Mostrando resultados por autor "Robert Bolton" en Todas las categorías

Corporate trainers are tasked with an awesome responsibility - helping individuals develop the skills they need to advance their careers and boost their organizations' bottom lines. It's a challenging job, but What Great Trainers Do is here to help - providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction.

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.

My Marian Year is about the daily life of a ten-year-old boy growing up in a Catholic working class family in suburban Auckland, New Zealand, in 1954. The story's interest lies in the way the narrator, John 'Johnny Boy' Little, gives us the petty details of his simple life, and of Catholic life, in the 'fifties, month-by-month, and how he - curious and sceptical - saw and related to his family, school, church, shops and the people of the Auckland neighbourhood he called home. That everyone and everything in his little life during this one year was so undistinguished, ordinary and typical of...

In a park in an antipodean city in the 1930s a teenaged boy starts work as an apprentice nurseryman. It's an idyllic world. Patient and unhurried, with a pace as predictable as the seasons. A miniature version of the pre-war colonial empire lying just beyond the park gates. But as secure as the park may seem it can't protect anyone, least of all Tommy, from the changing world outside. There's a war coming. An unwanted baby and heartbreaking changes at home. Through it all the park is a constant. A companion, a teacher, a home and a friend. With it he grows, learning wisdom and patience, as ...