-
Blue Team Diaries: Mixed Up
- Narrated by: Kristin Aikin Salada
- Length: 1 hr and 22 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 2 free audiobooks during trial.
Buy for $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Publisher's summary
The Blue Team is charged with defending an organization against an array of technical security threats. The Blue Team Diaries allow the listener to ride along with the Blue Team at Syntatic, a Seattle-based cloud company, who are charged with keeping millions of customer records safe. Based on the author's real-world experiences, the diaries tell fictionalized versions of responding to actual security incidents. A must listen for anyone interested in computer security or the incident response field.
In this episode, the Blue Team has to respond to some new code gone bad, but in doing so, has to overcome some company politics and pressure to keep a major customer happy. From the author of the acclaimed Digital Forensic Diaries and Pen Test Diaries series.
Listeners also enjoyed...
-
Blue Team Diaries: Shellshocked
- By: Mike Sheward
- Narrated by: Kristin Aikin Salada
- Length: 1 hr and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this episode, the Blue Team responds to the highly significant Shellshock vulnerability that is causing alarm all over the world. However, thanks to a discovery in the response process, it soon becomes clear that Shellshock isn't the only thing for the team to be worried about.
-
-
Fun, entertaining read
- By Amazon Customer on 10-19-23
By: Mike Sheward
-
Pen Test Diaries
- Insecurity Culture
- By: Mike Sheward
- Narrated by: Beth Hough
- Length: 1 hr and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
The penetration testing industry has exploded in the last decade, as more and more organizations seek assurance that their cybersecurity strategies are being effectively implemented. The Pen Test Diaries allow you to follow a penetration tester through the technical and nontechnical processes involved in testing an organization's information security measures. Based on the author's real-world experiences, the diaries tell fictionalized versions of penetration testing discoveries. A must-listen for anyone interested in computer security or the penetration testing field.
-
-
Good Overview of a Pen Test
- By J on 07-09-23
By: Mike Sheward
-
The Cyclops Effect
- By: CJ Williams
- Narrated by: Vivienne Leheny
- Length: 14 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Asha said she wanted to give the Chinese hackers a piece of her mind, she didn’t mean it literally. But that’s what happens when medical technology goes awry. Doctors said they could train her brain to interpret digital signals from the camera in her artificial eye. The module even has Wi-Fi so they can monitor signal traffic across her optic nerve. What they didn’t anticipate was that her brain would figure out how to use the Wi-Fi connection both ways. Asha can now see the internet.
-
-
Moves along and remains both interesting and plausible
- By tim on 04-29-24
By: CJ Williams
-
Cybersecurity First Principles
- A Reboot of Strategy and Tactics
- By: Rick Howard
- Narrated by: Rick Howard
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Rick Howard, the Chief Security Officer, Chief Analyst, and Senior fellow at The Cyberwire, challenges the conventional wisdom of current cybersecurity best practices, strategy, and tactics and makes the case that the profession needs to get back to first principles.
-
-
solid advice
- By Dan Casebolt on 12-12-23
By: Rick Howard
-
If It's Smart, It's Vulnerable
- By: Mikko Hypponen
- Narrated by: Rich Miller
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
All our devices and gadgets—from our refrigerators to our home security systems—are going online, just like our computers did. But once we've successfully connected our devices to the internet, do we have any hope of keeping them, and ourselves, safe from the dangers that lurk beneath the digital waters? Veteran cybersecurity professional Mikko Hypponen delivers an eye-opening exploration of the best—and worst—things the internet has given us. From instant connectivity between any two points on the globe to organized ransomware gangs, the net truly has been a mixed blessing.
-
-
One of the best books on this topic
- By hamilton on 02-25-24
By: Mikko Hypponen
-
Mastering ChatGPT for Beginners
- How to Harness the Power of AI Language Models for Your Personal and Professional Growth
- By: Shane Corbitt
- Narrated by: Monica Dellawere
- Length: 3 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Ignite your untapped potential with ChatGPT and revolutionize your personal and professional life using this comprehensive, step-by-step guide to AI mastery! With up to 40% of daily work activities capable of being automated, there's never been a better time to dive into the world of AI. In this guide, you'll uncover everything you need to know about ChatGPT and how to use it to streamline your workflow and enhance your productivity. You'll gain practical insights into how to make ChatGPT work for you.
-
-
The worst audiobook and all useless and repetitious
- By Tai on 09-17-24
By: Shane Corbitt
-
Blue Team Diaries: Shellshocked
- By: Mike Sheward
- Narrated by: Kristin Aikin Salada
- Length: 1 hr and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this episode, the Blue Team responds to the highly significant Shellshock vulnerability that is causing alarm all over the world. However, thanks to a discovery in the response process, it soon becomes clear that Shellshock isn't the only thing for the team to be worried about.
-
-
Fun, entertaining read
- By Amazon Customer on 10-19-23
By: Mike Sheward
-
Pen Test Diaries
- Insecurity Culture
- By: Mike Sheward
- Narrated by: Beth Hough
- Length: 1 hr and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
The penetration testing industry has exploded in the last decade, as more and more organizations seek assurance that their cybersecurity strategies are being effectively implemented. The Pen Test Diaries allow you to follow a penetration tester through the technical and nontechnical processes involved in testing an organization's information security measures. Based on the author's real-world experiences, the diaries tell fictionalized versions of penetration testing discoveries. A must-listen for anyone interested in computer security or the penetration testing field.
-
-
Good Overview of a Pen Test
- By J on 07-09-23
By: Mike Sheward
-
The Cyclops Effect
- By: CJ Williams
- Narrated by: Vivienne Leheny
- Length: 14 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Asha said she wanted to give the Chinese hackers a piece of her mind, she didn’t mean it literally. But that’s what happens when medical technology goes awry. Doctors said they could train her brain to interpret digital signals from the camera in her artificial eye. The module even has Wi-Fi so they can monitor signal traffic across her optic nerve. What they didn’t anticipate was that her brain would figure out how to use the Wi-Fi connection both ways. Asha can now see the internet.
-
-
Moves along and remains both interesting and plausible
- By tim on 04-29-24
By: CJ Williams
-
Cybersecurity First Principles
- A Reboot of Strategy and Tactics
- By: Rick Howard
- Narrated by: Rick Howard
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Rick Howard, the Chief Security Officer, Chief Analyst, and Senior fellow at The Cyberwire, challenges the conventional wisdom of current cybersecurity best practices, strategy, and tactics and makes the case that the profession needs to get back to first principles.
-
-
solid advice
- By Dan Casebolt on 12-12-23
By: Rick Howard
-
If It's Smart, It's Vulnerable
- By: Mikko Hypponen
- Narrated by: Rich Miller
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
All our devices and gadgets—from our refrigerators to our home security systems—are going online, just like our computers did. But once we've successfully connected our devices to the internet, do we have any hope of keeping them, and ourselves, safe from the dangers that lurk beneath the digital waters? Veteran cybersecurity professional Mikko Hypponen delivers an eye-opening exploration of the best—and worst—things the internet has given us. From instant connectivity between any two points on the globe to organized ransomware gangs, the net truly has been a mixed blessing.
-
-
One of the best books on this topic
- By hamilton on 02-25-24
By: Mikko Hypponen
-
Mastering ChatGPT for Beginners
- How to Harness the Power of AI Language Models for Your Personal and Professional Growth
- By: Shane Corbitt
- Narrated by: Monica Dellawere
- Length: 3 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Ignite your untapped potential with ChatGPT and revolutionize your personal and professional life using this comprehensive, step-by-step guide to AI mastery! With up to 40% of daily work activities capable of being automated, there's never been a better time to dive into the world of AI. In this guide, you'll uncover everything you need to know about ChatGPT and how to use it to streamline your workflow and enhance your productivity. You'll gain practical insights into how to make ChatGPT work for you.
-
-
The worst audiobook and all useless and repetitious
- By Tai on 09-17-24
By: Shane Corbitt
-
The Pragmatic Programmer: 20th Anniversary Edition, 2nd Edition
- Your Journey to Mastery
- By: David Thomas, Andrew Hunt
- Narrated by: Anna Katarina
- Length: 9 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dave Thomas and Andy Hunt wrote the first edition of this influential book in 1999 to help their clients create better software and rediscover the joy of coding. These lessons have helped a generation of programmers examine the very essence of software development. Now, 20 years later, this new edition re-examines what it means to be a modern programmer. Topics range from personal responsibility and career development to architectural techniques for keeping your code flexible and easy to adapt and reuse.
-
-
An excellent and entertaining technical book
- By Amazon Customer on 01-21-20
By: David Thomas, and others
-
The Phoenix Project
- A Novel about IT, DevOps, and Helping Your Business Win 5th Anniversary Edition
- By: Gene Kim, Kevin Behr, George Spafford
- Narrated by: Chris Ruen
- Length: 14 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in 90 days, or else Bill’s entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of the Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined.
-
-
Theory and Practice merged
- By Peter on 11-23-15
By: Gene Kim, and others
-
The Complete Software Developer's Career Guide
- How to Learn Programming Languages Quickly, Ace Your Programming Interview, and Land Your Software Developer Dream Job
- By: John Sonmez
- Narrated by: John Sonmez
- Length: 20 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Technical knowledge alone isn't enough - increase your software development income by leveling up your soft skills Early in his software developer career, John Sonmez discovered that technical knowledge alone isn't enough to break through to the next income level - developers need "soft skills" like the ability to learn new technologies just in time, communicate clearly with management and consulting clients, negotiate a fair hourly rate, and unite teammates and coworkers in working toward a common goal.
-
-
The Complete Bro-grammer's Career Guide
- By Leels on 09-18-19
By: John Sonmez
-
The Unicorn Project
- A Novel About Developers, Digital Disruption, and Thriving in the Age of Data
- By: Gene Kim
- Narrated by: Frankie Corzo
- Length: 12 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Unicorn Project, we follow Maxine, a senior lead developer and architect, as she is exiled to the Phoenix Project, to the horror of her friends and colleagues, as punishment for contributing to a payroll outage. She tries to survive in what feels like a heartless and uncaring bureaucracy and to work within a system where no one can get anything done without endless committees, paperwork, and approvals. One day, she is approached by a ragtag bunch of misfits who say they want to overthrow the existing order, to liberate developers, to bring joy back to technology work.
-
-
This is no Phoenix Project
- By SaintHax on 01-10-20
By: Gene Kim
-
No Degree, No Problem
- By: Josh Kemp
- Narrated by: Adam Syron
- Length: 1 hr and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
Your roadmap to get hired as a software developer in 8 months.
-
-
Skip the audiobook buy the ebook
- By S Rhoades on 10-29-15
By: Josh Kemp
-
Project Zero Trust
- A Story About a Strategy for Aligning Security and the Business
- By: George Finney, John Kindervag - foreword
- Narrated by: Daniel Thomas May
- Length: 7 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Project Zero Trust: A Story About a Strategy for Aligning Security and the Business, George Finney, chief security officer at Southern Methodist University, delivers an insightful and practical discussion of Zero Trust implementation. Presented in the form of a fictional narrative involving a breach at a company, the book tracks the actions of the company's new IT security director. Listeners will learn John Kindervag's 5-Step methodology for implementing Zero Trust, the four Zero Trust design principles, and how to limit the impact of a breach.
-
-
This one will be a classic
- By Jordan on 10-16-22
By: George Finney, and others
-
A World Without Email
- Reimagining Work in an Age of Communication Overload
- By: Cal Newport
- Narrated by: Kevin R. Free
- Length: 9 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
Modern knowledge workers communicate constantly. Their days are defined by a relentless barrage of incoming messages and back-and-forth digital conversations - a state of constant, anxious chatter in which nobody can disconnect, and so nobody has the cognitive bandwidth to perform substantive work. There was a time when tools like email felt cutting edge, but a thorough review of current evidence reveals that the "hyperactive hive mind" workflow they helped create has become a productivity disaster, reducing profitability and perhaps even slowing overall economic growth.
-
-
Waste of time
- By Tarek Kamil on 04-20-21
By: Cal Newport
-
Remote
- Office Not Required
- By: Jason Fried, David Heinemeier Hansson
- Narrated by: Rebecca Lowman
- Length: 3 hrs and 22 mins
- Unabridged
-
Overall
-
Performance
-
Story
Does working from home—or anywhere else but the office—make sense? In Remote, Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument. While providing a complete overview of remote work’s challenges, Jason and David persuasively argue that, often, the advantages of working “off-site” far outweigh the drawbacks.
-
-
Not useful if you're already working remotely.
- By Iulian Vlad on 08-09-17
By: Jason Fried, and others
-
Virtual Selling
- A Quick-Start Guide to Leveraging Video Based Technology to Engage Remote Buyers and Close Deals Fast
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles.
-
-
Basically a sales letter pretending to be a book
- By Kyle on 10-13-20
By: Jeb Blount
-
Where Wizards Stay Up Late
- The Origins of the Internet
- By: Katie Hafner, Matthew Lyon
- Narrated by: Mark Douglas Nelson
- Length: 10 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Twenty-five years ago, it didn't exist. Today, 20 million people worldwide are surfing the Net. Where Wizards Stay Up Late is the exciting story of the pioneers responsible for creating the most talked about, most influential, and most far-reaching communications breakthrough since the invention of the telephone. In the 1960s, when computers where regarded as mere giant calculators, J.C.R. Licklider at MIT saw them as the ultimate communications devices.
-
-
Absolutely fascinating and we'll researched
- By Elsa Braun on 10-01-16
By: Katie Hafner, and others
-
Computer Programming
- Fundamentals for Absolute Beginners
- By: Alexander Bell
- Narrated by: Kevin Hung-Liang
- Length: 1 hr and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
For a beginner, programming can seem like something scary or hard to do. With all the technical terms and concepts out there, as well as the numerous programming languages available at your disposal, it is so important - now more than ever before - to build a strong foundation. When you understand the fundamentals of programming, learning any programming language is a piece of cake. In addition, programming is not just all about coding; it is also about knowing how to plan your work, how to set deadlines, how to communicate with team members, how to use existing components, etc.
-
-
Is "NOT" a computer learning book...!!!
- By K.C. Colón on 01-15-20
By: Alexander Bell
-
The Art of Leadership
- Small Things, Done Well
- By: Michael Lopp
- Narrated by: Joe Scalora
- Length: 5 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
Using stories from his time at Netscape, Apple, and Slack, Michael Lopp presents a series of small but compelling practices to help you build leadership skills. You’ll learn how to create teams that are highly productive, highly respected, and highly trusted. The essays in this book examine the practical skills Lopp learned from exceptional leaders - as a manager at Netscape, a senior manager and director at Apple, and an executive at Slack. You’ll learn how to apply these lessons to your own experience.
-
-
highly valuable
- By John Rice on 08-14-24
By: Michael Lopp
Related to this topic
-
Where Wizards Stay Up Late
- The Origins of the Internet
- By: Katie Hafner, Matthew Lyon
- Narrated by: Mark Douglas Nelson
- Length: 10 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Twenty-five years ago, it didn't exist. Today, 20 million people worldwide are surfing the Net. Where Wizards Stay Up Late is the exciting story of the pioneers responsible for creating the most talked about, most influential, and most far-reaching communications breakthrough since the invention of the telephone. In the 1960s, when computers where regarded as mere giant calculators, J.C.R. Licklider at MIT saw them as the ultimate communications devices.
-
-
Absolutely fascinating and we'll researched
- By Elsa Braun on 10-01-16
By: Katie Hafner, and others
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
Ghost in the Wires
- My Adventures as the World’s Most Wanted Hacker
- By: Kevin Mitnick, William L. Simon
- Narrated by: Ray Porter
- Length: 13 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
Kevin Mitnick was the most elusive computer break-in artist in history. He accessed computers and networks at the world’s biggest companies—and however fast the authorities were, Mitnick was faster, sprinting through phone switches, computer systems, and cellular networks. He spent years skipping through cyberspace, always three steps ahead and labeled unstoppable.
-
-
For a smart guy, Mitnick was an idiot
- By Joshua on 09-17-14
By: Kevin Mitnick, and others
-
Cyber Wars
- Hacks That Shocked the Business World
- By: Charles Arthur
- Narrated by: Joe Jameson
- Length: 7 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Cyber Wars gives you the dramatic inside stories of some of the world's biggest cyber attacks. These are the game-changing hacks that make organisations around the world tremble and leaders stop and consider just how safe they really are. Charles Arthur provides a gripping account of why each hack happened, what techniques were used, what the consequences were and how they could have been prevented. Cyber attacks are some of the most frightening threats currently facing business leaders, and this book provides a deep insight into understanding how they work.
-
-
For the security professional and average joe
- By Quella on 01-11-19
By: Charles Arthur
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Technically Wrong
- Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech
- By: Sara Wachter-Boettcher
- Narrated by: Andrea Emmes
- Length: 5 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Buying groceries, tracking our health, finding a date: whatever we want to do, odds are that we can now do it online. But few of us ask how all these digital products are designed, or why. It's time we change that. Many of the services we rely on are full of oversights, biases, and downright ethical nightmares. Chatbots that harass women. Signup forms that fail anyone who's not straight. Social media sites that send peppy messages about dead relatives. Algorithms that put more black people behind bars.
-
-
Pretty good but not complete
- By Casey on 10-29-17
-
Where Wizards Stay Up Late
- The Origins of the Internet
- By: Katie Hafner, Matthew Lyon
- Narrated by: Mark Douglas Nelson
- Length: 10 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Twenty-five years ago, it didn't exist. Today, 20 million people worldwide are surfing the Net. Where Wizards Stay Up Late is the exciting story of the pioneers responsible for creating the most talked about, most influential, and most far-reaching communications breakthrough since the invention of the telephone. In the 1960s, when computers where regarded as mere giant calculators, J.C.R. Licklider at MIT saw them as the ultimate communications devices.
-
-
Absolutely fascinating and we'll researched
- By Elsa Braun on 10-01-16
By: Katie Hafner, and others
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
Ghost in the Wires
- My Adventures as the World’s Most Wanted Hacker
- By: Kevin Mitnick, William L. Simon
- Narrated by: Ray Porter
- Length: 13 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
Kevin Mitnick was the most elusive computer break-in artist in history. He accessed computers and networks at the world’s biggest companies—and however fast the authorities were, Mitnick was faster, sprinting through phone switches, computer systems, and cellular networks. He spent years skipping through cyberspace, always three steps ahead and labeled unstoppable.
-
-
For a smart guy, Mitnick was an idiot
- By Joshua on 09-17-14
By: Kevin Mitnick, and others
-
Cyber Wars
- Hacks That Shocked the Business World
- By: Charles Arthur
- Narrated by: Joe Jameson
- Length: 7 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Cyber Wars gives you the dramatic inside stories of some of the world's biggest cyber attacks. These are the game-changing hacks that make organisations around the world tremble and leaders stop and consider just how safe they really are. Charles Arthur provides a gripping account of why each hack happened, what techniques were used, what the consequences were and how they could have been prevented. Cyber attacks are some of the most frightening threats currently facing business leaders, and this book provides a deep insight into understanding how they work.
-
-
For the security professional and average joe
- By Quella on 01-11-19
By: Charles Arthur
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Technically Wrong
- Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech
- By: Sara Wachter-Boettcher
- Narrated by: Andrea Emmes
- Length: 5 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Buying groceries, tracking our health, finding a date: whatever we want to do, odds are that we can now do it online. But few of us ask how all these digital products are designed, or why. It's time we change that. Many of the services we rely on are full of oversights, biases, and downright ethical nightmares. Chatbots that harass women. Signup forms that fail anyone who's not straight. Social media sites that send peppy messages about dead relatives. Algorithms that put more black people behind bars.
-
-
Pretty good but not complete
- By Casey on 10-29-17
What listeners say about Blue Team Diaries: Mixed Up
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Trevor
- 02-28-23
It’s tough to make responding to an incident sound cool, but this one does it well
The story was great, the narration was great, overall a good listen. I’m very excited for more of these in the future
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!