Episodes

  • Podcast 74 - Making BIG program changes

    Podcast 74 - Making BIG program changes
    Mar 3 2025
    In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG Airlines, Shell, IHG, and Starwood Hotels, this conversation is a must-listen for anyone navigating loyalty program evolution this year.
    Show more Show less
    35 mins
  • Newscast 17 - The Perfect D@mn Loyalty Company

    Newscast 17 - The Perfect D@mn Loyalty Company
    Feb 23 2025
    Is Costco the platonic ideal of a customer-centric business model? Join us as we explore the joys of the world's third-largest retailer.
    Show more Show less
    33 mins
  • Newscast 16 - The Airline Episode

    Newscast 16 - The Airline Episode
    Feb 9 2025
    In which we look at airline loyalty program devaluations from the airline's perspective and ask why airlines are historically such poor communicators.
    Show more Show less
    31 mins
  • Podcast 73 - Market Impact of BA Changes

    Podcast 73 - Market Impact of BA Changes
    Feb 3 2025
    2025 kicked off with a loyalty shake-up as British Airways made waves with a major move. In this episode our expert panel dive into the changes, dissecting their impact on the wider market. Joining the discussion are special guests Rob Burgess (Head for Points) and Ben Lipsey (Air France-KLM), bringing insider insights on the expected customer and market response.
    Show more Show less
    30 mins
  • Newscast 15 - Disney Movie Insiders - the Inside Story

    Newscast 15 - Disney Movie Insiders - the Inside Story
    Jan 25 2025
    The behind-the-scenes story of the recently shuttered Disney Movie Insiders program, told by the former Disney executives who launched it.
    Show more Show less
    37 mins
  • Newscast 14 - The British Airways Kerfuffle

    Newscast 14 - The British Airways Kerfuffle
    Jan 11 2025
    In which Iain and Rick unpack the British Airways brouhaha, the exodus of Gen Z shoppers from luxury brands, and the Clash of the Retail Titans.
    Show more Show less
    35 mins
  • Podcast 72 - Health and Loyalty

    Podcast 72 - Health and Loyalty
    Jan 6 2025
    Is getting healthy one of your New Year’s resolutions? In this episode, our expert panel explores how incorporating health and wellbeing features can help brands build deeper emotional connections with their customers. We’re joined by an incredible line up of guests - Ros Netto of Virgin Active, Kylie Howe of WithU and Anya Jones, formerly of AXA Health and now Head of CRM and Loyalty at Eurostar. Tune in today to get your new year off to a healthy start.
    Show more Show less
    39 mins
  • Podcast 71 - Predictions for 2025

    Podcast 71 - Predictions for 2025
    Dec 16 2024
    Seven global loyalty experts make their predictions for 2025. Featuring Stuart Melim, Joanne Ward, Pavel Los, Caroline Papadatos, Adam Posner, Rick Ferguson and Iain Pringle.
    Show more Show less
    42 mins