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Join hosts Chantal Roberts and William Auten as they celebrate the 50th episode of The Art of Adjusting® podcast with an in-depth discussion on the world of multi-line adjusting. They break down the benefits of holding a general adjuster’s license and the flexibility it brings, while also exploring the unique challenges of handling both property and liability claims. Chantal and William share their insights on the investigative nature of liability work, the realities faced by independent adjusters, and the importance of mentorship and continuous learning. Additionally, the episode highlights the unique experiences of female adjusters and dives into the complexities of determining claim values. Whether you're new to the industry or a seasoned professional, this episode is packed with practical advice and expert knowledge.

Looking for work as an IA? Join our roster!

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry.

Barry shares his journey from a military investigator to a trainee adjuster and recounts significant cases that shaped his career. Barry focuses on the critical importance of effective and fair claims handling for the profitability of insurance companies and the detrimental impact of poor handling practices. The team also grapple insurance fraud, the adversarial nature of the legal system, and the challenges posed by public adjusters.

Barry Zalma publishes daily blogs and a TON of informative content. Check him out here:

https://zalma.com/

https://substack.com/@barryzalma

https://www.linkedin.com/in/barry-zalma-esq-cfe-a6b5257/

https://zalma.com/blog/

https://www.youtube.com/@barryzalma2886

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers have towards third-party claimants. They explore the fine line between contractual and moral obligations, emphasizing the importance of maintaining goodwill and treating claimants with respect to avoid potential pitfalls like excess verdicts against policyholders.

The discussion covers the complexities of handling insurance claims, including the critical need for thorough documentation, the risks of claim denials, and the challenges of accurately determining claim values. Chantal and William also tackle the controversial topic of "low balling" in insurance claims, offering insights into how adjusters can properly justify claim values to avoid accusations of bad faith.

Listeners will gain valuable advice on improving the claims process, such as the importance of early requests for medical records, clear communication with claimants, and the strategic use of partial settlements in severe injury cases. Chantal and William also share personal anecdotes and tease an upcoming episode featuring Barry Zama, a renowned expert in insurance claims, promising a deep dive into fraud prevention and best practices.

Tune in to learn how to navigate the intricacies of claims handling while upholding professionalism and integrity in the industry.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.