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In the 300th episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for a Mastermind to discuss the importance of KPIs and how they should be used to lead rather than judge performance. They discuss strategies for filling therapist schedules, emphasising the significance of brand connection and effective marketing. They tackle the question of whether clinic owners should manage their own marketing efforts and encourage a mindset focused on helping as many people as possible. Listeners will also hear insights from Jack on the numbers behind attracting new clients and Hannah's unexpected perspective on marketing strategies, even when facing a waitlist.

Tune in for insights on cultivating strong leadership in your clinic!

Timestamps
[00:35] Marketing for clinic owners.
[04:02] New client requirement formula.
[09:10] Expectations for new therapists.
[14:10] Understanding KPIs in therapy.
[15:52] Burnout in health professions.
[19:20] Client outcomes versus billable hours.
[23:18] Marketing budget for new clients.
[27:22] New clinician visibility importance.
[31:05] Clinic owners and marketing.
[36:28] Recruitment marketing investment importance.
[40:49] Finding quick wins in clinics.
[42:23] Revenue generation through product sales.
[48:54] Formulas for client acquisition.
[49:37] Time management in clinics.

What You'll Learn:

📊 KPI Insights: Understand how to use KPIs effectively to support your team.

🤝 Onboarding New Therapists: Discover the best practices for integrating new practitioners into your clinic.

📣 Marketing Strategies: Explore cost-effective ways to market your clinic and new team members.

🧩 Client Connection: Learn the importance of building relationships between clients and therapists.

💡 Quick Wins: Find out actionable steps to boost your clinic's revenue in just a few weeks!

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free 30-day trial of Allie!
https://www.allieclinics.com/

In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.

Tune in for insights on cultivating strong leadership in your clinic!

Timestamps
[00:01:44] Anti-practice manager concept
[00:04:47] Practice manager chemistry importance
[00:10:48] Practice manager recruitment challenges
[00:11:30] Hiring for clinic needs
[00:15:17] Practice manager as a business owner
[00:20:20] Practice manager responsibilities and skills
[00:23:20] Practice manager hiring considerations
[00:27:38] Hiring admin Vs clinical staff
[00:30:41] Cash flow and decision-making
[00:34:46] Client feedback importance
[00:39:10] Feedback vs. Opinion for Improvement
[00:40:46] Mining for rich feedback
[00:46:13] Feedback and clinic owner challenges
[00:50:09] Valuing feedback and its sources
[00:52:20] Gender pay gap in healthcare
[00:55:11] Commercial sense in healthcare changes
[00:57:19] Fair Work Announcement

What You'll Learn:

🌟 What makes a great Practice Manager

💼 The importance of hiring the right team members at the right time

🏨 Creating a welcoming client experience that feels like a five-star service

📊 How to effectively gather and utilise client feedback for continuous improvement

🤝 Building strong relationships within your clinic team

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free 30-day trial of Allie!
https://www.allieclinics.com/

In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their strategy of keeping waitlists open, even with long wait times, which has allowed them to maintain some demand at popular locations. The conversation focuses on attracting new clients and families amid these changes, providing valuable perspectives for progressive health professionals navigating this evolving landscape.

Join us as we explore strategies to adapt and thrive in the face of uncertainty.

Timestamps
[01:10] NDIS changes affecting clinic operations.
[06:10] Client loyalty and experience.
[08:40] Client attraction strategies.
[11:27] Alternative income sources in clinics.
[17:04] Building a brand presence.
[19:51] Panic hiring and brand damage.
[24:04] Employee retention strategies.
[26:11] Documenting pathways for growth.
[32:34] Culture and profitability connection.
[36:56] Impact hours vs. billable hours.
[38:40] Impact hours vs. billable hours.
[41:46] Impactful productivity in healthcare.
[45:39] Impact versus profit in clinics.
[49:17] Planning with clarity and specificity.

What You'll Learn:

📈 NDIS Changes: Understand the recent shifts and how they affect your clinic's appointment diary.

🤝 Client Experience: Discover the importance of building loyalty and creating raving fans.

🏆 Recruitment Strategies: Learn how to attract and retain top talent in a competitive market.

💬 Impact vs. Billable Hours: Shift your focus to the meaningful impact your team has on clients.

🌟 Culture Matters: Explore how a positive workplace culture drives profitability and sustainability.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!