In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book.

Lee shares the candid behind-the-scenes journey of writing a leadership book designed not just to be read, but worked through. From the original “Leadership Cheat Code” concept to evolving into four core puzzle pieces — Alignment, Relationships, Feelings, and Leadership — this episode is packed with value for leaders at every level.

We talk acronyms, Aristotle, safe spaces, and how real growth comes from reflection and feedback.

🎧 Tune in for a heartfelt and empowering conversation with one of the most genuine voices in leadership.

Brought to you by our partners: Alvaria and Quetzel.

On the 99th show of Get Out of Wrap TV ( over on Linkedin 10am on a Tuesday ) we discussed a recent article in the Guardian that was titled 'Is Customer Dead & why is it so , so bad?' No one better than the GOOW community to chat about this.

Outbound is far from dead — it's thriving in Loughborough.

In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s relentlessly focused on improvement.

We dive into:

• How Currys is redefining outbound as proactive customer engagement

• The role of leadership in a high-performance sales culture

• Why Alvaria’s outbound technology is central to their success

• Real-world use of AI to elevate people, process, and performance

• And why Loughborough is so much more than a contact centre — it’s Currys' largest virtual store.

If you think outbound is old-school or "just sales," this conversation will change your mind.