Customer Success

Product List
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 373 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

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    • Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
    • By: Nick Mehta, Kellie Capote
    • Narrated by: Teri Schnaubelt
    • Length: 6 hrs and 58 mins
    • Release date: 07-09-24
    • Language: English
    • Not rated yet
    • In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management.

    Regular price: $17.19 or 1 credit

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    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59 or 1 credit

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    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 69 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

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  • Regular price: $15.75 or 1 credit

    Sale price: $15.75 or 1 credit

    • What We Should Know About the People We Don't Know
    • By: Malcolm Gladwell
    • Narrated by: Malcolm Gladwell
    • Length: 8 hrs and 42 mins
    • Release date: 09-10-19
    • Language: English
    • 4.5 out of 5 stars 70,894 ratings
    • Malcolm Gladwell, host of the podcast Revisionist History and author of the number-one New York Times best seller Outliers, reinvents the audiobook in this immersive production of Talking to Strangers, a powerful examination of our interactions with people....

    Regular price: $19.49 or 1 credit

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    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 02-06-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • By: Debbie Levitt
    • Narrated by: Debbie Levitt
    • Length: 16 hrs and 35 mins
    • Release date: 02-15-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Regular price: $24.95 or 1 credit

    Sale price: $24.95 or 1 credit

    • Why Certain Experiences Have Extraordinary Impact
    • By: Chip Heath, Dan Heath
    • Narrated by: Jeremy Bobb
    • Length: 6 hrs and 24 mins
    • Release date: 10-03-17
    • Language: English
    • 4.5 out of 5 stars 4,676 ratings
    • The Power of Moments shows us how to be the author of richer experiences....

    Regular price: $14.99 or 1 credit

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  • Regular price: $19.79 or 1 credit

    Sale price: $19.79 or 1 credit

    • Why Every Aspect of Your Business Model Needs a Paradigm Shift
    • By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
    • Narrated by: Chloe Cannon
    • Length: 10 hrs and 6 mins
    • Release date: 07-31-20
    • Language: English
    • 5 out of 5 stars 22 ratings
    • If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate....

    Regular price: $21.49 or 1 credit

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    • The Quest to Solve Problems Before They Happen
    • By: Dan Heath
    • Narrated by: Dan Heath
    • Length: 7 hrs and 47 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 1,524 ratings
    • New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers....

    Regular price: $14.99 or 1 credit

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    • The 6 Keys To Deliver A World-Class Experience
    • By: David Brownlee
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 10 mins
    • Release date: 02-15-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...

    Regular price: $14.99 or 1 credit

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    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,752 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49 or 1 credit

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    • By: Don R. Crawley
    • Narrated by: Don R. Crawley
    • Length: 1 hr and 30 mins
    • Release date: 01-12-22
    • Language: English
    • 5 out of 5 stars 3 ratings
    • Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service....

    Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 10 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

    • Unlocking Consumer Decisions with the Science of Behavioral Economics
    • By: Melina Palmer
    • Narrated by: Rachel Perry
    • Length: 8 hrs and 12 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 30 ratings
    • This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    Included in Plus membership
  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • How Successful Companies Transform New Customers into Loyal Champions
    • By: Donna Weber
    • Narrated by: Donna Weber
    • Length: 5 hrs and 1 min
    • Release date: 12-08-21
    • Language: English
    • 4 out of 5 stars 12 ratings
    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • How Great Leaders Inspire Everyone to Take Action
    • By: Simon Sinek
    • Narrated by: Simon Sinek
    • Length: 7 hrs and 18 mins
    • Release date: 09-05-17
    • Language: English
    • 4.5 out of 5 stars 27,320 ratings
    • The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting....

    Regular price: $20.25 or 1 credit

    Sale price: $20.25 or 1 credit