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In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strengthening trust and teamwork, even in the face of uncertainty and fear.

• There are two categories of trust-building activities in leadership: our everyday actions and our responses to episodic crises.
• Our day-to-day trust-building activities should not be neglected during times of crises.
• Trust can be diminished - or strengthened - during challenging times.
• Fear is a major contributor to silo creation, working against our heightened need for teamwork and collaboration.
• Leaders must anchor their teams during uncertainty by remaining calm and connected.
• Acknowledging threats while reinforcing stability is crucial for maintaining trust.
• Visibility and accessibility of leaders are essential during challenging times.
• Reminding teams of their past resilience can strengthen trust and teamwork.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

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In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, while consistency pertains to the frequency and application of those practices. The conversation explores how there are differences in how improvement teams and/or leaders approach increasing competency versus how they approach gaining more consistency. Ultimately, by focusing on both competency and consistency, an organization is aiming for a culture of continuous improvements that can be both measured and felt.

• Culture is how we do things around here which implies both competency and consistency in those “chosen things.”
• Competency relates to the quality of practice.
• Consistency is about the frequency of practice.
• A starting point is defining what it means to be both competent (how) and consistent (how often) in each required practice or standard.
• Understanding the 'why' behind practices enhances efforts to achieve both competency and consistency.
• Training, mentoring, and coaching are key to elevating competency.
• Accountability tactics are key to gaining and maintaining consistency.
• The long game in culture change requires sustained efforts focused on both competency and consistency of “how we do things around here.”

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Reach us at CapstoneLeadership.net or info@capstoneleadership.net

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In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental improvements; they demand a collective effort around a shared purpose. Tetzlaff shares insights on how to mobilize people, the significance of leadership, and the necessity of data in driving change. She also highlights successful examples of movements and the importance of celebrating the “first followers” as the movement builds momentum.

• A movement is more than incremental change; it is impactful and lasting.
• Starting a movement often begins with one person or a small group.
• Hope is not a strategy; movements require intentionality and leadership.
• Celebrating first followers is crucial for building momentum.
• Data is essential for guiding and measuring the impact of a movement.
• Expect resistance and noise; persistence through this is key in the infinite game of change.
• Communication cadence is vital for keeping the movement alive.
• Creating a volunteer army can empower employees to drive change.
• Leaders play a critical role in activating and sustaining movements.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

Reach us at CapstoneLeadership.net or info@capstoneleadership.net