Business Practice

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends. Backed by plenty of on-the-ground research and real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more.

Mejore sua resultados de negocio en medio de tantos servicios pobremente controlados, relativos e imprevisibles. Participando en otros entrenamientos, auditorías y eventos, volví a considerar que algunos de mis planteamientos peculiares siempre podían ser vistos como un gran sinsentido o como una experiencia sólida y sus muchas cicatrices... quedando siempre al gusto o la crítica del público.

All types of organizations, for profit, not-for-profit, lawful, and unlawful, must be relentless in highly competitive, and constantly evolving environments. Every day iconic brands like Sears, Kodak, and Blockbuster vanish. Managers in lawful companies face disruptive technologies, groundbreaking new products, and competition from new entrants. Every organization must manage its way through a rapidly shifting world, or else fail. Yet some organized crime syndicates last decades despite massive law enforcement efforts and rival gangs directed at their daily demise. The American Mafia, which...

With very different and highly innovative business models, Dr. Peter Boulden and Dr. Craig Spodak are redefining the dental industry standard of care and the patient + dentist experience. On their podcast, Bulletproof Dental Practice, they provide insight on what it takes to be competitive in the age of Uber, Amazon, and corporate dentistry. Peter and Craig will help you build and realize your vision for a kick-ass practice that s not only successful, but also fulfilling.

Operating an ALF can be rewarding. The services you provide for people aged 62+ and their families help people live their best lives. You also contribute to the community and society at large by maintaining the health and well-being of a contributing member.

Is it possible to be grateful in challenging times? Our wellbeing depends on it, but how do we achieve it? In Wake Up Grateful, Kristi Nelson, executive director of A Network for Grateful Living, unlocks the path to recognizing abundance in every moment, no matter the moment. With questions for reflection, daily exercises, and perspective prompts, Nelson introduces listeners to the benefits of a daily gratitude practice.

When faced with complex challenges or uncertain outcomes, many leaders believe that if they are smart enough, work hard enough, or turn to the best management tools, they will be able to find the right answer, predict and plan for the future, and break down tasks to produce controllable results. But what are leaders to do when this isn't the case? Rather than offering one-size-fits-all tips and tricks drawn from the realm of business as usual, Simple Habits for Complex Times provides three integral practices that enable leaders to navigate the unknown.

An international bestseller, featuring the influential GROW model, this book is the founding text of the coaching profession. It explains why enabling people to bring the best out of themselves is the key to driving productivity, growth, and engagement. A meaningful coaching culture has the potential to transform the relationship between organizations and employees and to put both on the path to long-term success.

Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one. Drawing on the same pioneering research that formed the foundation of their classic best seller The Leadership Challenge, James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education - faculty, administration, library services, career counseling, auxiliary services, campus safety, and more.

About the Book: In today's highly competitive market, it is important for supermarkets to have effective marketing strategies in place to promote their products and stand out from their competitors. This book provides a comprehensive guide on the various marketing practices followed by leading supermarkets around the world, such as ASDA, Walmart, TESCO, Coles, Shawpno, and Sainsbury. The book covers topics such as product pricing, promotional strategies, customer segmentation, social media marketing, and much more. It also provides practical advice on how to reduce fixed and operating costs...

Eighty percent of the average person's inner mental chatter is negative. But everyone has the power to change theirs. Want to achieve your goals, be more content with yourself, and live your best life? Don't let negative thinking hold you back. Changing how you talk to yourself in your thoughts - with self-love, positive thinking, and constructive feedback - is the most effective way to change your approach to your exercise routine, diet, relationships, work, and life.

If all the practice consultants and marketing experts have such great ideas to share, why aren't they using them to run their own successful practices? Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine. Practicing financial advisor Matthew Jarvis uses these exact strategies to run his own wildly successful investment firm.

You are no doubt a busy professional with a lot of things going on! It can be challenging to find the time to study in preparation for the SHRM exam. However, the truth is that the SHRM test is a challenging test. It is normal to have some anxiety about taking this test. Thorough preparation cannot be overlooked. That is why the author Jeff Woodson, an HR professional, developed the SHRM-CP Study Guide! It contains hundreds of practice questions and reviews—all essential concepts found on the exam from all categories of the exam

Preeminent leadership scholar Linda Hill, along with former Pixar tech wizard Greg Brandeau, MIT researcher Emily Truelove, and Being the Boss coauthor Kent Lineback, found among leaders a widely shared, and mistaken, assumption: that a "good" leader in all other respects would also be an effective leader of innovation. The truth is, leading innovation takes a distinctive kind of leadership, one that unleashes and harnesses the "collective genius" of the people in the organization.

Your voice says a lot about you. Based on the tone and expression of your voice alone, your listeners may make up their minds about you before they even process the meaning of your words. And if what you say is at odds with how you say it, they can miss your message altogether. As important as our voices are, few of us know how to use them to their full potential. Full Voice offers a fun, tested method to harness the power of your voice to become a more effective and flexible communicator.

Introducing "Paint Your Way to Success" - the ultimate guide to launching and growing your own eco-friendly house painting business! With a focus on sustainability and excellence, this eBook provides a comprehensive roadmap for embracing the green revolution within the home improvement industry. Step by step, you'll learn how to build and operate a successful, environment-friendly painting business that sets you apart from the competition. Discover the secrets behind finding your unique market value, as you dive into the world of eco-friendly and sustainable painting solutions. "Paint Your ...

Being a family doctor isn’t easy. Why? Because you’re either an employed physician or a doctor trying to survive on your own. Both are making doctors quit their profession every day. You have heard about direct primary care as an option, but you have been bombarded with misleading advertising, confusing recommendations, and bad information from those who fear taking the leap.

A man finds himself on the top step of a stepladder; a woman removes the guard to her machine; a worker is not wearing her safety glasses in the plant. Why do these folks do these things? One tendency is to blame workers for safety errors and label their personal failings as the cause. Labeling does not solve the problems. These tendencies build dysfunctional management practices that create fear associated with your safety programs. I want to teach you a better way to analyze behaviors to understand why your employees were put in a position to take the risk in the first place.

If you truly want to start an esthetic injectable practice you need a blueprint - a proven plan that eliminates excuses and doubts. Honestly, what you really need is good advice from someone who’s done it before and succeeded. You’ll find that here. This straightforward and easy to implement guide delivers practical and affordable strategies to establish a thriving cosmetic injectable business within a medical or dental practice.

An international bestseller, featuring the influential GROW model, this book is the founding text of the coaching profession. It explains why enabling people to bring the best out of themselves is the key to driving productivity, growth, and engagement. A meaningful coaching culture has the potential to transform the relationship between organizations and employees and to put both on the path to long-term success.