In this episode of PPC Live, The Podcast, host Anu sits down with seasoned PPC professional Serge Nguele to discuss one of his biggest professional mistakes and how integrity helped him turn it around. Serge shares the story of a £20K overspend at his former agency and the valuable lessons learned from the experience.

Key Takeaways

For PPC Professionals Facing Mistakes:

- Stay Calm: Remember that no lives are at stake in PPC

- Own It Completely: Take full responsibility without making excuses

- Be Proactive: Report issues yourself rather than having them discovered

- Learn and Improve: Use mistakes as opportunities for systemic improvements

For Managers:

- Respond with support and problem-solving rather than blame

- Recognize that integrity in crisis reveals character

- Use individual mistakes to improve team processes

On AI in PPC:

- Common Mistake: Over-complicating AI implementation because it's trendy

- Better Approach: Start with actual problems you need to solve

- Reality Check: Ensure you have the basics covered before adding sophisticated AI solutions

00:00 Introduction to PPC Live Podcast

01:18 Meet Serge Nguele: PPC Expert and Marathon Runner

05:29 Serge's Biggest PPC Mistake

08:17 The Aftermath and Lessons Learned

14:42 Agency Mistake and Resolution

15:44 Learning from Mistakes

17:21 Building Trust and Integrity

20:45 Advice for Handling Overspending

22:58 AI in Paid Search

24:42 Fun and Farewell

Find Serge on ⁠LinkedIn⁠

Book a coaching call with ⁠⁠⁠⁠⁠⁠⁠Anu⁠⁠⁠⁠⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠⁠PPC Live London⁠⁠⁠ event is on July 31st

Follow us on ⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠

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Host Anu interviews digital marketing executive Dii Pooler (11+ years experience) about the dark side of personal branding in PPC. Dii shares a vulnerable story about a corporate client consultation where she was put on the spot with complex YouTube and CTV questions outside her speciality area of paid search and lead generation.

Despite her expertise, not having an immediate, polished answer shifted the room's energy, leading to passive-aggressive comments and microaggressions. The episode examines how building a strong personal brand can lead to unrealistic expectations and pressure to be perfect in every situation.

• Building authority creates higher expectations that aren't always realistic
• "The criticism will shake the leaves, but it won't shake the roots" - Anchor your brand in purpose, values, and truth, not just money
• Be extremely intentional about client types and industries you specialise in
• Remember, consultations are two-way interviews - you're evaluating them too

For Freelancers/Agency Owners: Choose your environment wisely - with growth-minded people, owning mistakes leads to evolution; with accountability-avoidant people, honesty makes you the villain

For Managers: Ask "What happens when this person makes a mistake?" Respond with compassion and growth opportunities, not blame

• Don't resort all ad copy to AI - keep human language and connection
• Don't replace PPC specialists with AI audits - human insight remains crucial for changing market conditions

The PPC community talks about mistakes but often lacks compassion - we need more understanding and guidance, less snark and memes

Key TakeawaysPersonal Branding Reality CheckManaging MistakesAI in PPC WarningsIndustry Insight

0:00 Welcome to PPC Live: The Podcast

00:47 Introducing Today's Guest: Dii Pooler

01:43 Dii Pooler's Background and Expertise

03:02 Understanding the Waterfall Framework

06:04 Dii's Personal Story: When Personal Branding Goes Wrong

15:48 Lessons Learned and Advice for Others

22:27 The Role of AI in PPC and Common Missteps

25:06 Final Thoughts and Farewell

Find Dii on LinkedIn

Book a coaching call with ⁠⁠⁠⁠⁠⁠Anu⁠⁠⁠⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠PPC Live London⁠⁠ event is on July 31st

Follow us on ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

Follow us on ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠

Join our ⁠⁠⁠⁠⁠⁠WhatsApp Group⁠⁠⁠⁠⁠⁠

Subscribe to our ⁠⁠⁠⁠⁠⁠Newsletter⁠

In this candid episode of PPC Live The Podcast, host Anu sits down with Peter Guba, a Google Ads expert and founder of Profit Mill, to explore the raw reality of PPC failures and how they can become powerful learning experiences.

Peter shares two memorable mistakes from his career - one hilarious, one costly - that shaped him into the marketer he is today.

The main story centres on a perfect storm of PPC disasters: while managing a multi-million dollar enterprise event management client, Peter's Dynamic Search Ads began targeting Christmas trivia content from the client's blog during the holiday season. This led to massive irrelevant traffic, zero qualified leads for over a month, and ultimately the loss of the client - despite Peter successfully fixing the issue using Google's data exclusion functionality.

Key takeaways:

1. Own Your Mistakes Immediately

• Transparency and accountability are crucial when things go wrong
• Clients respect honesty more than excuses or blame-shifting
• The person who made the mistake is often best positioned to prevent it from happening again

2. Smart Bidding Requires Smart Monitoring

• Automation isn't "set it and forget it" - it needs consistent oversight
• Google's algorithm needs substantial data to learn, which can be expensive with broad, irrelevant keywords
• Third-party monitoring tools can help catch issues before clients do

3. The Perfect Storm Elements to Watch For

• Dynamic Search Ads + Smart Bidding + Broad SEO content = potential disaster
• Seasonality can amplify existing targeting issues
• Enterprise clients with razor-thin margins have zero tolerance for extended poor performance

4. Industry Reality Checks

• PPC isn't a magic bullet for fundamental business problems
• Understand your client's organic conversion rates before diving into paid search
• Some industries are simply too competitive for paid search to be profitable

5. Authenticity in Professional Communication

• Real failure stories are more valuable than polished success narratives
• In an AI-driven world, genuine vulnerability becomes increasingly rare and valuable
• "Showing up" consistently matters more than being perfect

Bonus Lesson: Always double-check your presentation slides for competitor logos before sending - it might accidentally help your pitch!

0:00 Introduction to PPC Live The Podcast

00:53 Meet Peter Guba: Google Ads Expert

05:09 Funny F-Up Story: The Logo Mix-Up

08:48 Serious F-Up Story: The Christmas Trivia Disaster

18:39 The Importance of Smart Bidding

19:18 Learning from Mistakes

20:21 Client Communication and Accountability

22:02 Challenges with PPC and Demand Generation

26:50 The Role of Automation in PPC

28:59 The Value of Discussing Failures

32:59 Final Thoughts and Resources

Find Peter on LinkedIn and Profit Mill

Book a coaching call with ⁠⁠⁠⁠⁠Anu⁠⁠⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠⁠⁠⁠PPC Live event⁠⁠⁠⁠⁠ is on June 26th in Leeds, UK

The next ⁠PPC Live London⁠ event is on July 31st

Follow us on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠

Follow us on ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠

Join our ⁠⁠⁠⁠⁠WhatsApp Group⁠⁠⁠⁠⁠

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In this episode of PPC Live: The Podcast, host Anu chats with Greg Finn, co-founder of Cypress North, about the biggest mistakes he's witnessed in PPC and how they became learning opportunities. Greg shares two major f-ups: a Halloween costume company that accidentally set their monthly budget as a daily budget (spending $300K instead of $30K), and his own team's Microsoft Ads import error that sent one client's ads to a completely different advertiser's account.

More importantly, Greg reveals how these disasters shaped his management philosophy and company culture, emphasizing transparency, open communication, and treating mistakes as growth opportunities rather than failures.

On Mistake Management:

• Intent matters more than outcome - if someone is trying to do the right thing, the mistake is secondary
• Transparency builds trust - own mistakes immediately, provide full documentation, and offer immediate refunds
• Create processes after mistakes to prevent repetition, not punishment

On Company Culture:

• Foster an environment where employees feel safe reporting mistakes immediately
• Focus on education and growth rather than perfection
• Treat team members as teammates, not competitors

On AI Usage:

• AI works best as an assistant, not a replacement for human creativity
• Avoid AI-generated content that looks obviously artificial
• Maintain authentic brand voice rather than relying on AI for everything

On Conversions:

• "All conversions are not created equal" - optimize for sales-qualified leads, not just any conversion
• Sync CRM systems with ad platforms to focus on actual business outcomes
• Quality over quantity when it comes to lead generation

The episode emphasizes that mistakes are inevitable in PPC, but how you handle them defines your success as both a marketer and a leader

00:00 Introduction to PPC Live The Podcast

00:50 Guest Introduction: Greg Finn of Cypress North

03:01 Greg's Background and Expertise

05:33 Discussing $300,000 worth and uploading to the wront account PPC Mistakes

19:53 Owning Your Mistakes

20:14 The Illusion of Perfection on Social Media

21:42 Encouraging Open Communication in the Workplace

25:44 The Importance of Team Mentality

27:29 Mismanagement of Talent

30:32 The Role of AI in Marketing

35:03 Conclusion and Final Thoughts

Find Greg on Marketing O'clock and LinkedIn

Book a coaching call with ⁠⁠⁠⁠Anu⁠⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠⁠⁠PPC Live event⁠⁠⁠⁠ is on June 26th in Leeds, UK

The next PPC Live London event is on July 31st

Follow us on ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠

Follow us on ⁠⁠⁠⁠Twitter⁠⁠⁠⁠

Join our ⁠⁠⁠⁠WhatsApp Group⁠⁠⁠⁠

Subscribe to our ⁠⁠⁠⁠Newsletter

In this episode of PPC Live The Podcast, host Anu interviews Kat Sale, co-founder of House of Performance, about a catastrophic client experience that serves as a cautionary tale for agency professionals. Kat shares how a gifting company client spent £40,000 in just three days with zero sales, despite her team's explicit warnings against their aggressive launch strategy. The situation escalated when the client refused to pay £12,500 in consultancy fees, forcing Kat to write off the loss and end the relationship.

Key takeaway discussed:

Key Takeaways

• "Eat the dog food" - Always test and understand your client's products before marketing them
• Red flags to avoid: Clients who speak poorly about their own team, have churned through multiple agencies quickly, or consistently ignore expert advice
• Don't launch on Fridays unless you'll monitor campaigns over the weekend
• Start conservative: Begin with exact match keywords and modest budgets, then scale based on performance
• Cut losses quickly - Don't waste time chasing bad debts or difficult clients; focus energy on good relationships
• Document everything - Keep clear records of advice given when clients ignore recommendations
• Don't take failures personally - Sometimes clients aren't ready to listen, and that's not your fault
• Be transparent with mistakes - Clients appreciate honesty; cover-ups destroy trust
• Use AI as a tool, not a crutch - Maintain strategic thinking and creativity rather than relying completely on AI
• Create psychological safety - Leaders should share their own failures to normalise learning from mistakes
• Know when to walk away - Some clients aren't worth the stress and damage to your business
• Maintain perspective - "We're not heart surgeons, it's just advertising" - don't let work stress destroy your mental health

00:00 Introduction

01:31 Kat Sale's Background

02:48 The Concept of 'Eating the Dog Food'

04:43 Major Business Failure and Learnings

22:43 Discussion on AI in Digital Marketing

28:03 Conclusion and Where to Find Kat Sale

Follow Kat on ⁠⁠⁠LinkedIn⁠⁠⁠

Book a coaching call with ⁠⁠⁠Anu⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠⁠PPC Live event⁠⁠⁠ is on June 26th in Leeds, UK

Follow us on ⁠⁠⁠LinkedIn⁠⁠⁠

Follow us on ⁠⁠⁠Twitter⁠⁠⁠

Join our ⁠⁠⁠WhatsApp Group⁠⁠⁠

Subscribe to our ⁠⁠⁠Newsletter

In this episode of PPC Live, host Anu interviews Chris Nightingale, founder of Can-Do Digital Marketing, about a significant mistake early in his PPC career and how he turned it around. Chris shares the story of accidentally increasing bids by £50 instead of 50p, causing massive overspending for a client. He discusses his immediate panic response, how he addressed the situation professionally, and the surprising support he received from his manager.

Key takeaways discussed:

• Good management matters - Supportive leadership during crises can turn failures into learning experiences
• Ask for forgiveness, not permission - Testing and trying new approaches drives innovation, even with occasional failures
• Create safeguards - Use tools and automation to prevent common mistakes and implement double-checks for high-risk actions
• Start testing with smaller budgets - When possible, experiment with lower-budget accounts to minimize financial impact
• Use AI strategically - AI works best for backend tasks rather than customer-facing content like ad copy
• Failures aren't discussed enough - The industry focuses on successes while hiding the numerous failures behind them
• Turn mistakes into long-term wins - Chris built a stronger client relationship by demonstrating accountability and delivering exceptional results in subsequent months

00:00 Introduction to PPC Live The Podcast

01:39 Guest Introduction: Chris Nightingale

03:09 Rock Climbing and PPC: Drawing Parallels

04:24 The Big Mistake: A PPC Blunder

08:11 Turning It Around: Lessons Learned

13:58 Advice for PPC Professionals

18:02 Final Thoughts and Industry Insights

20:56 The Role of AI in PPC

24:47 Conclusion and Upcoming Events

Follow Chris on ⁠⁠LinkedIn⁠⁠

Book a coaching call with ⁠⁠Anu⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠PPC Live event⁠⁠ is on June 26th in Leeds, UK

Follow us on ⁠⁠LinkedIn⁠⁠

Follow us on ⁠⁠Twitter⁠⁠

Join our ⁠⁠WhatsApp Group⁠⁠

Subscribe to our ⁠⁠Newsletter

In this insightful PPC Live The Podcast episode, host Anu Adegbola welcomes industry powerhouse Navah Hopkins, Evangelist at Optmyzr and respected digital marketing strategist. Navah courageously shares her experience of accidentally spending $50,000 in just three days (a client's entire monthly budget) due to an ill-timed switch to max conversions bidding strategy combined with a significant budget increase.

The conversation explores how Navah turned this potential disaster into a valuable learning experience by:

• Promptly identifying and addressing the issue with transparency
• Investigating invalid clicks that led to securing credits from Google
• Determining that max conversions wasn't appropriate for legal clients, but max conversion value would be
• Establishing stronger trust with the client by demonstrating accountability and expertise
• Building relationships with in-house teams who can advocate for you during challenges

The episode reveals important lessons on failing gracefully, including:

• The importance of documenting concerns when testing risky strategies
• Why you should trust your instincts and advocate for what you know is right
• How to approach mistakes with clients (be the first to bring it up with solutions)
• The value of setting bidding floors and ceilings when using automation
• Why AI should be treated as a partner rather than being delegated your strategic thinking

Navah leaves listeners with a powerful reminder to "give yourself grace" in an industry constantly disrupted by AI, privacy concerns, and economic shifts, while emphasising that failures aren't truly failures if they generate valuable learnings.

00:00 Introduction and Guest Welcome

04:03 Discussing Failures in PPC

04:34 The $50,000 Mistake

07:18 Turning the Situation Around

10:10 Lessons Learned and Strategic Advice

11:22 Communication and Client Relationships

16:11 Valuing Your Service

18:16 Technical Insights and Best Practices

21:01 Mindset and Recovery

23:21 Final Thoughts and Advice

26:22 AI in Digital Marketing

30:20 Conclusion and Where to Find Navah

Get the full transcript on our ⁠Podcast Site⁠.

Follow Navah on ⁠LinkedIn⁠, ⁠BlueSky, or Optmyzr

Book a coaching call with ⁠Anu

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠PPC Live event⁠ is on June 26th in Leeds, UK

Follow us on ⁠LinkedIn⁠

Follow us on ⁠Twitter⁠

Join our ⁠WhatsApp Group⁠

Subscribe to our ⁠Newsletter