In this episode, Claire is joined by Morgane Rollando, a purpose-driven strategist with a career spanning finance, private equity, and entrepreneurial ventures. Morgane shares her powerful framework of Purpose, Awareness, and Alignment, revealing how aligning an organization with its deeper mission can revolutionise culture and customer experience.

Discover the transformative impact of a clear, purpose-driven approach on customer relationships, and learn why embracing your true values—even if it means parting ways with misaligned customers—can lead to long-term success. Morgane offers practical insights on fostering stakeholder alignment, making purpose actionable, and placing customers at the heart of your business strategy.

Whether you’re a leader, entrepreneur, or CX professional, this episode will inspire you to rethink the way you connect with your customers and create an organisation driven by clarity and intent.

Tune in to the Shine On CX Show and start your journey toward purpose-driven excellence!

#ShineonCX #JCXAlliance #CutomerExperience FOLLOW MORGANE

https://www.linkedin.com/in/morganerollando/

https://www.morganerollando.com/

https://www.youtube.com/@Morganerollando

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FOLLOW CLAIRE ⁠⁠⁠⁠https://claireboscq.com/podcast-shine-on-cx-show/⁠⁠⁠⁠

• YouTube Subscribe: ⁠⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠⁠
• LinkedIn: ⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠
• Facebook: ⁠⁠⁠⁠https://www.facebook.com/JCXAlliance⁠⁠⁠⁠
• Instagram: ⁠⁠⁠⁠https://www.instagram.com/jcxalliance⁠⁠⁠⁠

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In this episode of the Shine on CX Show, we sit down with Estelle Martinson, Head of Client Experience at Standard Bank Offshore. Estelle shares how empathy-driven leadership can transform the client experience by fostering a supportive, innovative, and inclusive culture.

We discuss the unique challenges financial services face in delivering exceptional customer experiences across a global landscape, as well as the role of empathy in both leading teams and creating meaningful client connections. Estelle also provides insights into balancing the human touch with technology to ensure consistency and personalisation for clients worldwide.

Whether you’re interested in CX, financial services, or leadership, this episode offers valuable perspectives on cultivating a truly client-focused approach.

#ShineonCX #JCXAlliance #CutomerExperience FOLLOW ESTELLE

⁠https://www.linkedin.com/company/standardbank-offshore/⁠

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FOLLOW CLAIRE ⁠⁠⁠https://claireboscq.com/podcast-shine-on-cx-show/⁠⁠⁠

• YouTube Subscribe: ⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠
• LinkedIn: ⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠
• Facebook: ⁠⁠⁠https://www.facebook.com/JCXAlliance⁠⁠⁠
• Instagram: ⁠⁠⁠https://www.instagram.com/jcxalliance⁠⁠⁠

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🎙 Episode 7: Boosting Productivity to Enhance Customer Experience with Paul Murphy

In this episode of the Shine on CX Show, Claire Boscq sits down with Paul Murphy, CEO of Jersey Business, to dive into the powerful connection between productivity and customer experience (CX). Paul sheds light on how enhancing productivity within an organisation directly influences the quality of CX, creating a ripple effect that benefits both employees and customers alike.

Together, they explore practical steps businesses in Jersey can take to streamline processes, invest in technology, and measure success in ways that resonate with customers' expectations.

Whether you're a business leader or CX enthusiast, this conversation provides valuable insights into balancing productivity and customer satisfaction for long-term success.

Listen in for actionable advice on transforming productivity into exceptional CX!

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CONTACT PAUL MURPHY AT JERSEY BUSINESS

• https://www.linkedin.com/in/paulmurphy73/
• https://www.jerseybusiness.je/

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FOLLOW CLAIRE ⁠⁠https://claireboscq.com/podcast-shine-on-cx-show/⁠⁠

• YouTube Subscribe: ⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠
• LinkedIn: ⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠
• Facebook: ⁠⁠https://www.facebook.com/JCXAlliance⁠⁠
• Instagram: ⁠⁠https://www.instagram.com/jcxalliance⁠⁠

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