Unreasonable Hospitality Audiobook By Will Guidara cover art

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Unreasonable Hospitality

By: Will Guidara
Narrated by: Will Guidara
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $20.33

Buy for $20.33

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

Brought to you by Penguin.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

©2024 Will Guidara (P)2024 Penguin Audio
Marketing & Sales Motivation & Self-Improvement Personal Success Career Business Restaurant
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Unreasonable Hospitality

Average customer ratings
Overall
  • 5 out of 5 stars
  • 5 Stars
    11
  • 4 Stars
    2
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    9
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 5 out of 5 stars
  • 5 Stars
    10
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Outstanding lessons for all

I have always believed that a well run restaurant is the epitome of any well run enterprise. Will Guidara proves this and provides many life jewels along the way.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars

It is a very good way to rethink how you do your day to day life.

I think you can learn a lot from the book, but the author sometimes says to much words with no content, or he hoes on about the same things.
There is a youtube video about this bood / concept that is sufficient to get the idea he is talking about.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Service industry blueprint

Hailing from the medical and scuba diving industry and loving coffee shops and dining out, this book was such a pleasure to listen to. It was loaded with so many business and leadership nuggets.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Loved it!

I normally read every day., after finishing Unreasonable Hospitality I can’t start a new book, just because I don’t believe there is any book exists which can make me feel same emotions!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Inspiring leadership story

I loved the book. Its content is easy to follow and digest. Although it is about leading and growing a restaurant business, it can also be translated to many other industries. It offers great insights into the challenges and struggles of leading an organisation, creating an internal culture, and scaling the business.

At the same time, it's hard not to reflect on the insights into the lavish lifestyle associated with the 'fine dining' industry. The hard truth is that all of the hospitality and guest care that is described in the book went to the people (probably business owners or CEOs) who mistreated or underpaid the people they were working with, and were most likely spending company profits on expensive dinners instead of on salary increases and appropriate bonuses for people who earned it.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!