Professional English

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

An illuminating guide to the scientific and technological achievements of the Middle Ages through the life of a crusading astronomer-monk.

With characteristic lucidity and style, Steiner makes Heidegger's immensely difficult body of work accessible to the general reader. In a new introduction, Steiner addresses language and philosophy and the rise of Nazism. "It would be hard to imagine a better introduction to the work of philosopher Martin Heidegger." (George Kateb, The New Republic)

The Nazis discovered it. The Allies won the war with it. It conquered diseases, changed laws, and single-handedly launched the era of antibiotics. This incredible discovery was sulfa, the first antibiotic medication. In The Demon Under the Microscope, Thomas Hager chronicles the dramatic history of the drug that shaped modern medicine.

Make your move into, or improve your position in, the powerful world of professional speaking. If you think you have what it takes to speak professionally, or you've already been doing so with insufficient reward, now is the time to make your move. Weiss has packed the guide with tips, resources, helpful examples, and checklists that make it easy for you to keep a record of your progress. Whether you're a trainer, workshop leader, or consultant, Million Dollar Speaking has what you need to get on the paid public-speaking circuit in no time.

A rags-to-$9-billion-riches story. A crash course in Burger King history and fast food in America, The Burger King is McLamore's candid and conversational memoir. Written before his death in 1996, he talks of his life, the birth of the Whopper, and the rise of Burger King. McLamore's account of Burger King offers an instructive and inspiring tale to young entrepreneurs. Here's a story of entrepreneurship development from one of the top entrepreneurs of fast food chains.

Everything All at Once is an exciting, inspiring call to unleash the power of the nerd mindset that exists within us all. Nye believes we'll never be able to tackle our society's biggest, most complex problems if we don't even know how to solve the small ones. Step by step, he shows his listeners the key tools behind his everything-all-at-once approach: radical curiosity, a deep desire for a better future, and a willingness to take the actions needed to make it a reality.

In this dramatic portrait of legendary and, until now, secretive financier Carl Icahn, best-selling business writer Mark Stevens takes us behind the scenes of some of the biggest deals in U.S. corporate history. A fascinating tale with a cast of characters that includes Michael Milken, Ivan Boesky, T. Boone Pickens, Dennis Levine, and most of the other key players of the '70s and '80s takeover era, King Icahn is the first biography of the business buccaneer who changed the course of corporate America.

In 1945, the Allied nations agreed on a judicial process, rather than summary execution, to determine the fate of the Nazis following the end of World War II. Held in Nuremberg, the ceremonial birthplace of the Nazi Party, the British, American, French, and Soviet leaders contributed both judges and prosecutors to the series of trials that would prosecute some of the most prominent politicians, military leaders, and businessmen in Nazi Germany.

Frances Glessner Lee, born a socialite to a wealthy and influential Chicago family in the 1870s, was never meant to have a career, let alone one steeped in death and depravity. Yet she developed a fascination with the investigation of violent crimes and made it her life's work. Best known for creating the Nutshell Studies of Unexplained Death, a series of dollhouses that appear charming - until you notice the macabre little details: an overturned chair, or a blood-spattered comforter.

(ISC)2 Certified Information Systems Security Professional (CISSP) Official Study Guide, 9th Edition has been completely updated based on the latest 2021 CISSP Exam Outline. This bestselling Sybex study guide covers 100% of the exam objectives. You'll prepare for the exam smarter and faster with Sybex thanks to expert content, knowledge from our real-world experience, advice on mastering this adaptive exam, access to the Sybex online interactive learning environment, and much more. Reinforce what you've learned with key topic exam essentials and chapter review questions.

Pass the ISA Certified Arborist Exam with Confidence Using This Comprehensive Study Guide! Are you preparing for the ISA Certified Arborist Exam but feeling overwhelmed by the vast amount of material to cover? Do you need a structured and practical approach to mastering tree biology, risk assessment, and safety procedures? Look no further—this all-in-one guide provides the expert insights, real-world applications, and hands-on practice you need to pass your exam on the first attempt. Designed for busy professionals, this guide breaks down complex arboriculture concepts into clear, easy-to...

There is a prevalent belief that feng shui is something that only rich people can practice, a belief that is promoted by many "experts". In fact, anybody can practice feng shui if they understand its basic principles. You don't need to buy expensive cures or other special equipment to practice feng shui in your home. In Feng Shui for Wellness and Wealth you'll learn The simple rules of feng shui, which can be applied inexpensively, even if you live in a small apartment; feng shui tricks for your office; and more.

Business is just like any sector or topic, with its own language, customs, codes, and terminologies. Different aspects of business can have their own distinctive terminology, which can also overlap. For instance, words and phrases from the realm of sales can also apply to management or finance under a variety of circumstances. In Word Power for Business, Dan presents 500 words and short expressions from a variety of different business categories.

The author tells the story as told to him of Anne Hobbs, a woman who went to Alaska in the 1920s to teach, but who had trouble due to her kindness to the Indians there.

Over twenty years ago at a company convention, Eric Worre had an "aha" moment that changed his life forever. At that event he made the decision to Go Pro and become a Network Marketing expert. Since that time, he has focused on developing the skills to do just that. In doing so, Eric has touched and been touched by hundreds of thousands of people around the world. Now he shares his wisdom in a guide that will ignite your passion for this profession and help you make the decision to Go Pro and create the life of your dreams.

Few entrepreneurs can claim to have radically changed the way we live, and Ray Kroc is one of them. His revolutions in food-service automation, franchising, shared national training, and advertising have earned him a place beside the men and women who have founded not only businesses, but entire empires. But even more interesting than Ray Kroc the business man is Ray Kroc the man. Not your typical self-made tycoon, Kroc was 52 years old when he opened his first franchise.

Built from Scratch is the story of how two incredibly determined and creative people - and their associates - built a business from nothing to 761 stores and $30 billion in sales in a mere 20 years. Built from Scratch tells many colorful stories associated with The Home Depot's founding and meteoric rise; shows that a company can be a tough, growth-oriented competitor, and still maintain a high sense of responsibility to the community; and provides great lessons useful to people in any business, from start-ups to the Fortune 500.

The Google Cloud Professional Cloud Architect - All in One Guide will help you distinguish yourself as an industry expert quickly. The book will help you: • Laser sharpen your skills and gain new insight into Google Cloud Architect Certification objectives • Fully prepare for this exciting exam using expert content and 100 practice exam questions with explanations. • Benefit from additional resources with additional FREE online practice questions for book purchasers. This book is essential reading for anyone who would like to learn Google Cloud and pass the industry leading ...

In his award-winning debut essay collection, What Cannot Be Undone, Walter M. Robinson shares surprising stories of illness and medicine that do not sacrifice hard truth for easy dramatics. These true stories are filled with details of difficult days and nights in the world of high-tech medical care, and they show the ongoing struggle in making critical decisions with no good answer. This collection presents the raw moments where his expertise in medical ethics and pediatrics are put to the test.