Everyone who listens to this show knows that outstanding customer experience is hard to achieve in healthcare—no matter who your customer is. Paul Tunnah's new book is a practical guide for improving customer experience and in this episode we dive deep into the tools and techniques he recommends for improving trust, adherence and outcomes.

Prescription for Success is now available for purchase on Amazon: https://www.amazon.co.uk/Prescription-Success-Delivering-Exceptional-Pharmaceutical-ebook/dp/B0FD7858V8

Our host is Neil Follett, Co-Founder of PharmaBrands and our Producer is Darryl Webster with Chess Originals.

Our guest this episode has a circuitous route to her current role leading BeLuz for AZ. Time in Canada, Japan and in Global roles has informed her perspective and shaped her approach as she now leads two countries launching over a dozen new drugs in the next two years. In our conversation Angela shares that perspective and reflects on all that is to come.

After you check out the episode, don’t forget to head to pharmabrands.ca to get your tickets for our June 17th Age of AI event in Toronto, before they sell out!

Our host is Neil Follett, Co-Founder of PharmaBrands and our Producer is Darryl Webster with Chess Originals

David Churchill’s career in healthcare sales, marketing and communications has been powered by curiosity and a lot of hard work. Over 20 years, and increasingly senior roles, in medical device, pharma and agency have given David a unique perspective that he brings to bear on his team and clients. In this episode he shares his perspective and passion as he tells his personal story, talks about what makes Lemieux Bédard different and gives us a peek into the future of healthcare marketing.

After you check out the episode, don’t forget to head to pharmabrands.ca to get your tickets for our June 17th Age of AI event in Toronto, before they sell out!

Our host is Neil Follett, Co-Founder of PharmaBrands and our Producer is Darryl Webster with Chess Originals