Paul Tunnah, Author of Prescription for Success, on Why Outstanding CX is Good for Your Brand, Your Business and Your Customers
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Paul Tunnah, Author of Prescription for Success, on Why Outstanding CX is Good for Your Brand, Your Business and Your Customers
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Everyone who listens to this show knows that outstanding customer experience is hard to achieve in healthcare—no matter who your customer is. Paul Tunnah's new book is a practical guide for improving customer experience and in this episode we dive deep into the tools and techniques he recommends for improving trust, adherence and outcomes.
Prescription for Success is now available for purchase on Amazon: https://www.amazon.co.uk/Prescription-Success-Delivering-Exceptional-Pharmaceutical-ebook/dp/B0FD7858V8
Our host is Neil Follett, Co-Founder of PharmaBrands and our Producer is Darryl Webster with Chess Originals.
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