What does it take to turn a good stay into a great one? In this episode, we explore the heart of hospitality—from designing exceptional guest experiences and tackling renovation challenges, to driving guest engagement and curating unforgettable events and menus. We also dive into the importance of team collaboration and delivering customer service excellence at every touchpoint.

Whether you're in the industry or just love a well-crafted experience, this episode offers a behind-the-scenes look at what makes it all happen.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

Discover the story behind Bella Vista and what it takes to manage a standout hotel experience. From sustainable practices and local sourcing to designing luxurious, cohesive rooms, we explore how every detail—right down to scent and fresh produce—elevates the guest journey. A behind-the-scenes look at hospitality done right.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

Join us as we talk with Jeremy from La’vie, a brand setting new standards in luxury hospitality.

Together we dive into the importance of guest experience, what it takes to elevate service to a six-star level, and how emotional branding, local sourcing, and community engagement all play a role in creating unforgettable stays.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

In this episode, we explore the key ingredients for creating unforgettable experiences. From the personal touches that elevate Customer Experience, to the culinary innovations that shape Menu Development, we uncover how to keep guests coming back for more.

We also dive into Event Planning and Catering, revealing how to design standout events, and discuss the power of Community Engagement in building long-term success and excitement for future events.

Join us for insights on how to elevate every aspect of hospitality and customer service!

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

We’re joined once again by Lachlan Harris to explore the exciting changes underway at Visy Dior Hotels. From recent renovations and design enhancements to innovative marketing strategies and deeper community engagement, we unpack how the brand is staying ahead. We also discuss how Visy Dior is catering to diverse cultural needs and setting new standards for an elevated, inclusive guest experience.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

In this episode, we’re joined by Lachlan Harris, Head of Commercial at La’vie Hotel Group, whose 20-year journey in hospitality began in the kitchen as a chef. Lachlan shares how his culinary roots shaped his passion for customer experience and led him through diverse roles across the hotel industry—from food & beverage to operations, events, and ultimately commercial leadership. We dive into his time managing luxury weddings at Visy Dior, overseeing impactful hotel renovations, and his approach to delivering real value in modern hospitality. A must-listen for anyone passionate about the guest journey—from plate to penthouse.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

This episode explores Patricia’s unique journey from virtual assistant to a key figure in the rebranding of Visy Dior Hotel International. We discuss the evolution of her role, the hotel’s shift toward sustainability, and guest-focused initiatives like solar panels and eco-friendly rewards. A story of long-distance collaboration, trust, and redefining luxury with purpose.

Host Unforgettable Events at Visy Dior Hotels. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.

In this episode, we dive into the story of Visy Dior International Hotel—from long-held dreams to a bold new beginning. Giovannino shares the journey of transforming a forgotten property into a vibrant destination for luxury, warmth, and community. We talk renovations, heartfelt hospitality, and the people who make it all come alive. A celebration of passion, perseverance, and the power of a great team.

Host Unforgettable Events at Visy Dior Hotel. Contact us today to create extraordinary moments in our luxurious venues—perfect for Accommodation, weddings, corporate events, and celebrations.

🌐 Visit: ⁠⁠⁠⁠Visy Dior Hotels International⁠⁠⁠⁠

📧 Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠functions@visydior.com⁠⁠⁠⁠

📱 Call: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(02) 9634 9634⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Let us bring your vision to life with five-star elegance.