Today, we’re tackling one of leadership's hardest and most important moments: what to do when someone on your team drops the ball. You’ll learn a 4-step framework to handle missed goals with compassion and clarity—without shaming your team or lowering your standards. We’ll talk about the emotional tension between kindness and accountability, and how to navigate it with confidence.You'll walk away with:-A clear script for naming the miss without blame-Questions that invite reflection (not excuses)-Coaching strategies to move forward with structure-Ways to reinforce accountability while strengthening trustWhether you're a seasoned leader or new to management, this episode will help you handle hard conversations in a way that builds your culture—not breaks it.

[ FREE RESOURCES ]

👉 Watch my FREE TRAINING on how to empower your team to STOP needing you for every answer and directive: https://www.heykaralist.com/workshop

👉 Get a FREE guide to the BEST way to start your meetings: https://www.heykaralist.com/kickoff

👉 Subscribe to get new content, freebies, and tips directly in your inbox: https://www.heykaralist.com/newsletter[ WORK WITH ME ]

🔥 Want to build a happy and high performing team so you can go on a vacation? Join my signature program, Empowered Teams Academy at: https://www.heykaralist.com/eta

Want to build a stronger, more motivated team? Most leaders default to vague praise like “good job”—but that’s not enough. In this episode, leadership coach Kara List shares 3 practical coaching strategies that will completely shift how your team hears feedback and responds. You’ll learn how to train your brain to spot what’s going right, how to coach for connection, development, and culture, and how to use everyday moments to create real transformation.

🎯 Perfect for:

✔️ Managers and team leaders

✔️ Culture builders

✔️ Leaders who want to give better feedback

✔️ Anyone tired of feeling like praise falls flat

[ FREE RESOURCES ]

👉 Watch my FREE TRAINING on how to empower your team to STOP needing you for every answer and directive: https://www.heykaralist.com/workshop

👉 Get a FREE guide to the BEST way to start your meetings: https://www.heykaralist.com/kickoff

👉 Subscribe to get new content, freebies, and tips directly in your inbox: https://www.heykaralist.com/newsletter

[ WORK WITH ME ]

🔥 Want to build a happy and high performing team so you can go on a vacation? Join my signature program, Empowered Teams Academy at: https://www.heykaralist.com/eta

Your employee just got defensive—now what? In this episode, you'll learn exactly what to say and do when a team member shuts down, pushes back, or gets emotional during feedback conversations.If you've ever struggled with employees who take feedback personally or derail productive conversations, this is for you. Whether you're a new manager, experienced leader, or HR professional, these communication tips will help you stay calm, build trust, and give feedback that actually sticks. We'll walk through:

• • Why employees get defensive
• • What NOT to say
  • How to respond without escalating
• • The exact phrases to keep the conversation on track
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• [ FREE RESOURCES ]

  👉 Watch my FREE TRAINING on how to empower your team to STOP needing you for every answer and directive: https://www.heykaralist.com/workshop

  👉 Get a FREE guide to the BEST way to start your meetings: https://www.heykaralist.com/kickoff

  👉 Subscribe to get new content, freebies, and tips directly in your inbox: https://www.heykaralist.com/newsletter

  
  

  [ WORK WITH ME ]

  🔥 Want to build a happy and high performing team so you can go on a vacation? Join my signature program, Empowered Teams Academy at: https://www.heykaralist.com/eta