Fresh off the heels of GoFurther, Peter Mahoney, GoTo's Chief Commercial Officer, catches up with Brian Solis, Digital Futurist and Head of Global Innovation at ServiceNow, about how AI already is and will radically transform the workplace and human behavior. As a nine-time best-selling author, Brian shares how to rethink your mindset to become the visionary and voice for a future that doesn’t yet exist, a concept covered in his latest book, Mindshift. Peter and Brian delve into GoTo's 2025 Pulse of Work Report, which surveyed 2,500 global employees and IT leaders on AI use and sentiment. Spoiler alert! A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. The episode also covers how business leaders can lead with empathy, and lean into the unknown to unlock AI's transformative potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Follow Brian Solis: https://www.linkedin.com/in/briansolis Check out Brian's latest book, Mindshift: https://briansolis.com/books Watch GoFurther, a virtual event experience, on-demand: https://www.goto.com/resources/gofurther-event-registration Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, leadership buy-in, and high-quality data in deploying AI effectively. The episode also explores how AI can offer SMBs an edge. Keep the convo going! Join us live on June 17 for GoFurther, a virtual event experience: https://www.goto.com/resources/gofurther-event-registration Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Michael Krigsman: https://www.linkedin.com/in/mkrigsman Learn about CXOTalk: https://www.cxotalk.com

Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intelligence is influencing IT, the value it offers SMBs, the practical ways to implement AI, and the pitfalls to avoid. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Alex Kantrowitz: https://www.linkedin.com/in/alexkantrowitz Subscribe to Big Technology: https://www.bigtechnology.com