Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
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Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
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Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.
Zack and Amy discuss:
- How culture drives results and retention
- Why team energy is the foundation of guest experience
- How to spot which “B players” can level up
- Why feedback is the ultimate success filter
- The operational must-haves she looks for at every brand
- How gratitude and mindset fuel leadership
Thanks, Amy!
Links:
https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar/
https://barcelonawinebar.com/
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