Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

—--

What if keeping your clients wasn’t a mystery? What if you had a proven roadmap that showed you exactly how to turn a one-time buyer into a long-time advocate?

In this high-energy episode of the Master Your Business Podcast, I’m joined by the legendary Joey Coleman, best-selling author of Never Lose a Customer Again, to unpack the 8 phases every client goes through. Spoiler: most businesses skip half of them… and it’s costing them thousands.

Whether you’re a coach, consultant or service-based business owner trying to replace that corporate salary or scale to your first million, this episode is pure gold.

You’ll learn how to:

✔️ Stop clients from feeling like you’re ghosting them after the sale

✔️ Make onboarding feel like a red carpet moment

✔️ Build lasting client loyalty that leads to referrals

✔️ Turn touchpoints into talking points (hello, word-of-mouth!)

✔️ Use gamification, gifting, and simple systems to WOW clients

✔️ Build customer journeys that drive real business growth

If you're ready to create client experiences so good they can't stop talking about you, this episode will give you the step-by-step.

Timestamps:

[00:00] The real reason clients vanish after they say yes

[06:12] The 8 emotional phases of the client journey

[10:48] Why skipping straight to testimonials never works

[13:26] How to stop marketing what you want to sell

[16:38] The problem with “salesy” coaching programs

[27:38] Making your contracts fun and unforgettable

[31:19] The Affirm phase and stopping buyer’s remorse

[43:26] Creating emotional moments your clients won’t forget

[45:19] What makes a gift truly memorable (hint: it’s not the logo)

[46:33] Using gamification to create next-level loyalty

[50:29] Visual maps, dashboards and tracking client progress

[51:58] How to show your best clients they’re your best

[1:02:23] The gratitude video technique that will blow them away

[1:06:19] Why you should rethink how you reward referrals

🔗 Mentioned in the Episode:

📘 Grab Joey’s book: Never Lose a Customer Again

🌐 Connect with Joey: joeycoleman.com

Joey Coleman is a Wall Street Journal bestselling author and global expert in customer and employee experience. With nearly 20 years spent helping businesses of all sizes, from solo service providers to Fortune 500 giants, Joey is known for transforming retention strategies into customer-love-generating machines.

He's the creator of the First 100 Days® methodology, a sought-after keynote speaker, and the author of Never Lose a Customer Again and Never Lose an Employee Again. His work has taken him to 52 countries and every continent (yes, even Antarctica!), and his superpower? Teaching businesses how to turn clients into lifelong fans.

Want help building a brand experience that keeps clients coming back? Work with me to craft your uncopyable brand, messaging, and experiences that convert.

Let’s make sure you don’t miss what’s coming up...

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

—--

Ready to stop grinding your way to burnout and start building a business that actually makes you feel good?

In this episode of the Master Your Business Podcast, I reveal 5 happiness hacks that don’t just make life sweeter, they directly drive your income, productivity, and purpose.

These aren’t fluffy affirmations or fake-it-till-you-make-it mantras. They’re grounded in real science, like the Oxford University study showing that happy workers are 13% more productive, and infused with my lived experience as a coach, consultant, and business owner.

You’ll hear how I stopped giving a crap about FOPO, FOBO, and FOMO (yes, they’re real), bought the sexy car, finally got the tattoos I’d wanted for 30 years, and how these acts of joy have directly made me more magnetic in business.

We also explore Martin Seligman's PERMA Model: Positive Emotion, Engagement, Relationships, Meaning, and Accomplishment, and how each one can radically improve your mindset, your marketing, and your money.

Whether you’re building your first 100K or scaling to 7 figures, this episode is your permission slip to make your business feel like you again.

Highlights of this episode:

• (00:17) Why happiness is a business growth strategy, not fluff
• (02:27) How positive emotion boosts your creativity, confidence, and conversions
• (10:28) What happened when I bought the car, got the tattoos, and ditched FOPO
• (11:43) The PERMA model explained simply for coaches and consultants
• (12:39) Three practical tips under each element of PERMA to help you scale
• (18:14) The burnout trap and how to reconnect to meaning
• (24:12) The power of micro-wins and creating your own success rituals
• 
  

Mentioned in this episode:

🎧 Episode 91: How Self-Care Can Help You Make More Money In Your Business

🎧 Episode 99: How You Can Disrupt Your Industry By Using Values To Drive Business Success

🧠 Freebie: Brand Strategy Checklist

Want your brand to feel like home, not a marketing mask? Download the checklist and build a brand that makes you happy. www.deirdremartin.ie/brandstrategychecklist

Follow The Master Your Business Podcast

Connect with Deirdre on LinkedIn

The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

Education in your ears.”

Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

—--

You didn’t quit your job to build yourself another one, right?

But somewhere between those first few dreamy clients and the endless to-do lists… you’ve become the CEO and the cleaner, the visionary and the VA, the leader and the lifeguard pulling your business out of deep water.

All soooo normal.

In this episode of the Master Your Business Podcast, I chat with Katie Furey, business operations strategist and founder of the newly launched C-Suite. Katie’s helped businesses scale from £2 million to £200 million, and now she’s lifting the curtain on the invisible trap keeping service-based business owners stuck in chaos.

If you’re a coach, consultant, or service provider who’s hit 6 figures but feels like the wheels are wobbling, this one’s your wake-up call.

We dive into:

✔️ What the owner vs operator mindset really means, and why most business owners get stuck in operator mode

✔️ The real reason your systems keep breaking as you scale (hint: it’s your foundations)

✔️ How to simplify your business model without losing the magic

✔️ Why 90-day sprints and clear scorecards beat fuzzy year-long goals every time

Timestamps:

[02:54] What a 6-year-old can teach you about leadership

[06:38] The coaching feedback that changed Katie’s leadership forever

[11:54] Why you must start with the end in mind

[15:21] Stop asking “how” and start asking “who”

[21:32] Are you really running a business… or just doing a lot of tasks?

[26:36] Katie’s pivot from 1:1 ops work to a scalable model

[31:02] How to plan for £100K growth with 90-day sprints

[36:32] Why businesses fall apart when foundations are weak

[42:11] The one thing you should do this week to escape the chaos

🔗 Connect with Katie Furey:

💻 Follow C-Suite and join the community

💼 Katie Furey on LinkedIn

Katie is a business operator turned visionary. She’s scaled multi-million-pound businesses, built entire ops teams from scratch, and now helps entrepreneurs build businesses that actually run themselves. She’s the founder of C-Suite, a fresh, dynamic community and framework for scaling service-based businesses with clarity and confidence.

🎯 Want help stepping into your CEO mindset and building a scalable, human-first business?

Work with Deirdre to build your uncopyable brand, offers, client experience and strategy.

📲 Share this episode with a fellow coach, consultant or small biz friend who’s stuck in the weeds. You’ll help them, and help us grow the show.

💛 Leave a ⭐️⭐️⭐️⭐️⭐️ review so more bold business owners can find us!

🎧 Subscribe and follow The Master Your Business Podcast on your favorite app so you don’t miss new episodes or bonus drops.

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🔗 Connect with Deirdre on

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

Feeling like the ground is shifting beneath your feet?

In this episode of the Master Your Business Podcast, I’m getting personal and practical. I take you behind the scenes of my toughest month in business, how it rocked me physically, mentally, and financially... and how I rebuilt clarity using one deceptively simple tool: the DOS Framework.

If you’re a coach, consultant, or service provider who wants to lead with confidence, even when the market feels uncertain. This is the clarity tool you’ve been waiting for.

We’ll explore how the right kind of thinking can stop you from reacting and help you start leading. From AI disrupting service businesses to big brands getting hacked, there’s no room for guesswork anymore. You need a lens that cuts through the chaos and helps you see what matters.

• (00:00) What really happened in April: revenue down, energy gone, and a health scare I didn’t see coming
• (01:52) Why pretending everything’s fine is the most dangerous business habit
• (03:07) The DOS Framework explained: Dangers, Opportunities, Strengths
• (04:29) How companies like Kodak, Blockbuster, and Nokia collapsed and what you can learn from it
• (06:55) Real-life examples of subtle dangers like relying too much on referrals
• (08:35) The sneaky opportunity in your inbox right now (you’re probably ignoring it)
• (11:12) The woodwork metaphor: why we patch weaknesses and starve our strengths
• (12:41) How I rebuilt momentum by doubling down on strategy and creativity
• (15:02) Coaching prompts to use the DOS Framework with your clients
• (17:23) The link between clarity, courage, and consulting at a higher level
• (20:03) Why this is your moment to pivot not panic
• (21:39) How to take this work deeper using my free Brand Strategy Checklist: deirdremartin.ie/brand-strategy-checklist

Mentioned in this episode:

🎧 How to Leverage the Power of Strategic Thinking to Level Up Your Success

Free Resource:

🎁 I have a really great tool that could help with this, my Brand Strategy Checklist. If you've not downloaded it before, go to www.deirdremartin.ie/brandstrategychecklist

Follow The Master Your Business Podcast

Connect with Deirdre on LinkedIn

The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

Education in your ears.”

Also, if you...

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

How to Master Business Finances Without Feeling Overwhelmed

with Edel Hayes

You don’t need to be a numbers whiz to grow your business. But you do need to know certain numbers.

In this episode of the Master Your Business Podcast, I chat with Edel Hayes, Chartered Accountant and founder of Accelerate Accounting, to simplify the finance side of business once and for all. She’s helped countless service-based business owners, myself included, overcome financial confusion and step into calm, confident control.

If you’ve ever felt like you’re winging it with your money, checking your bank balance and crossing your fingers… this one’s for you.

We cover:

✔️ The 5 key numbers every business owner must track

✔️ How to finally stop relying on gut feelings to make money decisions

✔️ Why Xero can be a game changer for tracking income streams

✔️ The truth about debtor days, cash flow, and when to chase unpaid invoices

✔️ Credit cards, Profit First, and why pensions matter more than you think

✔️ How to grow your business without growing financial stress

Timestamps:

[02:38] Why your accountant should be more than a tax filer

[07:01] The numbers that tell the truth about your business

[10:01] Understanding profit margin—without the jargon

[14:41] How to choose the right system (like Xero) for your brain

[17:01] Getting paid faster: invoice etiquette 101

[21:53] Should you delay paying invoices? Here’s what Edel thinks

[25:22] Profit First and the psychology of money pots

[32:18] When credit cards can actually help your cash flow

[36:20] The pension rule changes you need to know before 2026

[43:02] The easiest way to start using your financial data now

🔗 Connect with Edel Hayes:

💻 Website: accelerateaccountingsolutions.com

📸 Instagram: @accelerateaccounting

💼 LinkedIn: Edel Hayes

About Edel Hayes:

Edel Hayes is a Chartered Accountant and founder of Accelerate Accounting, specialising in helping female-led service businesses take back control of their finances. With 15+ years of experience and a modern, relationship-first approach, she makes accounting human, helpful, and strategic.

If you found value in today’s conversation, do us a favour:

⭐️ Follow The Master Your Business Podcast

⭐️ Connect with Deirdre on LinkedIn

⭐️ The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to...

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

Ready to scale your business without drowning in more to-dos?

In this episode of the Master Your Business Podcast, I break down the uncomfortable truth that most entrepreneurs ignore: Working more isn’t scaling. It’s just surviving.

If you’ve ever felt like your business can’t run without you, like you’ve built yourself a job instead of a business, this one’s for you.

We’ll talk about bottlenecks (yep, it's probably you), delegation that actually works, and why simplicity beats complexity every single time. Plus, I’ll show you how to set your business up to run without you, so you can finally focus on growth, freedom, and doing the work that lights you up.

Oh, and don’t miss the free Business Scalability Checklist I’ve created for you. It’s a game-changer. You’ll find the weak points in your business before they break you. You can download it at www.deirdremartin.ie/scalabilitychecklist

Episode highlights:

• (00:00) If you disappeared from your business for 30 days, what would happen?
• (01:23) Why being the bottleneck is killing your business
• (02:12) The difference between delegating and abdicating (and why most people get it wrong)
• (02:46) How to buy back your time without sacrificing quality
• (07:51) Why scaling magnifies your business problems
• (09:01) Simplifying operations and tracking what actually matters
• (10:24) Why scaling requires structure, not hustle
• (11:54) What Olympic athletes can teach us about business strategy
• (15:54) The real reason your marketing strategy can’t be an afterthought
• (17:41) Why you need visibility, rhythm, and a CEO mindset to grow sustainably
• (19:04) How to know what to fix first using the Business Scalability Checklist

Whether you’re a coach, consultant, or service-based business owner looking to scale to 7 figures without burning out, this is the strategy shift you’ve been waiting for.

Mentioned in this episode:

🎧 Ep. 117: 8 Smart Ways to Scale Your Income Without Overwhelm

🎧 Ep. 123: Why You Need a Clear Client Journey Map to Scale Profitably

🎧 Ep. 132: How to Never Lose a Customer Again with Joey Coleman

Free Resource:

📥 Grab my FREE Business Scalability Checklist and uncover the bottlenecks holding you back from growth: https://www.deirdremartin.ie/scalabilitychecklist

Follow The Master Your Business Podcast

Connect with Deirdre on LinkedIn

The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

Education in your ears.”

Also, if you haven’t done...

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

Ready to finally ditch the fear and start showing up confidently on LinkedIn? In this episode of the Master Your Business Podcast, I sit down with Kerry Barrett, an Emmy Award-winning news anchor turned on-camera confidence coach. We break down exactly why video freaks so many entrepreneurs out—and how you can overcome it.

If you’ve been hiding behind static posts and avoiding video like the plague, this is your wake-up call. Video isn’t optional anymore—it’s a business superpower especially on LinkedIn.

• (02:43) Why video makes people so uncomfortable (hint: your caveman brain is to blame)
• (08:41) The cringe factor—how to stop hating the sound of your own voice
• (15:25) Why your energy on camera needs to be higher than you think
• (34:30) No time for video? Here’s how to create a week’s worth of content in minutes
• (40:25) The biggest mistake people make on camera (and how to fix it)
• (43:57) The mindset shift that will make video easier—starting today

If you want to grow your business, build trust, and stand out on LinkedIn, this episode is a must-listen.

🔗 Connect with Kerry Barrett:

💻 Find her on LinkedIn - https://www.linkedin.com/in/kerrybarrett/

👀 Check out her teleprompter course and grab her toolkit from the show notes

If you found value in today’s conversation, do us a favour:

⭐️ Follow The Master Your Business Podcast

⭐️ Connect with Deirdre on LinkedIn

⭐️ The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

Education in your ears.”

Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more.

In this episode of the Master Your Business Podcast, I share the simple but powerful sales strategy most coaches and service providers have never been taught—one that helps you create demand before you ever pitch.

I walk you through the journey of “Hazel”, a coach for senior leaders in tech-heavy industries. She’d been burned by big-name marketers, plateaued at multi-six figures, and knew she needed more than another cookie-cutter launch strategy.

We built her an invisible sales system that made her business scalable, sustainable, and simple.

If you’ve ever felt like your marketing is falling flat, or your sales calls feel like starting from zero, this episode will give you clarity, direction, and the roadmap you’ve been missing.

Here’s what you’ll learn:

• (02:22) Why people buy when they feel understood—not when they understand you
• (03:11) How to use emotional messaging to create deeper connection
• (04:03) The 6 S Sales Solution to position your offer as the clear answer
• (05:32) How storytelling drives conversion (even with logical clients)
• (06:40) Why proof builds trust, and emotion drives action
• (09:36) The reason another launch won’t fix your growth problems—and what will
• (11:09) How Hazel’s husband was able to leave his job and join the business full-time

Whether you’re a coach, consultant, or service-based business owner looking to scale to 7 figures without burning out—this is the strategy shift you’ve been waiting for.

Mentioned in this episode:

🎧 Ep. 74: Why Story-Powered Marketing Will Help You Succeed in Your Service Business with Dr. JJ Peterson

🎧 Ep. 116: 5 Persuasion Secrets Top Brands Use That You Can Steal Today With Roger Dooley

Free Resource:

📥 Grab my FREE Detailed Messaging Workbook to start building your invisible sales system from the inside out: https://www.deirdremartin.ie/messagingworkbook

Follow The Master Your Business Podcast

Connect with Deirdre on LinkedIn

The Master Your Business Podcast Show Notes

Rate Review & Follow on Apple Podcasts

⭐⭐⭐⭐⭐

“Great insights on getting noticed in the market

Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

Education in your ears.”

Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!