Randy Cohen is the Chief Energizing Officer at Z'Tejas, a Tex-Mex restaurant chain with locations in and around Austin, TX and Phoenix, AZ. He’s also the Chief Energizing Officer and Founder of TicketCity, a leading ticket brokerage company providing access to major sporting events worldwide. Throughout his career, he has made significant contributions to both industries, notably maintaining TicketCity’s reputation for reliability and Z’Tejas’ iconic status in the Tex-Mex cuisine scene for over three decades.

The restaurant industry is a challenging and dynamic field that requires constant adaptation and innovation. What does it take to successfully own and operate multiple restaurant locations while maintaining a positive and energetic atmosphere?

According to Randy Cohen, whose mission is to infuse his Z'Tejas restaurant locations with positive energy, the key to success in the restaurant industry lies in creating memorable experiences for guests. He emphasizes the importance of delighting customers, focusing on culture, and maintaining a high level of energy and commitment. Randy stresses that while the food and service are crucial, what truly matters is how guests feel when they leave the restaurant.

On this episode of the Top Business Leaders Show, Rise25's Chad Franzen chats with Randy Cohen, Chief Energizing Officer at Z'Tejas, about his journey from the ticket industry to restaurant ownership. Randy discusses the challenges of running restaurants, the impact of COVID-19, his books on business success, and the rewards of creating positive dining experiences. He also shares insights from his background in hospitality and his approach to leadership.