Organizational Change

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

Everyone has something they want to change. Marketers want to change their customers' minds and leaders want to change organizations. Start-ups want to change industries and nonprofits want to change the world. But change is hard. Often, we persuade and pressure and push, but nothing moves. Could there be a better way? This book takes a different approach. Successful change agents know it's not about pushing harder, or providing more information, it's about being a catalyst.

Storytelling is humanity's oldest way of connecting to others. But for businesses and managers, it can also be a powerful tool to help organizations grow and thrive.

Merchants of Doubt has been praised—and attacked—around the world, for reasons easy to understand. This book tells, with “brutal clarity” (Huffington Post), the disquieting story of how a loose-knit group of high-level scientists and scientific advisers, with deep connections in politics and industry, ran effective campaigns to mislead the public and deny well-established scientific knowledge over four decades.

Once, the job of leaders was to identify problems and fix them, while leaving nonproblems alone. Today, the notion that the new way is always better than the old way—and that if you aren’t disrupting everything, you are losing—has come to constitute a new orthodoxy of business thinking. Whether it’s a merger or re-org or a new office layout, change has become the ultimate easy button for leaders, who pursue it with abandon, unleashing a torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease.

Every leader and team can use Building Strategic Organizations to deepen their understanding of essential strategy topics. You can also use these five tools to quickly develop a robust strategic plan that aligns your on-the-ground work with your strategy, priorities, and vision. Build the strategic capacity and employee engagement of your entire workforce by making sure they know why they come to work, what is most important, and what progress is being made.

Doesn’t it seem that the more we seek happiness, the more elusive it becomes? There is an easy fix: fun is an action you can take here and now, practically anywhere, anytime. Through research and science, we know fun is enormously beneficial to our physical and psychological well-being, yet fun’s absence from our modern lives is striking. Whether you’re a frustrated high-achiever trying to find a better work-life balance or someone who is seeking relief from life’s overwhelming challenges, it is time you gain access to the best medicine available.

We experience change in four phases. The first is panic. Then we adapt. Then we find a new normal. And then, finally, we reach the phase we could not have imagined in the beginning, the moment when we realize that we wouldn’t go back. Build for Tomorrow is designed to accelerate that process—to help you lessen your panic, adapt faster, define the new normal, and thrive going forward. And it arrives as we all, in some way, have felt a shift in our lives.

The Fieldbook is an intensely pragmatic guide. It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood of every endeavor, and where the tough questions are fearlessly asked. The stories here show that companies, businesses, schools, agencies, and even communities can undo their “learning issues” and achieve superior performance. If ever a work gave meaning to the phrase hands-on, this is it.

The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge.

From Seth Godin, one of the world's most influential business thinkers and bestselling author of This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world. This is Strategy is a modern classic that offers perspectives you'll find yourself returning to again and again. Rather than providing step-by-step formulas, Godin offers something more valuable: a new way of seeing and thinking about the challenges you face.

Unlock the transformative potential of nonviolent activism and become a catalyst for positive social change with this comprehensive training manual. Rooted in the principles and legacy of Dr. Martin Luther King Jr., this guide empowers individuals to embrace the powerful philosophy of Kingian Nonviolence and create a more just and compassionate world. Prepare for action by understanding the importance of education, research, and strategic planning in driving effective nonviolent campaigns. Gain insights into successful coalition building and advocacy efforts while embracing the values of ...

7X Best-Selling & Award-Winning Author and Podcaster; Leadership, HR, Innovation, Future of Work, & Culture Global Thought Leader; Chair/Professor of Organizational Leadership; Change/OD/HR/Social Impact Consultant; Ranked in the top 20 of global researchers in the following topic areas - "Future of Work," "Global Leadership," "Organizational Development, "Public Service Motivation," and "Social Impact" (Google Scholar); ScholarGPS has ranked him the #18 scholar in the world for job satisfaction research. In a world of increasing uncertainty and constant change, the ability to empower ...

Unlock the transformative power of collaborative coaching and ignite a ripple effect of positive change in your life, your team, and your organization. In this groundbreaking book, a renowned expert unveils the secrets to fostering a truly collaborative approach to coaching. Drawing on years of experience, the author guides you beyond traditional methods, offering a dynamic framework for cultivating: Enhanced Self-Awareness: Gain a deeper understanding of your strengths, values, and beliefs, laying the foundation for personal growth and authentic relationships. Improved Communication: ...

We have a choice. We can either be reactive and struggle to adjust to transformational events on the fly, or we can be proactive and control the narrative—reinventing work to align with the evolving environment. Futurist Rishad Tobaccowala has had a highly successful career because he has anticipated and capitalized on emerging trends. In Rethinking Work, Rishad outlines the reasons why being proactive in this era of unprecedented change is the only way organizations will survive and thrive.

Discover the key to successful organizational change with "You!—Make Organizational Change Successful" by Tim Moon. Directing change in a workplace can feel scary, but this book breaks it down into simple, actionable steps for everyone, from entry-level employees to top management. Through real-world examples and practical strategies, Moon empowers listeners to understand their role in driving and sustaining change within their organizations.

Looking to become a top change manager? Look no further than "Mastering the 14 Qualities: How to Become a Top Change Manager." Written by an experienced and expert change manager, this book is a comprehensive guide that covers everything you need to know to succeed in the field of change management. The book includes a detailed explanation of the ✓14 qualities that every top change manager should possess, as well as ✓a step-by-step guide for the change process. You will also learn about ✓major change management models and all major and important ✓tools and techniques used in the ...

Today's ways of working are not working - even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem.

ATTENTION STUDENTS: If you need to write a paper on essential skills of I/O psychologists, then this is the perfect reference. It's simple, easy to understand, and right to the point. This book designates and describes 12 essential skills of I/O psychologists. These skills include understanding, teaching, time management, social awareness, leadership, counseling, initiative, numeracy, research, problem-solving, critical thinking, and persuasion. Each skill is summarized by a paragraph containing the key point, and the book is written for easy understanding at all reader levels. If you are ...

“An outstanding framework and powerful tools. A huge impact!" President, Kellogg’s The fast-moving, furiously-changing world of exponential digital technologies, seismic social changes, and global existential risks is demanding that every organization innovates with agility whilst still maintaining efficient management and predictable returns. Those that cannot unleash the potential of their people to transform products and processes as times change quickly become obsolete. This is why one S&P company is being replaced every two weeks; and why 50%-75% of the Fortune 500 are predicted to...