-
Treating People Not Patients
- Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners
- Narrated by: Michael Sonick
- Length: 6 hrs and 14 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
The Checklist Manifesto
- How to Get Things Right
- By: Atul Gawande
- Narrated by: John Bedford Lloyd
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies - neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist.
-
-
Riveting!
- By Tad Davis on 01-11-10
By: Atul Gawande
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
DSO Secrets
- The Ultimate Guide to Building Your Dental Empire
- By: Emmet Scott
- Narrated by: Bo Foxworth
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dental practice owners and their teams often dream of growing a successful dental group or DSO. Then complexity sets in. Today, successful practitioners have to survive the world of business: marketing, messaging, HR, finance, compliance. It's a lot for any team to manage. DSO Secrets: The Ultimate Guide to Building Your Dental Empire uncovers those secrets. Whether your goal is to be a top clinician in a single practice or to build your own multi-practice portfolio, this book has the resources you're looking for.
-
-
Clear
- By Roy Nesari on 01-19-24
By: Emmet Scott
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- By: Chip Heath, Dan Heath
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Easy to create your own defining moments
- By A. Yoshida on 12-15-17
By: Chip Heath, and others
-
Emotional Intelligence
- By: Daniel Goleman
- Narrated by: Barrett Whitener
- Length: 13 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
It is the tenth anniversary since the first publication of Daniel Goleman's groundbreaking bestseller, Emotional Intelligence, which maps the territory where IQ meets EQ, where we apply what we know to how we live. Spending over a year on the New York Times bestseller list, Emotional Intelligence provided the evidence for what many successful people already knew: being smart isn't just a matter of mastering facts; it's a matter of mastering your own emotions and understanding the emotions of the people around you.
-
-
Good info, hard to listen sometimes
- By Stephanie on 04-16-03
By: Daniel Goleman
-
Metabolical
- The Lure and the Lies of Processed Food, Nutrition, and Modern Medicine
- By: Robert H. Lustig
- Narrated by: Charles Constant
- Length: 12 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
The New York Times best-selling author of Fat Chance explains the eight pathologies that underlie all chronic disease, documents how processed food has impacted them to ruin our health, economy, and environment over the past 50 years, and proposes an urgent manifesto and strategy to cure both us and the planet.
-
-
painfully political
- By jonathan blake on 06-06-21
By: Robert H. Lustig
-
The Checklist Manifesto
- How to Get Things Right
- By: Atul Gawande
- Narrated by: John Bedford Lloyd
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies - neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist.
-
-
Riveting!
- By Tad Davis on 01-11-10
By: Atul Gawande
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall
-
Performance
-
Story
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
DSO Secrets
- The Ultimate Guide to Building Your Dental Empire
- By: Emmet Scott
- Narrated by: Bo Foxworth
- Length: 3 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dental practice owners and their teams often dream of growing a successful dental group or DSO. Then complexity sets in. Today, successful practitioners have to survive the world of business: marketing, messaging, HR, finance, compliance. It's a lot for any team to manage. DSO Secrets: The Ultimate Guide to Building Your Dental Empire uncovers those secrets. Whether your goal is to be a top clinician in a single practice or to build your own multi-practice portfolio, this book has the resources you're looking for.
-
-
Clear
- By Roy Nesari on 01-19-24
By: Emmet Scott
-
The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- By: Chip Heath, Dan Heath
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
-
-
Easy to create your own defining moments
- By A. Yoshida on 12-15-17
By: Chip Heath, and others
-
Emotional Intelligence
- By: Daniel Goleman
- Narrated by: Barrett Whitener
- Length: 13 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
It is the tenth anniversary since the first publication of Daniel Goleman's groundbreaking bestseller, Emotional Intelligence, which maps the territory where IQ meets EQ, where we apply what we know to how we live. Spending over a year on the New York Times bestseller list, Emotional Intelligence provided the evidence for what many successful people already knew: being smart isn't just a matter of mastering facts; it's a matter of mastering your own emotions and understanding the emotions of the people around you.
-
-
Good info, hard to listen sometimes
- By Stephanie on 04-16-03
By: Daniel Goleman
-
Metabolical
- The Lure and the Lies of Processed Food, Nutrition, and Modern Medicine
- By: Robert H. Lustig
- Narrated by: Charles Constant
- Length: 12 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
The New York Times best-selling author of Fat Chance explains the eight pathologies that underlie all chronic disease, documents how processed food has impacted them to ruin our health, economy, and environment over the past 50 years, and proposes an urgent manifesto and strategy to cure both us and the planet.
-
-
painfully political
- By jonathan blake on 06-06-21
By: Robert H. Lustig
Publisher's summary
Your practice (business) is more than just another procedure
Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-of-the-art patient centric practice. His back and front stage processes are not only applicable to the practice of dentistry, but to any business that serves people. His insights will empower you to grow your practice or business by changing how you view the people you serve and your role as a professional.
You will....
- Discover the role hospitality plays to make people feel better
- Understand the power of great service through human connection
- Learn how to create a first-class impeccable office environment
- Build a servant hearted team that provides a WOW experience
- Value mentorship to build excellence into your practice
- Establish and exercise integrity in all of your work
Alleviate fears and establish trust to relate better with your patients and customers today!
Related to this topic
-
The Definition of Beautiful
- A Memoir
- By: Charlotte Bellows
- Narrated by: Charlotte Bellows
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Charlotte Bellows wrote The Definition of Beautiful between the ages of 15 and 17, in the wake of lockdown and in recovery from anorexia. In the tradition of Sylvia Plath in The Bell Jar and Françoise Sagan in Bonjour Tristesse, Bellows writes with deceptively straightforward urgency, pushing through society's constraints on the bodies and minds of girls and women to offer a story both achingly familiar and devastatingly new.
-
-
Just so beautiful
- By Amazon Customer on 09-19-24
-
The Finnish Guide to Happiness
- By: Melanie Dower
- Narrated by: Saskia Maarleveld
- Length: 2 hrs and 24 mins
- Original Recording
-
Overall
-
Performance
-
Story
If you ask a Finn, they will likely be as baffled as you are. That’s why Melanie Dower, an expat who has been living in Finland for the past decade, has taken up the charge. Her vantage as an outsider entrenched in Finnish culture uniquely positions her to identify the keys to Finnish happiness that elude the rest of the world and that Finns take for granted. From sauna to strong social safety nets, Finnish life is made up of a constellation of habits and structures that leave its residents relaxed, healthy, and fulfilled.
-
-
Insightful!
- By Amazon Customer on 09-18-24
By: Melanie Dower
-
How to Stop People-Pleasing
- By: The Great Courses, Wind Goodfriend
- Narrated by: Wind Goodfriend
- Length: 2 hrs and 40 mins
- Original Recording
-
Overall
-
Performance
-
Story
We all want to be liked and appreciated by the people around us, but some of us may let this desire dictate our choices and behaviors in a way that can become unhealthy. In How to Stop People-Pleasing, psychology professor Dr. Wind Goodfriend examines what drives many of us to sacrifice our well-being to please others and offers guidance on how you can set healthy boundaries and start prioritizing yourself.
-
-
concise and eye-opening discussion of psychological theory and real world application
- By Justin Abel Nordstrom on 09-20-24
By: The Great Courses, and others
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- By: Lori Gottlieb
- Narrated by: Brittany Pressley
- Length: 14 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- By Amazon Customer on 10-01-19
By: Lori Gottlieb
-
The Unappreciated Power of Naps
- By: Jade Wu, The Great Courses
- Narrated by: Jade Wu
- Length: 2 hrs and 35 mins
- Original Recording
-
Overall
-
Performance
-
Story
In The Unappreciated Power of Naps, sleep researcher and clinical psychologist Dr. Jade Wu will uncover the truth about napping and its amazing benefits for both mind and body. Across six revealing lectures, you’ll examine what science tells us about the benefits—and, yes, the potential downsides—of napping.
-
-
I got a detailed understanding of nap and how important it is to sleep and health.
- By Hansle on 09-07-24
By: Jade Wu, and others
-
The Obesity Code
- Unlocking the Secrets of Weight Loss
- By: Dr. Jason Fung
- Narrated by: Brian Nishii
- Length: 10 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this highly listenable and provocative book, Dr. Jason Fung sets out an original, robust theory of obesity that provides startling insights into proper nutrition. In addition to his five basic steps - a set of lifelong habits that will improve your health and control your insulin levels - Dr. Fung explains how to use intermittent fasting to break the cycle of insulin resistance and reach a healthy weight - for good.
-
-
There is a PDF, Folks
- By Cynthia on 06-27-17
By: Dr. Jason Fung
-
The Definition of Beautiful
- A Memoir
- By: Charlotte Bellows
- Narrated by: Charlotte Bellows
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Charlotte Bellows wrote The Definition of Beautiful between the ages of 15 and 17, in the wake of lockdown and in recovery from anorexia. In the tradition of Sylvia Plath in The Bell Jar and Françoise Sagan in Bonjour Tristesse, Bellows writes with deceptively straightforward urgency, pushing through society's constraints on the bodies and minds of girls and women to offer a story both achingly familiar and devastatingly new.
-
-
Just so beautiful
- By Amazon Customer on 09-19-24
-
The Finnish Guide to Happiness
- By: Melanie Dower
- Narrated by: Saskia Maarleveld
- Length: 2 hrs and 24 mins
- Original Recording
-
Overall
-
Performance
-
Story
If you ask a Finn, they will likely be as baffled as you are. That’s why Melanie Dower, an expat who has been living in Finland for the past decade, has taken up the charge. Her vantage as an outsider entrenched in Finnish culture uniquely positions her to identify the keys to Finnish happiness that elude the rest of the world and that Finns take for granted. From sauna to strong social safety nets, Finnish life is made up of a constellation of habits and structures that leave its residents relaxed, healthy, and fulfilled.
-
-
Insightful!
- By Amazon Customer on 09-18-24
By: Melanie Dower
-
How to Stop People-Pleasing
- By: The Great Courses, Wind Goodfriend
- Narrated by: Wind Goodfriend
- Length: 2 hrs and 40 mins
- Original Recording
-
Overall
-
Performance
-
Story
We all want to be liked and appreciated by the people around us, but some of us may let this desire dictate our choices and behaviors in a way that can become unhealthy. In How to Stop People-Pleasing, psychology professor Dr. Wind Goodfriend examines what drives many of us to sacrifice our well-being to please others and offers guidance on how you can set healthy boundaries and start prioritizing yourself.
-
-
concise and eye-opening discussion of psychological theory and real world application
- By Justin Abel Nordstrom on 09-20-24
By: The Great Courses, and others
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- By: Lori Gottlieb
- Narrated by: Brittany Pressley
- Length: 14 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- By Amazon Customer on 10-01-19
By: Lori Gottlieb
-
The Unappreciated Power of Naps
- By: Jade Wu, The Great Courses
- Narrated by: Jade Wu
- Length: 2 hrs and 35 mins
- Original Recording
-
Overall
-
Performance
-
Story
In The Unappreciated Power of Naps, sleep researcher and clinical psychologist Dr. Jade Wu will uncover the truth about napping and its amazing benefits for both mind and body. Across six revealing lectures, you’ll examine what science tells us about the benefits—and, yes, the potential downsides—of napping.
-
-
I got a detailed understanding of nap and how important it is to sleep and health.
- By Hansle on 09-07-24
By: Jade Wu, and others
-
The Obesity Code
- Unlocking the Secrets of Weight Loss
- By: Dr. Jason Fung
- Narrated by: Brian Nishii
- Length: 10 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this highly listenable and provocative book, Dr. Jason Fung sets out an original, robust theory of obesity that provides startling insights into proper nutrition. In addition to his five basic steps - a set of lifelong habits that will improve your health and control your insulin levels - Dr. Fung explains how to use intermittent fasting to break the cycle of insulin resistance and reach a healthy weight - for good.
-
-
There is a PDF, Folks
- By Cynthia on 06-27-17
By: Dr. Jason Fung
-
How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- By: Chris Bailey
- Narrated by: Chris Bailey
- Length: 3 hrs and 18 mins
- Original Recording
-
Overall
-
Performance
-
Story
Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
-
-
Started Listening By Accident
- By T.D.Willis on 01-17-21
By: Chris Bailey
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- By: Mel Robbins
- Narrated by: Mel Robbins
- Length: 10 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
-
-
Stop living in fear
- By Nike7 on 02-08-19
By: Mel Robbins
-
Fitness Confidential
- By: Vinnie Tortorich
- Narrated by: Vinnie Tortorich
- Length: 7 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
America's Angriest Trainer, Vinnie Tortorich, exposes the nasty underbelly of the fitness industry while getting you into the best shape of your life. For over 20 years, Vinnie has been Hollywood's go-to guy for celebrities and athletes looking to get fit fast. Now, in this hilarious and often R-rated memoir, he holds nothing back. What's the best piece of fitness equipment money can buy? What's the fastest way to lose weight: diet or exercise? Why are health clubs worse than used car lots? In Fitness Confidential, Vinnie tells all.
-
-
Its a good listen despite being totally misleading
- By Scottiiee665 on 11-11-13
By: Vinnie Tortorich
-
Mini Habits for Weight Loss
- Stop Dieting. Form New Habits. Change Your Lifestyle Without Suffering.
- By: Stephen Guise
- Narrated by: Daniel Penz
- Length: 10 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
You will never diet again. Say goodbye to calorie counting, restrictive food bans, or other forced behaviors. In Mini Habits for Weight Loss, you will learn how to lose weight naturally in the precise way your body and brain are meant to change.
-
-
Skip the first half!
- By Cecil on 06-02-17
By: Stephen Guise
-
How to Release Anxiety
- By: Gabrielle Bernstein
- Narrated by: Gabrielle Bernstein
- Length: 1 hr and 29 mins
- Original Recording
-
Overall
-
Performance
-
Story
It’s not just you. Stress levels are at an all-time high—so much so that a recently convened panel of medical experts in the US has recommended that all adults under the age of 65 be screened for anxiety. In How to Release Anxiety, Gabby Bernstein offers simple, actionable steps for feeling better, living with more ease, and showing up for those around us. Gabby’s unusual advice: Rather than manage your anxiety, what if you befriended it? Gabby posits that what we befriend, we can ultimately be at ease with. So she invites us to get curious.
-
-
Not my thing, but one good point
- By Scott on 10-22-22
-
The Gift of Fear
- Survival Signals That Protect Us from Violence
- By: Gavin de Becker
- Narrated by: Gavin de Becker
- Length: 12 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
These days, no one in America feels immune to violence. But now, in this extraordinary, groundbreaking book, the nation's leading expert on predicting violent behavior unlocks the puzzle of human violence and shows that, like every creature on earth, we have within us the ability to predict the harm others might do us and get out of its way. Contrary to popular myth, human violence almost always has a discernible motive and is preceded by clear warning signs.
-
-
Decent book severely undermined by last chapter.
- By zachary on 11-01-22
By: Gavin de Becker
What listeners say about Treating People Not Patients
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Amazon Customer
- 08-26-24
A gift to healthcare practitioners
Mike does an incredible job of laying out a guide of how to think about hospitality in a healthcare setting. The book is filled with pearls of helpful information he’s accumulated over his career, and very actionable suggestions for any private practice (or group practice) looking to build a truly special experience for patients. The audio is narrated by the author himself, and very easy to listen to.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Viviana O'Leary
- 07-12-23
Fantastic reading
Dr Sonick is a phenomenal periodontist who has achieved international renown, but it wasn't until I read this book that I realized everything he does is driven by his desire to teach and inspire others with his integrity and passion. I believe it is an excellent motivational and inspirational book applicable to all walks of life.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!