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In this powerful episode, host James Cronk welcomes back leadership expert Andy Stangenberg from Q Principle to tackle one of the most critical challenges facing golf clubs today: how to effectively coach and engage a multi-generational workforce.

Andy reveals why traditional "training" methods are failing and shares his proven three-tier approach to employee development: coaching, mentoring, and counseling. Through compelling real-world examples and practical strategies, he demonstrates how managers can transform difficult conversations into breakthrough moments that build trust and drive performance.

Key insights include understanding the five core motivators that drive today's employees (with family-work balance ranking #1), how to handle the 86% of veteran staff who resist feedback, and revolutionary pre-shift meeting techniques that turn mundane operations briefings into inspirational team-building sessions. Andy also shares his game-changing "phantom coaching" method and explains why the most successful managers focus on being respected rather than liked.

Whether you're a new manager struggling with difficult conversations or a seasoned leader looking to elevate your team's performance, this episode provides actionable tools to create a culture where team members of all types can thrive.

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.

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In this powerful episode of The GIG Podcast, host James Cronk welcomes back Todd Kierstead, a PGA professional, world-renowned trick shot artist, and passionate advocate for adaptive golf. Todd shares his deeply personal journey as a skin cancer survivor, detailing his experience with nine surgeries and his mission to raise awareness about sun protection in the golf industry.

The conversation reveals startling statistics: while 7% of the general public will develop skin cancer, that number jumps to 27% for golfers. Todd discusses practical prevention strategies and challenges the industry to prioritize UV protection as seriously as lightning safety. Beyond his health advocacy, Todd shares inspiring stories from his work with Paragolf Canada and wounded veterans, demonstrating how golf can transform lives for people with disabilities. From performing at military bases to helping establish national adaptive golf programs, Todd's message is clear: golf should be accessible to everyone, and protecting our health ensures we can enjoy this game for a lifetime.

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.

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In this inspiring episode of The GIG Podcast, host James Cronk sits down with Tiffany Gordon, Vice President of the PGA of Canada and soon-to-be first female president of the organization. Tiffany shares her remarkable 35+ year journey in the golf industry, from her early days as one of only a few female golf professionals to her current leadership role. She offers valuable insights on the evolving landscape for women in golf, both as professionals and players.

Tiffany discusses how the industry is gradually becoming more inclusive, with female membership in the PGA of Canada growing beyond the current 8%. She emphasizes that success comes to those who work hard regardless of gender, while acknowledging that creating welcoming environments for women remains crucial for the sport's growth. Listeners will gain practical advice on fostering diversity at their facilities, leveraging the unique skills women bring to leadership roles, and embracing the social aspects of golf to attract new players. This episode provides both inspiration and actionable strategies for golf professionals looking to grow their business through greater inclusivity.

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.