What does it take to move from dashboards to decisions – and make your supply chain data actually work for you?

In this episode, we sit down with Sunder Balakrishnan, Head of the Supply Chain Practice at LatentView Analytics, to talk about the evolving role of data in supply chain management. With 18 years of experience across factory floors, retail, and consulting, Sunder has seen firsthand how analytics, AI, and real domain knowledge can unlock serious business value — if used the right way.

We discuss:
• Why supply chain analytics is no longer just about reports, but about readiness
• What businesses are still getting wrong when it comes to data collection
• How to apply AI (without falling into the “GenAI solves everything” trap)
• What agentic AI and digital twins could mean for the future of supply chain planning
• How long-term partnerships shape smarter, faster decision-making

Plus, Sunder shares the most common data gaps across industries – and how fixing them can prevent stockouts, reduce backorders, and improve forecasting in ways dashboards never could.

If you want to make better decisions, faster – and build a supply chain that’s ready for what’s next — this episode is for you.

What does it take to scale a direct-to-consumer brand from startup scrappiness to operational excellence?

In this episode, we sit down with Emily Kelly, Senior Director of Operations at Zenni Optical, to explore the building blocks behind D2C success. With a career spanning brands like Birchbox, Helix, Hubble, and now Zenni, Emily has lived every stage of the operational lifecycle — from sourcing to fulfillment to loyalty programs.

We discuss:
• Why personalization at scale isn’t just a tech challenge — it’s a logistics one
• How to choose the right time to automate (and what not to automate yet)
• When it makes sense to outsource to a 3PL and when it really doesn’t
• Why retention starts after checkout and how to make it count
• What Zenni’s vertically integrated model enables (that most brands can’t replicate)

Plus, Emily breaks down the cost-speed-experience triangle and shares why most brands should only try to win on two of the three.

If you care about making D2C work – without losing your edge or your customers – this episode is for you.

What if your returns, trade-ins, and second-quality stock could become your next growth engine?

In this episode, we dive into the booming world of branded resale with Jake Disraeli, Co-Founder and CEO at Treet — the platform powering resale experiences for 250+ fashion brands. From peer-to-peer listings to reverse logistics and AI-powered matching, Treet helps brands keep products in circulation and customers coming back.

Jake shares:
• Why resale is about more than sustainability (hint: it drives loyalty and revenue)
• What logistics partners need to make resale work
• How regulations and tariffs are reshaping fashion operations
• Why the best resale programs start small and scale fast

We also talk about single-SKU fulfillment, the myth of resale complexity — and why your next best customer might be buying secondhand.

Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.