"We have to scale." ~ Ben Baker

Ben and Syya dive deep into one of the most pressing questions in modern business: Can you automate without losing authenticity? 🤖❤️

Discover why people—not just processes—are the true X factor in business success. From AI-driven customer service to the danger of turning your brand into a faceless machine, this conversation unpacks how to scale without sacrificing soul.

#GnawOnThis:

✅ Are you really caring for your clients—or just saying you are?

✅ Is your automation actually hurting your customer experience?

✅ How can you use AI thoughtfully to boost retention and satisfaction?

Calling All: Startup founder, service provider, or marketing pro, this episode delivers bite-sized wisdom on building tech-enabled, human-centered businesses that stand out in a crowded marketplace.

👉 Listen now to learn how to strike the perfect balance between efficiency and empathy.

#CustomerExperience #BusinessAutomation #AIinBusiness #HumanTouch #CXStrategy #SmallBusinessTips #EntrepreneurPodcast #CustomerRetention #BusinessBites

"I solve problems." - Ben Baker

Ben and Syya dive into what it really takes to stand out in a saturated market. From knowing your unique value to solving your clients’ actual problems and explore how differentiation isn’t just a strategy: it’s a mindset.

#GnawOnThis hot take? Why your pricing should reflect your expertise, not just the going rate, and how changing the conversation around value can help you avoid being seen as a commodity. They also cover the power of finding your niche, understanding your audience, and saying no to clients who aren’t the right fit.

Whether you're a founder, consultant, or creative, this episode is your reminder that people are not just products!

#GnawOnThis:

* How to define and communicate your unique value

* Why solving problems beats selling features

* The truth about pricing and perceived value

* How to attract the right clients, not just any clients

* Ways to shift your positioning in a noisy marketplace

Join us for a candid, no-fluff conversation that will help you build a business that gets noticed—without shouting louder.

"The way we communicate varies." - Ben Baker

Ben and Syya dig into the real reason your message isn’t landing... and how to fix it. 🚀

From misunderstood memos to leadership blind spots, they unpack the human side of communication breakdowns with humor, heart, and hard-earned wisdom. It doesn't matter what level you're in, founder, manager, or just trying to get your team to respond to emails (we see you!), this episode is your cheat code for clear, compelling communication.

💡 Key Takeaways:

* People are the X-factor—master communication, master connection.

* Listening ≠ hearing. True understanding is the goal.

* The “billboard analogy” that makes your message stick.

* Leadership requires knowing why people act—not just what they do.

* If everything’s a priority… nothing really is.

* Learn the art of aligning goals for better collaboration and stronger teams.

* Speak in a way that others want to listen—it's all about relevance and resonance.

👂 Ready to stop talking into the void and start being heard? Hit play and let’s redefine what communication really means in business today!

🔔 Subscribe for more business smarts with bite-sized brilliance! It's FREE!

✨ Join us every Tuesday at 11:00am EST for our 15 minutes chats!

#Leadership #EmotionalIntelligence #BusinessCommunication #GnawOnThis