Join hosts John and Hilton for a light-hearted and insightful chat with Leighton Williams, a former 911 call taker and K9 Officer from St. Pete, Florida. In this fun episode, the trio shares plenty of laughs while diving into the real-world challenges of 911 centers. They explore how Quality Assurance (QA) plays a key role in making emergency operations smoother and more efficient. With engaging stories and a friendly vibe, this conversation offers a refreshing look at the human side of emergency response—where humor meets hard work and innovation. Tune in for a blend of candid insights, practical tips, and lots of fun!

Public safety thrives on strong partnerships! In this episode, John Barney & Hilton Chapman welcome Dominique Mathis to discuss how 911 centers, emergency services, and corporate safety teams can work together for better crisis response. From event security to business partnerships, we cover real success stories, challenges, and leadership strategies to build trust and teamwork.

911 dispatchers are the first, first responders, yet they are still classified as clerical workers. In this episode of The Director’s Dispatch, we dive into the push for reclassification and why it’s critical for the future of 911 professionals. Recognizing dispatchers as first responders isn’t just about a title—it’s about ensuring they receive proper training, mental health support, and the respect they deserve for the life-saving work they do every day. We’ll break down the challenges, the progress made so far, and how leaders and advocates can continue pushing for change.