In this episode of the Laundromat Millionaire Show, Carla Menz, Brett Lyon, and James discuss the transformative impact of AI on the laundromat industry. They delve into the development of a premium AI call center, emphasizing the importance of customization, accuracy, and customer service. The conversation highlights the journey of AI engineering, the challenges faced in implementation, and the future potential of AI in laundromats. A live demo showcases the capabilities of the AI call center, demonstrating its ability to handle customer inquiries efficiently and accurately. The episode concludes with a call to action for laundromat owners to embrace AI technology to stay competitive in the evolving market.

AI, Laundromat, Call Center, Customer Service, Automation, Technology, Digital Marketing, Innovation, Business Solutions, Customization

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Demo AI Call Center Number: +1-513-951-3894

Timestamps
00:00 Episode 99 Intro to AI in Laundromats
01:48 Meet James: The AI Engineer
05:00 The Evolution of AI Services
07:28 AI Call Center: A Game Changer
13:04 Building a Knowledge Base for Success add 2.42
14:07 Challenges and Solutions in AI Implementation
23:43 Live Demo of the AI Call Center
28:36 Voice and Language Customization in AI Services
32:22 AI Call Center Efficiency and Accuracy
42:26 Integration with POS Systems
45:39 Turnaround Time for AI Call Center Orders
49:53 Addressing Fears and Misconceptions about AI
54:47 Additional AI Services to be Revealed
1:00:29 Call to Action and Future Opportunities

Conferences, Workshops, Webinars, Q&A's... What's the difference between them? Are they worth your time & money? In this episode of The Laundromat Millionaire Show, Dave & Carla decode the differences between all of the networking and educational opportunities in the laundry industry, detail what to expect and help you decide if it's the right fit for you. Also, don't miss details on their New Live Events Calendar to help you stay up to date on all things laundry industry!

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
CXPerks: https://www.cxperks.com/
Our Events Calendar:
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Coin Laundry Association Events: https://laundryassociation.org/events/
Laundry CEO Forum: https://www.laundryceo.com/
Eastern Funding Events: https://www.easternfunding.com/
Daniels Equipment Company Events: https://danielsequipment.com/#events
Western State Design Dexter Seminars: https://news.westernstatedesign.com/dexter-service-seminars-learn-from-the-experts/

Timestamps
0:00:00 Episode 98 Intro
0:05:05 The Clean Show – the laundry industry’s biggest event, what to expect, & why to go
0:17:29 Conferences Defined
0:18:43 Excellence in Laundry Conference
0:30:23 The WDF Conference
0:35:19 The Laundry CEO Forum and Curbside Conferences
0:42:51 One-Day Events – Trade Shows, CLA Connect and Eastern Funding Workshops
0:53:43 The Laundromat Millionaire WDF & Delivery Workshop
1:02:27 Online Opportunities – Webinars, Q&A’s, Virtual Events
1:05:20 How to Add Events to the LM Events Calendar & Closing Remarks

Connecting with a top distributor can be a vital element of your laundromat journey. Adam Heldman, owner of H-M Company is one of the best and joins Dave & Carla with not only tips on finding a great distributor, but what their role should be and how best to connect with them. Additionally, as the company behind the best drain troughs in the industry, we learn a bit about them as well! Don't miss this episode!

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
Eastern Funding: https://www.easternfunding.com/
Our Guest: Adam Heldman: https://hmlaundryequipment.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html

Timestamps
00:00 Episode 97 Intro
03:02 Dave’s Backstory with H-M Company and Adam Heldman
06:16 Why Adam Acquired H-M Company and Pursued a Laundry Equipment Distribution Company
10:23 Networking among the Laundry Industry
14:00 Purchasing Customized H-M Drain Troughs
17:22 How Does the Laundry Distributor Network Work? Area & Brand Exclusivity
19:31 H-M Company Service Area
20:40 How the Distributor Network Evolves
25:41 Adam’s Thoughts on the Role of a Distributor
32:04 Variability in Equipment Pricing
37:43 Serving Competing Laundromats
41:22 How to Get a Great Distributor
43:46 Why We Need Drain Troughs
47:24 Sizing Drain Troughs
49:33 Preventing Smells from Drains
51:36 H-M Drain Troughs Durability and Life Expectancy
53:32 Upcoming Events
56:50 Closing Remarks & Contact Info

Raise Revenues - Boost Profitability - Gain Customers
Learn how to do all this and more without adding additional locations or equipment. In this episode of The Laundromat Millionaire Show, Aaron McLean of mClean Laundry in Detroit, Michigan shares his story on how he used the new competition in his market as an opportunity to pivot his strategy to reach more customers. This allowed him to transform his laundry business from a struggling side hustle into a thriving, multi-location, modern laundry chain. Follow as Dave & Carla Menz explore his journey and reveal the lessons he's learned along the way.

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
CXPerks: https://www.cxperks.com/
Our Guest: Aaron McLean: https://www.mcleanlaundry.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Speed Queen Pay App: https://speedqueenlaundry.com/app/

Timestamps
0:00:00 Episode 96 Intro
0:03:15 Aaron’s Start into the Laundry Industry
0:08:08 Retool or Sell?
0:10:51 New Competition in the Market
0:17:05 WDF Strategies for a Small Store
0:24:23 A Retool’s Impact on Revenue
0:25:47 Equipment Mix
0:28:11 Flooring Recommendations
0:32:49 Opening a 2nd Bigger Location
0:39:22 New Store’s Effect on 1st Location
0:40:53 Growing Drop-Off Service
0:42:36 Equipment Mix and Layout of 2nd Store
0:48:23 Aaron’s Future and the Availability of Laundromats in the Market
0:55:30 Building a Team
0:58:48 Employee Bonus Structure
1:00:05 Current Pickup & Delivery Volume
1:04:35 Advice for Newbies
1:07:11 Closing Remarks & Contact Info

What does it take to be successful in the laundry industry? More than just a great facility and a high-quality product, you must have the web presence for customers to see those offerings! At CleanCloud, co-founders John Buni & David Griffith-Jones work hard to create a software system that can help you get there. In this episode of The Laundromat Millionaire Show with Dave & Carla Menz, learn about the services CleanCloud can offer your laundry business and what we all see for the future of our industry.

Referenced Links:
Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.com
Eastern Funding: https://www.easternfunding.com/
Our Guests: CleanCloud: https://cleancloudapp.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Seinfeld clip: https://www.youtube.com/watch?v=KYyzm5AlovA
Jetsons clip: https://www.youtube.com/watch?v=1pphyvgd7-k
Folding Machine clip: https://www.youtube.com/watch?v=C76osXtpLeM
Open Source graphic: https://hackr.io/blog/what-is-open-source-software

Timestamps
0:00:00 Episode 95 Intro
0:03:07 Backstory of CleanCloud
0:08:07 Evolving from POS to Delivery too
0:09:58 Services CleanCloud Provides
0:13:31 Software Development & Attainable Marketing Strategies
0:21:33 Support Provided to CleanCloud Customers
0:24:57 Website Creation
0:27:25 Pricing Structure of CleanCloud
0:29:04 Biggest Differentiator – International
0:33:58 Training Opportunities on the Software
0:38:56 Ability to Integrate with Self Service Machines
0:43:12 Thoughts on Open Source Software
0:50:28 Advice for Store Owners
1:02:32 The Future of the Industry
1:06:01 Closing Remarks & Contact Info

How many machines? What sizes? Folding tables? Aisle Size? The questions never end when creating the optimum store layout for your laundromat! In this episode of The Laundromat Millionaire Show, Dave & Carla share their insight on how to answer all of these questions based on the constraints within your location. Learn how to assess and create proper throughput and optimize the overall customer experience to make your store "uncompetable"!

Referenced Links:
Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.com
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Machine Stickers & Store Signage: Store Signage Archives - Laundromat Millionaire

Timestamps
0:00:00 Episode 94 Intro
0:01:53 Our Backstory of Retooling
0:02:58 Creating Proper Throughput
0:05:51 More Equipment Does NOT Equal More Revenue
0:10:59 Ideal Aisle Size
0:14:10 Deciding Machine Mix – Washers
0:27:20 Deciding Machine Mix – Dryers
0:34:24 Machine Placement
0:44:21 Cart Type & Amount
0:46:26 Seating Types & Placement
0:48:43 Folding Tables Type, Size, Number & Placement
0:50:40 Advice for the Attendant Counter
0:55:42 All About Restrooms
1:00:07 Kid’s Areas Recommendations
1:04:43 Storage Needed
1:05:13 Final Thoughts

Starting a small business & don't have the budget for a big marketing campaign?? That's just where design experts Beau & Liz Perra found themselves with the launch of their laundry delivery service, Lotta's Laundry. In this episode of The Laundromat Millionaire Show, learn about the guerrilla marketing strategies they implemented, which ones worked, which ones failed, and advice on how to build your brand in your community on a minimal budget.

Referenced Links:
Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.com
Our Advertiser: Magazine Jukebox: https://magazinejukebox.com/
Lotta’s Laundry Service: https://www.lottaslaundry.com/
Lotta’s FB: https://www.facebook.com/people/Lottas-Laundry/
Lotta’s IG: https://www.instagram.com/lottaslaundry/
Beau & Liz IG: https://www.instagram.com/beauandliz/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Canva: https://www.canva.com/

Timestamps
00:00 Episode 93 Intro
02:14 Beau & Liz’s Journey into the Laundry Industry
07:27 Being seen as a Commodity vs the Value of your Service
11:04 The Competitive Landscape & Preconceived Notions
11:41 First Steps of Starting the Laundry Service
15:20 Cheap Marketing Techniques
19:25 Using Social Media to Connect through Your Story
23:27 The First Orders
25:36 Business Operations Six Months In
26:46 Plans for the Future of the Business
29:04 Pricing Structure
33:09 Budget Marketing Strategies Successes and Failures
41:48 Final Thoughts and Contact Info

Free laundromats are hard to find, but can be a great way to break into the industry. But are they really free?? In this episode of The Laundromat Millionaire Show, Tim Richardson shares his "free laundromat" story and the real costs that went into creating his amazing new store.

Referenced Links:
Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.com
Tim’s Facebook: https://www.facebook.com/LASDRICH
The Deluxe Laundry Spa website: https://deluxelaundryspa.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Torrance Memorial Hospital: https://www.torrancememorial.org/
Dave’s Book on Amazon: https://www.amazon.com/Laundromat-Millionaire-Grit-Elevate-Industry/
Hubspot: https://www.hubspot.com/products/
Beyond Scared Straight TV Show: https://www.imdb.com/title/tt1707374/

Timestamps
0:00:00 Episode 92 Intro
0:02:50 Tim Richardson’s Journey into the Laundry Industry
0:15:13 Researching the Industry and Finding the right Laundromat to Buy
0:23:44 Understanding Working with Brokers
0:26:21 The Quality of Laundry Industry Resources
0:38:29 Focusing on Your Desired Customer
0:43:57 Initial Costs on a “FREE Laundromat”
0:45:33 Timelines and the Transformation
0:49:28 Total Cost of Project
0:52:10 Lessons on Store Layout
0:54:28 Shift from Commodity to Service Focus
0:55:08 The First Day Open and Growth from there
1:00:03 Final Thoughts and Contact Info