New Career

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

We’re asking the wrong question. “What do you want to be when you grow up?” is no longer serving our students. This question perpetuates the myth that all students need to pick one job title—for life. The world has changed. The information age has created thousands of career possibilities. Artificial intelligence is causing major disruptions in almost every industry, and will bring about seismic shifts in the way we work. To prepare students for this new reality, we need a different approach.

During his twenty years as a GP, Dr. Rangan Chatterjee, author of the international bestseller Feel Better in 5, has seen first-hand that motivation isn't always enough for us to maintain a healthy lifestyle. It's only when we learn how to support our own mental wellbeing and cultivate core happiness that these choices become easy. In Happy Mind, Happy Life, Dr. Chatterjee shares cutting-edge insights into the science of happiness and reveals ten simple ways to put you back in control of your health.

You'll never see leadership the same way again after reading this book. These 15 commitments are a distillation of decades of work with CEOs and other leaders. They are radical or provocative for many. They have been game changers for us and for our clients. We trust they will be for you too. Our experience is that unconscious leadership is not sustainable. It won't work for you, your team, or your organization in the long term.

Clash of the Generations explores a new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze: Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations - each with their own ideas of work ethic, work/life balance, long-term career goals, and much more.

Rand Fishkin, the founder and former CEO of Moz, reveals how traditional Silicon Valley "wisdom" leads far too many startups astray, with the transparency and humor that his hundreds of thousands of blog readers have come to love. Everyone knows how a startup story is supposed to go: A young, brilliant entrepreneur has a cool idea, drops out of college, defies the doubters, overcomes all odds, makes billions, and becomes the envy of the technology world. This is not that story. It's not that things went badly for Rand Fishkin; they just weren't quite so Zuckerberg-esque.

Using the greatest material from his popular Blog Maverick, Cuban has collected and updated his postings on business and life to provide a catalog of insider knowledge on what it takes to become a thriving entrepreneur. He tells his own rags-to-riches story of how he went from selling powdered milk and sleeping on friends' couches to owning his own company and becoming a multibillion-dollar success story.

Best-selling brand expert Marty Neumeier shows you how to make the leap from a company-driven past to the consumer-driven future. You’ll learn how to flip your brand from offering products to offering meaning, from value protection to value creation, from cost-based pricing to relationship pricing, from market segments to brand tribes, and from customer satisfaction to customer empowerment.

The First-Time Leader provides basic frameworks, processes, and tools to help first-time leaders and their teams deliver better results faster. Leading is about inspiring and enabling others to do their absolute best, together, to realize a meaningful and rewarding shared purpose.

Master Your Next Move answers a distinct need, focusing on the most common types of transitions leaders face and the unique challenges posed by each. Based on years of research, and now with a new introduction, this indispensable book explores eight crucial transitions virtually everyone encounters during their career, including promotion, leading former peers, onboarding into a new company, making an international move, and turning around a business in crisis.

Whether it's teaching you how to have stronger relationships and find purpose, meaning and success at work, or giving you the tools and tips needed to build community, be creative and achieve personal growth, New Methods for Women is the ultimate guide to living a more purposeful and empowered life. Drawing on her vast experiences as an entrepreneur, business-owner, tech and beauty visionary, Sharmadean Reid MBE reveals the secret formula for lifting up yourself and the women around you, based on her own successes.

In A New Kind of Diversity, best-selling author Tim Elmore brings his decades of research and leadership experience to bear on what might be the biggest, most dramatic, and most disruptive shift the American workforce has ever seen: the vast diversity of several generations living—and working—together.

Feel like AI is leaving you behind? The ChatGPT Bible is here to help. This comprehensive four-book collection shows how to leverage ChatGPT for productivity, income, and personal growth.

Never fall in love with your boss… I’ve worked for Leon for two years now. Which means I’ve been in love with Leon for about, oh, 730 days, give or take. He’s tall, gorgeous, hardworking, and strict. Most of the staff at Noah’s Ark are scared of him. But I can handle the Lion King, as I like to call him. I’m his PA. I book his dental appointments, pick up his dry cleaning, keep his diary, walk his dogs, and organize his accounts. I know him as well as a wife would, although unfortunately without the added benefits that role would bring. I’d tell him how I feel, but he’s made...

From Idea to Profit in 90 Days is your step-by-step guide to launching and scaling a successful business in just three months. Written by seasoned entrepreneurs and packed with real-world strategies, this audiobook eliminates the guesswork from business building.

Holacracy distributes authority and decision-making throughout an organization and defines people not by hierarchy and titles but by roles. Holacracy creates organizations that are fast and agile and that succeed by pursuing their purpose, free from the tyranny of top-down planning that's instantly out of date. This isn't anarchy - it's quite the opposite.

Whether you work at a start-up, tech giant, or Fortune 500 company, we all encounter the same problems that arise every day in our quest for results: stubborn obstacles that are difficult to break through, lofty goals and objectives we are accountable to achieve, new and challenging tasks that we’ve never done before. How, exactly, do we tap into this reserve of expertise that already exists in the teams and organizations we work in every day? The team at the coaching and leadership training company Zero to Ten proposes the way: Self-Directed Performance Coaching.

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small.

No business concept was more important to America's economic revival in the 1990s than reengineering, introduced to the world in Michael Hammer and James Champy's Reengineering the Corporation. Already a classic, this international best seller describes how the radical redesign of a company's processes, organization, and culture can achieve a quantum leap in performance.

You’re at the end of a long journey that has brought you from a fledgling medical student with nothing but dreams and desire, through one of the most arduous courses of study known to mankind, to a place of relief, and . . . well, fear. As you begin this new chapter in your life, you will soon discover that your studies have made you book-smart. But sadly, you haven’t been exposed to the real world or the business side of medicine . . . until now.