On The Business Show on Marlow FM on 20th February 2025 my guests were founder of Task Aces Chipo Dhliwayo, and travel expert Janet Lacey, who joined me to talk about their work, and to discuss a range of business news stories.
“Cars” was the link between the two tracks I played, the first of which was Madness with “Driving in my car” - you can hear it at https://youtu.be/rV1_7R_3cXA?si=x28xIAQhVge_nfc6 .
Janet then spoke about Not Just Travel, a small independent local travel agency who quite literally take people on a journey. Among other reasons for using their services, she talks about why you should just book a flight and a hotel online!
You can connect with Janet via https://www.linkedin.com/in/janet-lacey-stelling-24034911/ and their website is at https://thelaceys.notjusttravel.com/ .
Chipo then spoke about her work with Task Aces, a new business helping you get tasks done, be that cleaning, gardening, DIY or more. Customer service, discussed in detail later, is top of her reasons for using their services.
For more on Chipo see https://www.linkedin.com/in/chipo-d-1b609935/ and their website is at https://www.taskaces.com/ .
Her music choice was Michael Jackson with “Beat It” not just because she loves it, but because her four kids do too! Hear it at https://youtu.be/oRdxUFDoQe0?si=CLt0pFy8mMK_mU2p .
Janet’s story for us was at https://www.allbusiness.com/how-to-deliver-exceptional-customer-experience - what are the four ways to make sure your customers have a good experience?
We then played Janet choice of music – “Down Under” by Men at Work, marking her recent trip down under. You can hear it at https://youtu.be/XfR9iY5y94s?si=x6Gbt_qONCb7gXIH .
Chipo’s story was https://www.forbes.com/sites/michaelfertik/2019/11/26/how-to-get-customers-to-trust-you/ - trust is a thing hard earned – how do you make it happen?
We squeezed in my story, which you can read at https://www.bbc.co.uk/news/articles/cj48571qq7vo - should we give good service to people who aren’t even customers?
The last song was the second on the theme of cars – Neil Young with “I want to drive my car” - hear it at https://youtu.be/-inUPm_LXtM?si=PxKm7hvQx5QPSaGc .
You can connect with me at https://www.linkedin.com/in/enterprisedoctor/ and join our Facebook group at https://www.facebook.com/groups/enterprisedoctorbusinessshow/.
My website is at https://enterprisedoctor.co.uk/.
Clips of all episodes are at https://www.youtube.com/user/EnterpriseDoctor/ - please subscribe there, and within your podcast app!
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