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As a contractor, have you ever delegated something, assumed it was getting done… and then found out it wasn’t?

That happened to me this week—and it led to a powerful reminder about what real delegation and leadership look like.

In this episode of The Profit Builder Unscripted, I share a breakdown I had with my team that turned into a breakthrough in getting OUT of the weeds!

But I still need systems in place that give me feedback—without micromanaging.

Listen in as I share what shifted and how you can create more accountability in your team without being in the middle of everything.

Resources mentioned in this episode:

The Profit Bleed book

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Ever tried stepping back from the day-to-day, only to watch things start slipping through the cracks?

In this episode of The Profit Builder Unscripted, I talk about a question I hear from nearly every business owner at some point:
“How do I stay in control without being in the middle of everything?”

I’ll walk you through five steps that can help you delegate without losing traction, let go without losing control, and lead without micromanaging.

These are proven steps I use with my clients and in my own business.

You’ll hear:

• What needs to be clearly defined before handing anything off
• How position agreements build accountability and ownership
• Why regular check-ins, when done correctly, keep projects on track
• The power of simple, consistent feedback (it’s easier than you think!)
• And why trusting the process is key to long-term success

I’ll also share a real conversation I had with a client who was right in the middle of this transition.

If you’ve been struggling to step back while still driving results, this episode is for you.

Here's the link to the resource I mentioned in this episode to Build Your Dream Team.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Are you pouring time into project planning only to have homeowners walk away with your ideas for free? It’s time to start charging for pre-construction services!

In this episode, I sit down with veteran contractor David Davidson, who shares how one change helped him stop the profit bleed — and boosted his reputation at the same time. That was a surprising benefit he’d not expected!

David talks about the turning point that forced him to rethink how his company handled the front end of projects, and the surprising upside of asking clients to pay for pre-construction services.

If you’ve been feeling undervalued or stuck giving away your expertise, this conversation will show you a better way.

🎧 Plus: David has generously shared his pre-construction agreement templates (see the resources below)!

Resources mentioned in this episode:

David's pre-construction agreement templates

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

This episode is a follow-up to a story I shared recently about a broken agreement with someone I’ve known and trusted for years.

But what stood out most in the aftermath wasn’t just what they did—it was what I could have done differently.

In reflection, I realized that part of the problem was how the agreement was made in the first place.

It reminded me of something I’ve taught for years: expectations are not the same as agreements, and when we confuse the two, we set ourselves and others up for failure.

In this episode, I dive into that lesson and share how I’ve started applying SMART agreements.

Listen now to learn how you can avoid the disappointment and frustration of agreements not kept!

🎧 Included is the link to one of my favorite recordings: Expectations vs. Agreements. It’s a simple but powerful message I keep coming back to time and again that has helped me have better relationships with EVERYONE in my life.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Have you ever found yourself losing trust in someone simply because they didn't keep their word?

This week, I had an experience that was incredibly frustrating yet truly eye-opening—and I felt strongly compelled to share it with you.

Why Your Word Matters

In this episode, I dive deep into the significance and power of keeping our word, showing up on time, and following through on commitments.

I candidly share my personal experience, illustrating just how quickly trust and respect can erode when agreements are overlooked or neglected.

But this isn't just a session of airing grievances—far from it!

Instead, we explore how honoring our commitments strengthens our identities, enhances our reputations, and fosters deeper, more meaningful trust.

If you've ever struggled with keeping your commitments or find yourself frequently dealing with someone who doesn’t follow through, this episode offers relatable insights and practical tips to positively transform your approach in business and in life.

I promise you'll come away with valuable insights to ponder. I'd love to hear your thoughts—let's keep the conversation going!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Trust Your Team is the theme of this week's episode. Tune in as I share a personal breakthrough about how learning to truly trust my team has freed up valuable time in my schedule and positively impacted our business.

If you've been looking for ways to step back from constant decision-making and empower your team to take more ownership, this episode is for you.

This year, my goal has been for my team to take more ownership and for me to step out of the relentless decision-making cycle. This week, I really saw this in action.

I had a breakthrough during a hiring decision process. Typically, I would have jumped in to direct the outcome, but this time, I consciously held back. It was incredible to see my team rise to the occasion, making thoughtful decisions on their own. This not only boosted their confidence but also solidified my trust in their capabilities.

This experience was mirrored in a client meeting, where instead of offering direct solutions, I facilitated a discussion that allowed the client’s project managers to take the lead.

They proposed effective changes to their processes, which reduced the client's need to attend numerous meetings. Witnessing this transformation was eye-opening and reinforced the value of empowering others.

The key takeaway? Trusting your team and establishing a strong feedback system can dramatically enhance operational efficiency and job satisfaction.

This approach not only streamlines management but also fosters a sense of ownership and pride among team members.

Ready to experience more freedom in your business and watch your team thrive? Listen to the full episode now and discover practical steps you can apply immediately!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Ever had a dining experience that lingered in your mind, not for the food, but for the service?

Last week, my mastermind group and I found ourselves in such a situation. We were at a simple, unassuming restaurant during our annual retreat, not expecting much beyond a decent meal.

Yet, the service we received from one extraordinary young man transformed what was meant to be a routine dinner into a profound learning experience.

In this episode, I delve into how this encounter provided unexpected insights into customer service excellence and its parallels in the construction industry:

• What truly makes customers feel appreciated?
• How should businesses respond when things don't go as planned?
• Are we equipping our teams to create memorable customer interactions?

If you're looking to enhance how your team interacts with clients and manages challenges, this episode is a must-listen.

Tune in to uncover the lessons this unexpected source taught us about making every customer interaction count.

👉 Listen Now

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Have you ever noticed how the way someone talks about a person can shape your whole view of them?

This thought came to me again recently during a tough week with my friend Joe. Initially, his quirks really bothered me, and I found myself focusing on the negative aspects, and wanting to tell others about it.

But everything changed after a conversation revealed the struggles Joe was facing, shifting my view from annoyance to empathy.

It was a great reminder of how a simple shift from judging to being curious can transform our connections - a lesson my friend Tex taught me many years ago.

Listen as I share the full story of my “aha” moment and as I reflect on the amazing way Tex framed his introduction of others - what a great re-learning this was for me!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.