Technology Services

A social media expert with global experience with many of the world's biggest brands - including Nike, Toyota, and Motorola - Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies all needs.

With its structured approach and in-depth exploration, this book aims to equip readers with the knowledge and tools necessary to navigate the complexities of data governance in financial services, ensuring not only regulatory compliance but also operational excellence and strategic advantage.

In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.

A Comprehensive Guide to Amazon Web Services is designed to help developers and businesses understand and leverage Amazon Web Services (AWS) to build scalable, secure, and cost-effective applications. This guide covers all aspects of AWS, from setting up an account to managing multiple accounts with AWS Organizations, automating workflows with AWS Step Functions, and using AWS SDKs and APIs for application development. This guide begins with an introduction to AWS, providing an overview of the products and services available and the benefits of using AWS. It then delves into setting up an ...

Exceeding Expectations: Mastering Customer Experience (CX) in the Modern Marketplace In today's competitive business environment, simply satisfying your customers isn't enough. "Exceeding Expectations: Mastering Customer Experience in the Modern Marketplace" offers a transformative approach to customer experience (CX), guiding businesses through the process of not just meeting but surpassing customer expectations. This comprehensive guide dives deep into the art and science of CX, offering practical insights, strategic advice, and the latest innovations that are reshaping how businesses ...

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

Introducing "The Beginner's Guide to Starting Your Own Chimney Sweeping Business" - the definitive manual that will transform your entrepreneurial dreams into a successful and eco-friendly reality! Have you ever considered starting your own niche business that combines vintage charm with modern appeal? Look no further – this comprehensive guide will walk you through the exciting process of establishing an eco-friendly chimney sweeping business step-by-step. With 39 informative chapters, this guide will not only teach you about the ins and outs of the chimney sweeping industry but also ...

The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers. This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience.

Electricity is essentially the lifeblood of the modern, technological society that we enjoy, for without it, the devices and machinery that enable our economy would not be able to function. The US grid is aging, and one of the tools for modernizing the system is the incorporation of computerized systems that allow for the rapid monitoring and control of the equipment used in the grid. Connecting these systems to the internet has increased the ability to remotely control aspects of the grid, but this has come with increasing concern for the grid’s cybersecurity.

Explore the future of technology in "From Data to Dialogue." This groundbreaking new eBook takes you on a deep dive into the fast-developing world of Conversational Artificial Intelligence. As technology progresses at a breakneck pace, it's time to get familiar with its newfound capabilities. "From Data to Dialogue" sets out to unfold the robust power of Conversational AI, tracing its path right from its inception to its progressive evolution. Understand the nuts and bolts of machine learning, and the crucial role it plays in stimulating AI conversations. The eBook elucidates natural ...

By following this comprehensive guide, readers will embark on a journey to gain a deep understanding of cloud computing concepts, enabling them to navigate the complex landscape of cloud services with confidence. The guide covers a wide range of topics, providing valuable insights and practical strategies to optimize the use of cloud offerings. The first chapter introduces readers to the fundamental concepts of cloud computing, explaining the underlying principles and models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). It lays ...

Avec les deepfakes, la culture du faux s'immisce partout, ils sont de véritables armes de désinformation. Comment s'en protéger dans un quotidien où nous sommes en permanence confrontés aux images ?

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.

Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies the need for both profit and a healthy, sustainable planet.

As a parent of a child on the autism spectrum, I have experienced firsthand the joys, challenges, and triumphs that come with navigating this unique journey. When our daughter was first diagnosed, my wife and I were overwhelmed by the barrage of information and opinions. We wanted to do everything right for her, to give her every opportunity to thrive. But the mainstream narrative around autism was disheartening, focusing on limitations and deficits. Our bright, curious, and loving child was reduced to a set of behaviors to be modified. However, as we watched our daughter grow, we saw ...

Avez-vous remarqué que l’intelligence artificielle est le sujet de l’heure? Pourtant, depuis plus d’une décennie, cette réalité a changé radicalement nos vies, bien dissimulée dans notre nouvelle réalité virtuellement numérique. Après avoir partagé sa vision de la « Présence » avec un 1er livre dans le contexte des affaires et du marketing afin d'améliorer les relations clients et employés dans la réalité numérique, ce 2e livre exprime la même volonté de préserver la qualité relationnelle entre nous.

Since the public release of Open AI’s ChatGPT, Google’s Bard, and other similar systems, some Members of Congress have expressed interest in the risks associated with “generative artificial intelligence (AI).” Although exact definitions vary, generative AI is a type of AI that can generate new content—such as text, images, and videos—through learning patterns from pre-existing data.