hardenberg, a passionate, impetuous student of philosophy who will later gain fame as the romantic poet Novalis. Fritz seeks his father's permission to wed his "heart's heart," his "spirit's guide" - a plain, simple child named Sophievon Kühn. It is an attachment that shocks his family and friends.

Alesh and his companions managed to survive Aldrick’s betrayal, defeating the nightlings and driving them back out of the city, but their troubles are just beginning. For there are other traitors in their midst, hiding in the shadows, and while they should be preparing for the approaching enemy army, Alesh and the others are forced to scour the city in search of them. Meanwhile, Sonya and the Broken flee the enemy encampment, hounded by Argush’s soldiers. But Sonya is just a child, the Broken is wounded, and their hunters are closing in.