Selling the Hug Your Customers Way Audiobook By Jack Mitchell cover art

Selling the Hug Your Customers Way

The Proven Process for Becoming a Passionate and Successful Salesperson for Life

Preview
LIMITED TIME OFFER

3 months free
Try for $0.00
Offer ends July 31, 2025 at 11:59PM PT.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 3 months. Cancel anytime.

Selling the Hug Your Customers Way

By: Jack Mitchell
Narrated by: Jack Mitchell
Try for $0.00

$0.00/mo. after 3 months. Offer ends July 31, 2025 at 11:59PM PT. Cancel anytime.

Buy for $17.19

Buy for $17.19

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use, License, and Amazon's Privacy Notice. Taxes where applicable.
Cancel

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

In his groundbreaking books Hug Your Customers - a Wall Street Journal best seller - and Hug Your People, Jack Mitchell brought a warm, human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell's clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service - but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong, lasting relationships that keep your customers returning, sales rising, and business booming.

You don't have to hug your customers literally, of course. Mitchell's personal approach to customer service involves a simple five-stage process that anyone can master:

  • First stage: Making the Connection: Learn how to make a great first impression that engages customers immediately - and keeps them coming back again and again.
  • Second stage: Decoding the Mission: Look for easy-to-read tells to determine what each customer wants - and what you need to do to make him or her happy.
  • Third stage: Show and Share: Instead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product.
  • Fourth stage: Allowing the Buy: Adopt a warm, relaxed manner to gradually establish trust, gently convince the customer - and ultimately close the deal.
  • Fifth stage: The Kiss Goodbye: Just as important as first impressions, make a strong, lasting impression that makes each customer feel valued, special, and delighted.
  • The extra stage: One for Good Measure: Take that extra step to follow up on your customers, build on your connections, and make them your customers for life.

These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell's tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You'll learn how to be a better listener so you can anticipate your customer's every need. You'll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you'll be able to close the deal and make that sale in a relaxed, friendly manner that people will love. It's a win-win-win for you, your customers, and your business.

©2018 John R. Mitchell (P)2018 McGraw Hill-Ascent Audio
Customer Service Marketing & Sales Sales & Selling

Listeners also enjoyed...

Hug Your Customers Audiobook By Jack Mitchell cover art
Hug Your Customers By: Jack Mitchell
Hug Your People Audiobook By Jack Mitchell cover art
Hug Your People By: Jack Mitchell
QBQ! The Question Behind the Question Audiobook By John G. Miller cover art
QBQ! The Question Behind the Question By: John G. Miller
Ninja Selling Audiobook By Larry Kendall cover art
Ninja Selling By: Larry Kendall
Sell or Be Sold: How to Get Your Way in Business and in Life Audiobook By Grant Cardone cover art
Sell or Be Sold: How to Get Your Way in Business and in Life By: Grant Cardone
Sell It Like Serhant Audiobook By Ryan Serhant cover art
Sell It Like Serhant By: Ryan Serhant
Go-Givers Sell More Audiobook By Bob Burg, John Mann cover art
Go-Givers Sell More By: Bob Burg, and others
The Introvert's Edge Audiobook By Matthew Pollard cover art
The Introvert's Edge By: Matthew Pollard
Flip the Script Audiobook By Oren Klaff cover art
Flip the Script By: Oren Klaff
Chronicles of a Fashion Buyer Audiobook By Mercedes Gonzalez cover art
Chronicles of a Fashion Buyer By: Mercedes Gonzalez
The Four Color Personalities for MLM Audiobook By Tom "Big Al" Schreiter cover art
The Four Color Personalities for MLM By: Tom "Big Al" Schreiter
Giftology Audiobook By John Ruhlin cover art
Giftology By: John Ruhlin
This I Know Audiobook By Terry O'Reilly cover art
This I Know By: Terry O'Reilly
The Sell Audiobook By Fredrik Eklund, Bruce Littlefield, Barbara Corcoran - foreword cover art
The Sell By: Fredrik Eklund, and others
The Customer Service Revolution Audiobook By John R. DiJulius III cover art
The Customer Service Revolution By: John R. DiJulius III
The Secrets of Successful Selling Habits Audiobook By Zig Ziglar, Tom Ziglar cover art
The Secrets of Successful Selling Habits By: Zig Ziglar, and others
Bluefishing Audiobook By Steve D. Sims cover art
Bluefishing By: Steve D. Sims
Go for Stupid Audiobook By Steve D. Sims cover art
Go for Stupid By: Steve D. Sims
How to Follow Up with Your Network Marketing Prospects: Turn Not Now into Right Now! Audiobook By Keith Schreiter, Tom "Big Al" Schreiter cover art
How to Follow Up with Your Network Marketing Prospects: Turn Not Now into Right Now! By: Keith Schreiter, and others
ABC'$ of Closing: Experts' Secrets to Closing More Deals in Door to Door Sales Audiobook By Sam Taggart cover art
ABC'$ of Closing: Experts' Secrets to Closing More Deals in Door to Door Sales By: Sam Taggart
No reviews yet