Dealing with Difficult People Audiobook By Roy Lilley cover art

Dealing with Difficult People

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Dealing with Difficult People

By: Roy Lilley
Narrated by: Timothy Andrés Pabon
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved. Career Success Communication & Social Skills Conflict Resolution & Mediation Customer Service Management Management & Leadership Marketing & Sales Personal Development Personal Success Inspiring Self Development Difficult Personalities

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Valuable Workplace Strategies • Practical Relationship Insights • Pleasant Voice • Helpful Management Tools • Great Content
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This book is definitely a "must listen to" if you're becoming a Manager, supervisor, etc. Is full with pretty much years of knowledge in some hours. I'll listen to it again.

Loved it to the very last sentence

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This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.

Good, but not earth shattering

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One of the best, direct-to-the-point advises i have ever listened about managing difficult people. I needed this book as i manage a small staff of employees on my small business.

I Would,ve Gladly Paid For This Book

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Dealing with difficult coworkers can be hard. this book has great tips to help keep calm and move on with out letting them get to you.

excellent info

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So many good to great ideas to get through the people jungle out there. thank you, Roy! now, to listen again and fill in my notes!

Oh, the sniper is here. What dud Roy Say?

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This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.

Packed with practical and useful tips

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loved it! keeps you wondering!the epilog Sealed the ending for me. great bedtime listening. thank you!

keeps you wondering! loved it!

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There’s some fairly outdated concepts and generalizations. Definitely meant for application in a conservative environment. If you’re in a more progressive business or culture proceed with awareness of the need to be socially conscious.

A little outdated as of 2023

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The book has great tools and different perspectives outside of the we all know what we should do in various situations.

My man you have great content, delivery, delivery,
Delivery.

CONTENT HAS GOOD TOOLS

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It has useful tips on dealing with difficult people. It’s a bit more business orientated than I wanted, I wanted more about dealing with a friend that is stubborn or a family member. But this book is good too because it can still help in life and business.

Good

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