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In this powerful episode, host James Cronk welcomes back leadership expert Andy Stangenberg from Q Principle to tackle one of the most critical challenges facing golf clubs today: how to effectively coach and engage a multi-generational workforce.

Andy reveals why traditional "training" methods are failing and shares his proven three-tier approach to employee development: coaching, mentoring, and counseling. Through compelling real-world examples and practical strategies, he demonstrates how managers can transform difficult conversations into breakthrough moments that build trust and drive performance.

Key insights include understanding the five core motivators that drive today's employees (with family-work balance ranking #1), how to handle the 86% of veteran staff who resist feedback, and revolutionary pre-shift meeting techniques that turn mundane operations briefings into inspirational team-building sessions. Andy also shares his game-changing "phantom coaching" method and explains why the most successful managers focus on being respected rather than liked.

Whether you're a new manager struggling with difficult conversations or a seasoned leader looking to elevate your team's performance, this episode provides actionable tools to create a culture where team members of all types can thrive.

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