In this episode of the Laundromat Millionaire Show, Carla Menz, Brett Lyon, and James discuss the transformative impact of AI on the laundromat industry. They delve into the development of a premium AI call center, emphasizing the importance of customization, accuracy, and customer service. The conversation highlights the journey of AI engineering, the challenges faced in implementation, and the future potential of AI in laundromats. A live demo showcases the capabilities of the AI call center, demonstrating its ability to handle customer inquiries efficiently and accurately. The episode concludes with a call to action for laundromat owners to embrace AI technology to stay competitive in the evolving market.

AI, Laundromat, Call Center, Customer Service, Automation, Technology, Digital Marketing, Innovation, Business Solutions, Customization

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Demo AI Call Center Number: +1-513-951-3894

Timestamps
00:00 Episode 99 Intro to AI in Laundromats
01:48 Meet James: The AI Engineer
05:00 The Evolution of AI Services
07:28 AI Call Center: A Game Changer
13:04 Building a Knowledge Base for Success add 2.42
14:07 Challenges and Solutions in AI Implementation
23:43 Live Demo of the AI Call Center
28:36 Voice and Language Customization in AI Services
32:22 AI Call Center Efficiency and Accuracy
42:26 Integration with POS Systems
45:39 Turnaround Time for AI Call Center Orders
49:53 Addressing Fears and Misconceptions about AI
54:47 Additional AI Services to be Revealed
1:00:29 Call to Action and Future Opportunities

Conferences, Workshops, Webinars, Q&A's... What's the difference between them? Are they worth your time & money? In this episode of The Laundromat Millionaire Show, Dave & Carla decode the differences between all of the networking and educational opportunities in the laundry industry, detail what to expect and help you decide if it's the right fit for you. Also, don't miss details on their New Live Events Calendar to help you stay up to date on all things laundry industry!

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
CXPerks: https://www.cxperks.com/
Our Events Calendar:
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html
Coin Laundry Association Events: https://laundryassociation.org/events/
Laundry CEO Forum: https://www.laundryceo.com/
Eastern Funding Events: https://www.easternfunding.com/
Daniels Equipment Company Events: https://danielsequipment.com/#events
Western State Design Dexter Seminars: https://news.westernstatedesign.com/dexter-service-seminars-learn-from-the-experts/

Timestamps
0:00:00 Episode 98 Intro
0:05:05 The Clean Show – the laundry industry’s biggest event, what to expect, & why to go
0:17:29 Conferences Defined
0:18:43 Excellence in Laundry Conference
0:30:23 The WDF Conference
0:35:19 The Laundry CEO Forum and Curbside Conferences
0:42:51 One-Day Events – Trade Shows, CLA Connect and Eastern Funding Workshops
0:53:43 The Laundromat Millionaire WDF & Delivery Workshop
1:02:27 Online Opportunities – Webinars, Q&A’s, Virtual Events
1:05:20 How to Add Events to the LM Events Calendar & Closing Remarks

Connecting with a top distributor can be a vital element of your laundromat journey. Adam Heldman, owner of H-M Company is one of the best and joins Dave & Carla with not only tips on finding a great distributor, but what their role should be and how best to connect with them. Additionally, as the company behind the best drain troughs in the industry, we learn a bit about them as well! Don't miss this episode!

Referenced Links:
Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com
Eastern Funding: https://www.easternfunding.com/
Our Guest: Adam Heldman: https://hmlaundryequipment.com/
Our Website: https://www.laundromatmillionaire.com
Our Online Course: https://dave-menz.mykajabi.com/sales-page
Our Youtube channel: https://youtube.com/c/LaundromatMillionaire
Our Podcast: https://laundromatmillionaire.com/podcast/
Our Facebook: https://www.facebook.com/laundromatmillionaire/
Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire
Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/
Our Instagram: https://www.instagram.com/laundromatmillionaire/
Our laundromats: https://www.queencitylaundry.com
Our pick-up and delivery laundry services: https://www.queencitylaundry.com/delivery
Our WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/
LaundroBoost Marketing Company: https://laundroboostmarketing.com/
Suggested Services Page: https://www.laundromatmillionaire.com/services
WDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/
Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.html

Timestamps
00:00 Episode 97 Intro
03:02 Dave’s Backstory with H-M Company and Adam Heldman
06:16 Why Adam Acquired H-M Company and Pursued a Laundry Equipment Distribution Company
10:23 Networking among the Laundry Industry
14:00 Purchasing Customized H-M Drain Troughs
17:22 How Does the Laundry Distributor Network Work? Area & Brand Exclusivity
19:31 H-M Company Service Area
20:40 How the Distributor Network Evolves
25:41 Adam’s Thoughts on the Role of a Distributor
32:04 Variability in Equipment Pricing
37:43 Serving Competing Laundromats
41:22 How to Get a Great Distributor
43:46 Why We Need Drain Troughs
47:24 Sizing Drain Troughs
49:33 Preventing Smells from Drains
51:36 H-M Drain Troughs Durability and Life Expectancy
53:32 Upcoming Events
56:50 Closing Remarks & Contact Info