Fresh off the heels of GoFurther, Peter Mahoney, GoTo's Chief Commercial Officer, catches up with Brian Solis, Digital Futurist and Head of Global Innovation at ServiceNow, about how AI already is and will radically transform the workplace and human behavior. As a nine-time best-selling author, Brian shares how to rethink your mindset to become the visionary and voice for a future that doesn’t yet exist, a concept covered in his latest book, Mindshift. Peter and Brian delve into GoTo's 2025 Pulse of Work Report, which surveyed 2,500 global employees and IT leaders on AI use and sentiment. Spoiler alert! A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. The episode also covers how business leaders can lead with empathy, and lean into the unknown to unlock AI's transformative potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Follow Brian Solis: https://www.linkedin.com/in/briansolis Check out Brian's latest book, Mindshift: https://briansolis.com/books Watch GoFurther, a virtual event experience, on-demand: https://www.goto.com/resources/gofurther-event-registration Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, leadership buy-in, and high-quality data in deploying AI effectively. The episode also explores how AI can offer SMBs an edge. Keep the convo going! Join us live on June 17 for GoFurther, a virtual event experience: https://www.goto.com/resources/gofurther-event-registration Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Michael Krigsman: https://www.linkedin.com/in/mkrigsman Learn about CXOTalk: https://www.cxotalk.com

Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intelligence is influencing IT, the value it offers SMBs, the practical ways to implement AI, and the pitfalls to avoid. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Alex Kantrowitz: https://www.linkedin.com/in/alexkantrowitz Subscribe to Big Technology: https://www.bigtechnology.com

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communications. The discussion also covers the evolution of the digital workforce, the significance of choosing the right AI technology partner, and how SMBs can get started on their AI digital transformation journey. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Connect with Jon Arnold: https://www.linkedin.com/in/jarnoldassociates Learn about J Arnold & Associates: https://www.jarnoldassociates.com

Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive AI workforce transformation, and how AI can augment human intelligence. Beth and Olga also discuss the future of AI, emphasizing AI literacy and community-driven AI.

Connect with GoTo: https://www.linkedin.com/company/GoTo

Learn about GoTo: https://www.goto.com

Connect with Beth Rudden: https://www.linkedin.com/in/brudden

Learn about Bast AI: https://bast.ai

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise AI Value Creation Framework.

Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Learn about Glasswing Ventures: https://glasswing.vc Connect with Rudina Seseri: https://www.linkedin.com/in/rudinaseseri Sign up for "Rudina's AI Atlas" LinkedIn newsletter: https://www.linkedin.com/newsletters/7034541488067760128 Check out Glasswing Ventures’ Enterprise AI Value Creation Framework: https://glasswing.vc/resources/enterprise-ai-adoption-framework

Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo:

https://www.goto.com

Connect with Brian Deitch:

https://www.linkedin.com/in/cloud-god

Learn about Zscaler:

https://www.zscaler.com

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo:

https://www.goto.com

Learn about Sensys Gatso USA:

https://www.sensysgatso.com