Business Conflict Resolution
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Conflict Resolution Guidebook for Managers
- Essential Skills for Preventing, Managing, and Resolving Conflict in the Workplace
- By: Amber Preston
- Narrated by: Dani Ryan
- Length: 3 hrs and 8 mins
- Unabridged
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Master conflict before it escalates—create a harmonious workplace quickly and efficiently, through these key conflict resolution skills! Are you overwhelmed by conflicts in the workplace that disrupt your team’s synergy? Do you find yourself wishing for practical strategies that can help you manage diverse personalities and prevent disputes from escalating into something more serious? If these challenges sound all too familiar, you're not alone. Many managers encounter these pain points. With the right tools and knowledge, you can transform conflict into collaboration.
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Managing remote team conflicts
- By Bekah on 06-18-25
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Conflict Resolution Guidebook for Managers
- Essential Skills for Preventing, Managing, and Resolving Conflict in the Workplace
- Narrated by: Dani Ryan
- Length: 3 hrs and 8 mins
- Release date: 04-07-25
- Language: English
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Master conflict before it escalates—create a harmonious workplace quickly and efficiently, through these key conflict resolution skills! Are you overwhelmed by conflicts in the workplace that disrupt your team’s synergy?
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Divide or Conquer
- How Great Teams Turn Conflict into Strength
- By: Diana McLain Smith
- Narrated by: Marie Hoffman
- Length: 8 hrs and 17 mins
- Unabridged
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Diana McLain Smith addresses key questions about the nature of professional relationships, explaining how companies are irrevocably shaped by positive and negative relationships between colleagues, in a guide that shares strategies for building strong and flexible working relationships that can endure difficult interpersonal challenges.
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Divide or Conquer
- How Great Teams Turn Conflict into Strength
- Narrated by: Marie Hoffman
- Length: 8 hrs and 17 mins
- Release date: 06-06-19
- Language: English
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Diana McLain Smith addresses key questions about the nature of professional relationships, explaining how companies are irrevocably shaped by positive and negative relationships between colleagues, in a guide that shares strategies for building strong and flexible working relationships....
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Never Split the Difference
- Negotiating as if Your Life Depended on It
- By: Chris Voss
- Narrated by: Michael Kramer
- Length: 8 hrs and 7 mins
- Unabridged
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After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.
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Needs PDF companion file
- By John L. Pinkowski on 03-07-17
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Never Split the Difference
- Negotiating as if Your Life Depended on It
- Narrated by: Michael Kramer
- Length: 8 hrs and 7 mins
- Release date: 05-17-16
- Language: English
- A former FBI hostage negotiator offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
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Getting Along
- How to Work with Anyone (Even Difficult People)
- By: Amy Gallo
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Unabridged
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Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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Getting Along
- By Anonymous User on 02-09-24
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Getting Along
- How to Work with Anyone (Even Difficult People)
- Narrated by: Amy Gallo
- Length: 7 hrs and 44 mins
- Release date: 09-13-22
- Language: English
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In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Mike Lenz, Eleanor McCormick
- Length: 1 hr and 47 mins
- Unabridged
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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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its okay, not great
- By HonestBuyer on 03-13-24
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Narrated by: Mike Lenz, Eleanor McCormick
- Series: HBR Emotional Intelligence Series
- Length: 1 hr and 47 mins
- Release date: 09-08-22
- Language: English
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This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....
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The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Unabridged
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No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.
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The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Release date: 10-26-17
- Language: English
- No one wants to go into a tenuous situation blind and fumbling for words. Empower yourself to stand up to conflict rather than run from it....
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Cómo tratar con gente difícil [Dealing with Difficult People]
- By: Tony Schwartz, Amy Gallo, Holly Weeks, and others
- Narrated by: Bobby Sánchez
- Length: 2 hrs and 17 mins
- Unabridged
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De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.
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los ejemplos para diversas situaciones
- By Anonymous User on 06-19-25
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Cómo tratar con gente difícil [Dealing with Difficult People]
- Narrated by: Bobby Sánchez
- Series: Serie Inteligencia Emocional de HBR
- Length: 2 hrs and 17 mins
- Release date: 02-15-22
- Language: Spanish
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El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer firme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar?....
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Crucial Confrontations
- Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Barrett Whitener
- Length: 4 hrs and 25 mins
- Unabridged
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The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.
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Helpful information
- By Ayzar on 05-03-25
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Crucial Confrontations
- Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
- Narrated by: Barrett Whitener
- Length: 4 hrs and 25 mins
- Release date: 08-03-21
- Language: English
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Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations....
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- By: Mitchell Kusy, Elizabeth Holloway
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Unabridged
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Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.
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Most for toxic coworkers
- By Good product, just don’t like shaving cream on 06-07-24
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Release date: 07-10-20
- Language: English
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Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Daniel Kahneman, Deepak Malhotra, and others
- Narrated by: Chloe Cannon, Brian Holden
- Length: 5 hrs and 50 mins
- Unabridged
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This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.
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Good primer with wide variety of examples
- By S. O'HALLORAN on 02-24-20
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Narrated by: Chloe Cannon, Brian Holden
- Series: HBR's 10 Must Reads series
- Length: 5 hrs and 50 mins
- Release date: 12-31-19
- Language: English
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This book will inspire you to control the negotiation before you enter the room....
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
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Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
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Work place conflict help.
- By Anonymous User on 08-09-23
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Release date: 03-18-16
- Language: English
- The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it....
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Essential Leadership Skills and Conflict Resolution Strategies for Managers (2 books in 1)
- Proven Techniques to Manage Teams, Inspire Performance, and Resolve Workplace Challenges
- By: Amber Preston
- Narrated by: Dani Ryan
- Length: 7 hrs and 9 mins
- Unabridged
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Whether you’re leading a small team or a large organization, these two books provide valuable insights and practical advice for driving performance and achieving results. If you’re ready to become a truly impactful leader, while rising above conflict, then download this audiobook!
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Turn issues into growth
- By Bekah on 06-18-25
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Essential Leadership Skills and Conflict Resolution Strategies for Managers (2 books in 1)
- Proven Techniques to Manage Teams, Inspire Performance, and Resolve Workplace Challenges
- Narrated by: Dani Ryan
- Length: 7 hrs and 9 mins
- Release date: 04-07-25
- Language: English
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From merely managing to boldly leading: Take your skills (and your career) to the next level with highly effective strategies!
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How to Have Difficult Conversations About Race
- Practical Tools for Necessary Change in the Workplace and Beyond
- By: Kwame Christian
- Narrated by: Kwame Christian
- Length: 7 hrs and 28 mins
- Unabridged
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Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.
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How to Have Difficult Conversations About Race
- Practical Tools for Necessary Change in the Workplace and Beyond
- Narrated by: Kwame Christian
- Length: 7 hrs and 28 mins
- Release date: 11-08-22
- Language: English
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Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done....
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The Book of Real-World Negotiations
- Successful Strategies from Business, Government, and Daily Life
- By: Joshua N. Weiss, William L. Ury - foreword
- Narrated by: Christopher Grove
- Length: 7 hrs and 59 mins
- Unabridged
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This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.
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Excellent real life examples of how to negotiate a seemingly impossible impasse
- By Amazon Customer on 07-22-24
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The Book of Real-World Negotiations
- Successful Strategies from Business, Government, and Daily Life
- Narrated by: Christopher Grove
- Length: 7 hrs and 59 mins
- Release date: 10-13-20
- Language: English
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This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios....
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Don't Get Mad at Penguins
- And Other Ways to Detox the Conflict in Your Life and Business
- By: Gabe Karp
- Narrated by: Gabe Karp
- Length: 4 hrs and 58 mins
- Unabridged
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While most people view conflict as a bad thing that should be avoided at all costs, the reality is that embracing conflict in a healthy way is the single greatest factor in driving success and avoiding painful failure. Don't Get Mad at Penguins breaks down the factors that escalate conflict to dangerous heights and shows us how to defuse conflict and make it work for us rather than against us.
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Real life stories
- By Richard Simtob on 06-14-23
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Don't Get Mad at Penguins
- And Other Ways to Detox the Conflict in Your Life and Business
- Narrated by: Gabe Karp
- Length: 4 hrs and 58 mins
- Release date: 04-12-22
- Language: English
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Don't Get Mad at Penguins offers an indispensable tool kit for engaging and harnessing healthy conflict to drive success and happiness, and eliminate the pain and stress of toxic conflict....
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Negotiating at Work
- Turn Small Wins into Big Gains
- By: Deborah M. Kolb, Jessica L. Porter
- Narrated by: Emily Ellet
- Length: 7 hrs and 35 mins
- Unabridged
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Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever. What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context - of organizational culture, of prior negotiations, of power relationships - that dictates which issues are negotiable and by whom.
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Approaching negotiations and preparations
- By Sam on 04-05-24
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Negotiating at Work
- Turn Small Wins into Big Gains
- Narrated by: Emily Ellet
- Length: 7 hrs and 35 mins
- Release date: 10-18-19
- Language: English
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Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever....
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HBR Guide to Making Better Decisions
- HBR Insights Series
- By: Harvard Business Review
- Narrated by: Callie Beaulieu, Jonathan Yen
- Length: 5 hrs and 7 mins
- Unabridged
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As a manager you have to make decisions - from daily choices about team priorities to deciding which long-term innovation projects to pursue. But most decisions don't have a clear-cut answer, and assessing the alternatives and the risks involved can be overwhelming. You need a smarter approach to making the best choice possible. The HBR Guide to Making Better Decisions provides practical tips and advice to help you identify the problem, evaluate your alternatives, select the right path forward, and follow through successfully.
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HBR Guide to Making Better Decisions
- HBR Insights Series
- Narrated by: Callie Beaulieu, Jonathan Yen
- Series: HBR Guide Series, HBR Insights Series
- Length: 5 hrs and 7 mins
- Release date: 02-18-20
- Language: English
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As a manager you have to make decisions - from daily choices about team priorities to deciding which long-term innovation projects to pursue. But most decisions don't have a clear-cut answer, and assessing the alternatives and the risks involved can be overwhelming....
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- By: Amy Gallo
- Narrated by: Liisa Ivary
- Length: 4 hrs and 51 mins
- Unabridged
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The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
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Very informative and helpful
- By David on 07-08-24
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- Narrated by: Liisa Ivary
- Series: HBR Guide Series
- Length: 4 hrs and 51 mins
- Release date: 04-04-24
- Language: English
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The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict.
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To Risk It All
- Nine Conflicts and the Crucible of Decision
- By: Admiral James Stavridis USN
- Narrated by: Marc Cashman
- Length: 7 hrs and 42 mins
- Unabridged
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At the heart of Admiral James Stavridis’s training as a naval officer was the preparation to lead sailors in combat, to face the decisive moment in battle whenever it might arise. In To Risk it All, he offers up nine of the most useful and enthralling stories from the US Navy’s nearly 250-year history, and draws from them a set of insights that we can all put to use when confronted with fateful choices.
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A great book
- By John A. on 06-06-22
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To Risk It All
- Nine Conflicts and the Crucible of Decision
- Narrated by: Marc Cashman
- Length: 7 hrs and 42 mins
- Release date: 05-24-22
- Language: English
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One of the great naval leaders of our time provides a master class in decision-making under pressure through the stories of nine famous acts of leadership in battle, drawn from the history of the United States Navy, with outcomes both glorious and notorious.
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Connect through Emotional Intelligence
- Learn to master self, understand others, and build strong, productive relationships
- By: Mike Acker
- Narrated by: Virtual Voice
- Length: 3 hrs and 54 mins
- Unabridged
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Did you know that Emotional Intelligence (EI) is a better predictor of success than IQ? You can have all the skills and smarts, but if you aren’t great with people, your personal and professional life will always fall short of your expectations. In every sector, from teaching to manufacturing to law enforcement, brains and brawn no longer cut it. The ability to interact well with others—peers, subordinates, and clients—is what makes candidates highly desirable in today’s competitive market. Improving your EI is not about sitting in a circle and singing kumbaya. It’s about becoming...
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Connect through Emotional Intelligence
- Learn to master self, understand others, and build strong, productive relationships
- Narrated by: Virtual Voice
- Length: 3 hrs and 54 mins
- Release date: 01-16-24
- Language: English
- Did you know that Emotional Intelligence (EI) is a better predictor of success than IQ? You can have all the skills and smarts, but if you aren’t...
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