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Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.

Zack and Amy discuss:

• How culture drives results and retention
• Why team energy is the foundation of guest experience
• How to spot which “B players” can level up
• Why feedback is the ultimate success filter
• The operational must-haves she looks for at every brand
• How gratitude and mindset fuel leadership

Thanks, Amy!

Links:

https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar/
https://barcelonawinebar.com/

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Sebastien Silvestri, CEO of The Dinex Group, joins Zack Oates to share lessons from decades of global hospitality leadership—spanning Bora Bora, Vegas, Miami, and NYC. He dives into how restaurants can elevate the guest experience through entertainment, precision, and people-first operations. From value perception to theatrical dining, Sebastien shares why success starts with obsessed attention to detail and team care.

Zack and Sebastien discuss:

• Why today’s guests crave experiences, not just meals
• How theatrical touches like table-side service delight diners
• Why hospitality starts with taking care of your team
• How to deliver value at every price point
• What consistency, cleanliness, and temperature say to a guest
• The hiring mindset he uses to build passionate, people-loving teams

Thanks, Sebastien!

Links:
https://www.linkedin.com/in/sebastiensilvestri/
https://www.linkedin.com/company/danielbouludcollection/
https://www.instagram.com/sebastiensilvestri/
https://www.instagram.com/danielboulud/
https://www.danielboulud.com/

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Pete Mora, founder of Fajita Pete’s, joins Zack Oates to share how a catering-first mindset transformed his brand from a full-service Tex-Mex restaurant into a thriving, multi-unit concept. Pete reveals how simplifying the model, building genuine guest relationships, and leading with care have been the keys to sustainable growth. He also discusses how small gestures—from handwritten notes to surprise gift cards—can create loyalty that no marketing campaign can buy.

Zack and Pete discuss:

• How Fajita Pete’s evolved from full-service dining to catering-first QSR
• Why caring is the most scalable system in hospitality
• How to use small spaces as relationship-building showrooms
• The secret to growing catering without sacrificing quality
• Why outreach and quick feedback loops are critical to repeat business
• How Ovation helps capture guest sentiment and drive better service

Thanks, Pete!

Links:

https://www.linkedin.com/in/pedro-pete-mora-605a37228/

https://www.linkedin.com/company/fajita-pete's/

https://www.instagram.com/fajitapetes/

https://fajitapetes.com/