• #223 Dan Luik of Currys introduced by Steve Powell of Alvaria

  • Apr 11 2025
  • Duración: 51 m
  • Podcast

#223 Dan Luik of Currys introduced by Steve Powell of Alvaria

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  • Resumen

  • Outbound is far from dead — it's thriving in Loughborough.

    In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s relentlessly focused on improvement.

    We dive into:

    • How Currys is redefining outbound as proactive customer engagement

    • The role of leadership in a high-performance sales culture

    • Why Alvaria’s outbound technology is central to their success

    • Real-world use of AI to elevate people, process, and performance

    • And why Loughborough is so much more than a contact centre — it’s Currys' largest virtual store.

    If you think outbound is old-school or "just sales," this conversation will change your mind.
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