-
Successful Adjuster's Playbook
- The Secret Skills for Providing the Best Claims Experience (IA Playbook, Book 9)
- Narrated by: John Bachmann
- Length: 2 hrs
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Publisher's summary
What does a successful adjuster do? What makes them different from everyone else?
In this book, John Bachmann reveals the secrets of successful claims handling.
Whether you are new to the industry or a veteran, the insights offered will show you how to have satisfied customers and employers.
As the 10th installment in the Insurance Adjuster Playbook series, this book will walk you through,
- Who your customer really is
- How to wow your customers and employers with the Big Three of Claims Customer Experience
- Delivering the Ultimate Claims Experience
- The different roles and influences adjusters have
- Managing stress on the job
- Networking to expand your success
- And much more!
Find and increase your success today by listening to the Successful Adjuster's Playbook and claiming your life.
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Story
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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meeeh
- By Cindy blunt on 12-04-18
By: Fran Hauser, and others
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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Necessary Endings
- The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward
- By: Henry Cloud
- Narrated by: Henry Cloud
- Length: 7 hrs and 15 mins
- Unabridged
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While endings are a natural part of business and life, we often experience them with a sense of hesitation, sadness, resignation, or regret. But consultant, psychologist, and bestselling author Dr. Henry Cloud sees endings differently. He argues that our personal and professional lives can only improve to the degree that we can see endings as a necessary and strategic step to something better.
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A Good One
- By Philips Adeniyi on 03-26-12
By: Henry Cloud
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The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
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This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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Great advice.
- By Kevin L. Jeter on 11-02-18
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Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- By: Thomas Erikson
- Narrated by: David John
- Length: 10 hrs and 47 mins
- Unabridged
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Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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Should be titled "why I hate reds"
- By Dave on 08-24-20
By: Thomas Erikson
What listeners say about Successful Adjuster's Playbook
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- David G.
- 12-04-21
A must read for ANY claims professional!
I have been in claims on the vendor side for nearly two decades now. The principles in this book are a must. Not just for the claims adjuster but for ANYONE interacting with an insured after a loss. John breaks down the make or break of the claims experience into simple practical terms. If you are truly interested in catapulting your career in claim its a MUST READ. These principles will set you apart from your peers. As the more technology is implemented. It is these skills that will become the true commodity of the exceptional claims professional!
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- Evelyn
- 03-04-24
A must for all claims professionals.
This was an Excellent book. It’s a great tool for all claims professionals. I Highly recommend!
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- Jason
- 07-08-23
Claims adjusters are in the customer service business
This is an easy listen. The singing is a little hokey, but the content is good. If you have taken Carl Van’s class on adjusting, this is a more condensed version of that content.
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- Crissy3G
- 01-16-23
Missing a chapter!
Hello, I’ve reread this book three times and think it’s great. However the chapter U- Understanding is missing! I only discovered this when I bought the kindle version ne read the kindle as I listened to the audiobook.
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