On the surface, everything seems aligned. But improvement just won’t stick. Why?

Join PMI Director Consultant Warren Knight as he unpacks five leadership behaviours that quietly derail progress. From staying too far from the frontline to clinging to outdated thinking, these pitfalls are easy to miss but hard to work around.

If you’ve ever struggled to get traction, build momentum or gain support for your improvement work, this conversation will help you see what might really be going on.

More resources you may find helpful:

• Blog: 5 Things Every Leadership Team Should Know
• Podcast: How Effective Leaders Support a Learning Organisation
• Improvement Focus Collection: How Do You Build and Sustain an Improvement Culture?

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The only improvement conference for practitioners, by practitioners.
>>> Join Priority Booking List <<<

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

It’s a deceptively simple question: What is the purpose of this process?

An unclear process purpose is one of the most overlooked causes of waste, misaligned priorities, poor decisions, and missed improvement opportunities. Yet too often, teams dive into complex redesign without first agreeing on why the process exists at all.

Join PMI Director Consultant Stuart Gibson as he shows how stepping back to define process purpose clearly and collaboratively can uncover hidden value, prevent confusion, and drive more effective improvement efforts. Expect practical insights, thoughtful examples, and a reminder that common sense isn’t always common practice.

More resources you may find helpful:

• Webinar: Where to Start with Daily Process Improvement
• Blog: Our Processes Should Not Be Rocket Science
• Podcast: Process Redesign and the 5Rs

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The only improvement conference for practitioners, by practitioners.
>>> Join Priority Booking List <<<

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

It’s simple: identify what’s valuable and do more of it.

But in practice, defining what truly adds value and what doesn’t, can be far from straightforward.

PMI Consultant Damion Albinson explores why defining “value add” is one of the trickiest yet most essential concepts in improvement. From legislative red tape to emotional resistance, he shares how well-intentioned tasks can cloud our view of what's really worth doing.

Hear how to distinguish truly necessary work from disguised waste, why being comfortable with calling things "non-value add" reveals opportunity for real transformation, and how to navigate the emotional terrain of challenging long-held habits.

More resources you may find helpful:

• Infographic: Assessing the Value Added by the Work We Do
• Podcast: Decode Ambiguity with Operational Definitions
• Webinar: Creating Space to Focus on the Value Add

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The only improvement conference for practitioners, by practitioners.
>>> Join Priority Booking List <<<

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>