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Delinquent homeowners can sink your HOA’s budget. Learn how to recover dues, enforce policies, and protect your community’s financial health.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Delinquent homeowners in your HOA can cause serious financial strain on your community. Mitch Drimmer from Axela Technologies shares proven strategies to recover unpaid dues, enforce policies, and protect your HOA’s budget—without jumping straight to foreclosure. Learn how to use consistent communication, amenity restrictions, bank notifications, and late fees to encourage payments. Plus, discover why budgeting for doubtful debt is essential to maintaining financial health. Don't let unpaid assessments jeopardize your community—take control today!

Mitch Drimmer’s Company: http://axela-tech.com/

Chapters From Today's Episode:

00:00 Don’t Play Around with Budgets for Your HOA
01:30 The Rising Costs & Financial Pressure on HOAs
03:15 The Biggest Challenges in Collecting Payments
05:00 Why Foreclosure Should Be the Last Resort
07:20 How to Ensure Accurate Contact Information
09:45 Importance of Early & Frequent Communication
12:30 Late Fees & Interest: Enforcing HOA Payment Rules
15:10 Restricting Amenities for Delinquent Owners
18:00 The Power of Bank Demand Letters
20:48 Ad Break - Community Financials
23:30 Why Boards Must Budget for Delinquencies
27:00 Common Mistakes HOAs Make With Collections
30:15 Raising Assessments: Tough but Necessary
34:00 When Selling is the Best Option for Owners
37:30 Final Thoughts & Best Practices for HOAs

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

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Julie Adamen
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HOA insurance rates are shifting in 2025! Learn how to protect your HOA board’s fiduciary duty and secure the best coverage with expert tips.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Big changes are coming to HOA insurance in 2025! Are you prepared? Kevin Davis and Robert Nordlund break down everything your HOA board needs to know about fiduciary duty, rising insurance rates, deductibles, and key strategies to save money. Learn how deferred maintenance, climate catastrophes, and inflation are impacting the HOA insurance landscape—and why some boards will secure better rates than others. Don't get caught off guard!

Chapter's From This Week's Episode:

00:00 Why Your HOA Board’s Insurance Account Matters
03:13 What HOA Insurance Will Look Like in 2025
08:11 How Climate Catastrophes & Inflation Impact HOA Insurance
12:39 Good HOA Insurance Accounts Get Better Rates in 2025
17:12 Ad Break - HOA Invest
17:49 How to Know If Your HOA Is a “Good” Insurance Account
21:12 Why Internal Maintenance Lowers HOA Insurance Costs
25:50 How Different Types of Natural Disasters Affect HOA Insurance Premiums28:17 Future Outlook for HOA Insurance Rates
33:59 Final Thoughts from Kevin & Robert

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
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Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
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Kevin Davis, CIRMS
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Marc Reich reveals how his HOA board tackled a drug house, bomb scares, and CC&R violations to restore community safety and harmony.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

HOA board hero Marc Reich shares his journey tackling a nightmare neighbor situation involving suspected drug dealing, a bomb scare, and persistent CC&R violations. Mack dives into his creative and legal strategies, which included leveraging fines, liens, and foreclosures to protect the community. See how Mark and his HOA board turned a volatile situation into a success story, replacing a troublesome property with a thriving family. This episode highlights the importance of board member dedication, discretion, and proactive solutions in HOA management.

Chapters From Today's Episode:

00:00 Removing Residents Dealing Drugs With Brown Grass HOA Violations?
03:09 Introduction to HOA Board Hero Marc Reich
04:35 The Drug Neighbor Problem
06:34 How Marc Campaigned for his HOA Board
08:15 How Marc and his Board Removed the Drug Dealers With HOA Violations
14:57 Ad Break - Association Reserves
15:29 The Bomb Scare Incident
26:58 Could Anyone on the Board Tackled this Problem?
29:28 What Keeps Marc on His HOA Board
33:10 Marc's Advice for HOA Board Members

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

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Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
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Kevin Davis, CIRMS
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Get ready for key HOA trends for 2025 and learn how board members can better prepare to lead their associations with confidence and efficiency.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

As we step into 2025, the HOA industry faces new trends that will shape the way associations are managed. Join me, Julie Adamen, and Robert Nordlund as we discuss the evolving role of professional management and the challenges board members face, from homeowner aggression to post-pandemic impacts. We share practical solutions, including connecting with other boards, leveraging AI tools like ChatGPT, and adopting clear communication strategies. Whether it’s managing abusive communication or building strong support networks, these insights will help HOA boards navigate 2025 with clarity and success.

Chapters from today's episode:

00:00 Your Manager Should be Your Filter for Your HOA
00:44 Introduction to HOA Trends You Should Expect to See in 2025
03:49 Why HOA Boards Members Are Limping to the Finish Line
07:18 Building Community and Support Among HOA Board Members
14:55 Tools and Resources for Board Members
17:28 How Healthy HOAs Create Success
20:20 Ad Break - Our FiPhO
22:51 Leveraging AI and Technology for Board Efficiency
24:54 Communicate, Communicate, Communicate
28:17 It’s okay for HOA Board Members to Say “No”

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
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Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
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Kevin Davis, CIRMS
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See how Community Financials bridges the gap between self-managed and fully managed HOAs, offering tools to improve financial transparency and reduce board member burnout!
Get in Contact With Community Financials: https://communityfinancials.com/
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Are you struggling with the challenges of self-managing your HOA? In this episode, Robert has on guest Russell Munz from Community Financials—a game-changing service designed to lighten the load for self-managed associations. Discover how they provide seamless financial management, transparency, and tools that empower board members without the high costs of full professional management.From electronic financial access to streamlined systems for collections and reporting, Community Financials makes self-management manageable. Plus, learn how they support associations with training resources and efficient solutions, ensuring you never have to go it alone

Chapters from today's episode:

00:00 The feeling of serving on an HOA board is a “life sentence”
00:40 Introduction to Russell Munz & 088 recap
04:12 Why Russell started Community Financials
07:42 The role of self-managed associations and financial literacy
12:09 The benefits of electronic access for financials
15:14 Supporting board members and reducing volunteer burnout
21:44 Ad break - Community Financials
22:15 Training for HOA board members on Community Financials
24:40 How Community Financial has software and tools to help HOA management & recruiting
30:48 How Community Financials can help full time professional HOA managers

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
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Learn how to shield your HOA from cyber threats like ransomware and data breaches with essential tips and insurance strategies.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Cyber threats are on the rise, and community associations are prime targets. Don’t let your HOA fall victim! In this must-listen episode, Kevin Davis and Robert Nordlund expose the surprising vulnerabilities in HOA cybersecurity and reveal simple, powerful steps to protect your community. Learn how hackers use social engineering to exploit weaknesses, why ransomware attacks are skyrocketing, and how multi-factor authentication can be your first line of defense. Plus, discover the critical role of cyber insurance in safeguarding your association’s finances and reputation.

Chapters from Today's Episode

00:00 Social Engineering Is Like Stealing Candy From an HOA Baby
00:52 Looking at Cyber Threats in the HOA Landscape
03:21 Why HOAs of Any Size Are Vulnerable to Cyber Threats
06:55 The Role of Property Managers and AI in Cyber Attacks
10:20 How Cyber Criminals Trick People
18:48 Ad Break - Kevin Davis Insurance Services
19:16 Ransomware Risks for HOAs
22:45 How to Eliminate Cyber Threats to Your HOA Through Multi-Factor Authentication
29:20 Insurance Solutions and Cyber Policies to Fight Social Engineering

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
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HOA Board Hero Paula DiPaola shares her strategies for increasing revenue for her Timeshare HOA!
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Paula DiPaola, a volunteer board member at Magic Tree resort for over 24 years, shares her secrets to managing a successful Timeshare HOA. Paula explains how she has kept maintenance fees steady for decades by implementing smart cost-saving measures, leveraging vendor relationships, and introducing innovative revenue strategies like the $150 weekly resort fee that generates $150,000 annually. From fostering community engagement to handling emergencies and building strong vendor partnerships, Paula highlights the importance of transparency, consistency, and hard work in HOA leadership

Chapters From This Week's Episode:

00:00 If You’re Running for the Board, You’re Running to Work
00:50 Introduction to HOA Board Hero Paula DiPaola
01:59 An Unusual HOA - Timeshare Resort
02:48 How Paula Hasn’t Upped Her HOA’s Maintenance Fees in 24 Years
06:24 How Paula Counteracted Inflation Prices for Her HOA
10:16 Where Paula Gets Her Ideas to Increase Revenue for Her HOA
12:12 What Motivated Paula to Join the Timeshare Board of the Directors
16:01 Ad Break - HOA Invest
16:38 How Paula Fosters Community on Her HOA Board
18:59 Paula’s Advice for Those Who Running for an HOA Board
21:07 Paula’s Relationship With Her HOA Vendors
23:12 Paula’s ONLY Special Assessment for Her HOA
24:05 How Paula Maintains the HOA Board Culture
25:21 Paula’s Advice to HOA Board Members

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

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Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

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Julie Adamen
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Kevin Davis, CIRMS
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KC Holland reflects on his 18 years of service on the Seneca Ridge HOA board, offering valuable insights on transparency, leadership, and fostering a strong HOA community.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Serving on an HOA board can be challenging, but KC Holland’s 18 years with the Seneca Ridge HOA show how leadership grounded in transparency and care can make all the difference. From engaging renters in HOA matters to navigating emergencies and managing budgets, KC’s approach highlights the importance of communication and community-first decision-making. He shares how staggered board terms maintain institutional knowledge, why staying accessible to residents is key.
Chapters From Today's Episode:

00:00 Making Adjustments for Residents in Your HOA
00:59 Introduction to HOA Board Hero KC Holland
02:08 What Motivated KC to Join His HOA Board
03:39 KC’s Board’s Election Process
05:17 HOW KC Entered and Exited as his HOA’s President
07:28 What Motivated KC to be President of His Board for 10 Years
10:07 What KC’s Definition of a Successful Board is
11:04 Ad Break - Kevin Davis Insurance Services
11:50 How KC Resolved Contention Among His HOA Board
13:03 KC’s Board’s Accessibility to Meetings
15:40 Keeping Renters in the Loop
18:37 KC’s Tips for Running a Community Without Professional Managers
19:23 KC’s HOA Board Transparency Between the Board & Residents
23:00 How KC’s Community Handles Communication During Emergency
25:11 KC on His HOA’s Budget
28:40 KC’s Advice to HOA Board Members

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...