Service Based Business Society Podcast

By: Tiffany-Ann Bottcher MBA
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  • Summary

  • Attention entrepreneurs! Are you looking for ways to scale your service-based business without sacrificing your sleep? Look no further than The Service Based Business Society Podcast, hosted by Tiffany-Ann Bottcher. Each week, Tiffany-Ann shares valuable insights on productivity, business strategies, marketing trends, and tech secrets that you need to know in order to take your business to the next level. She firmly believes that a successful service-based business must prioritize an amazing client experience and sustainable, predictable, repeatable profit, and she'll teach you how to do just that. But that's not all - Tiffany-Ann also invites expert guests to share their knowledge and experience with you, providing even more valuable insights on service-based business growth and sustainability. You won't want to miss a single episode! If you're looking to create, grow, and optimize your service-based business, The Service Based Business Society Podcast is the perfect resource for you. And don't forget to join the community on Facebook by searching for "Service Based Business Society." MINDSET Focused on helping entrepreneurs cultivate the right mindset for success in their businesses. Hosted by experts in the field, the podcast covers a range of topics related to mindset and business, including self-improvement, goal setting, visualization, and meditation. The podcast provides practical tools and strategies to help listeners develop a growth mindset, overcome limiting beliefs, and build confidence. Through inspiring interviews with successful entrepreneurs and thought leaders, the podcast shows that a positive and resilient mindset is key to achieving business success. DATA-DRIVEN DECISION MAKING Dedicated to equipping business leaders with the knowledge and skills they need to lead with confidence, based on data-driven insights. Hosted by experts in business leadership, the podcast covers a range of topics related to data analysis and interpretation, strategic decision-making, and effective communication. It provides practical tools and strategies for interpreting complex data sets and using them to make informed business decisions that drive growth and success. Through engaging interviews with successful business leaders and industry experts, the podcast offers valuable insights and examples of how to use data to build strong teams and drive innovation. RELATABLE ENTREPRENEURSHIP STORIES A great resource for aspiring entrepreneurs looking to learn from the experiences of successful business owners. Through relatable and engaging entrepreneurship stories, the podcast provides valuable insights into the challenges and opportunities that come with starting and running a business. Hosted by experienced entrepreneurs, the podcast covers a range of topics related to entrepreneurship, including idea generation, product development, marketing, and fundraising. Each episode features inspiring interviews with successful entrepreneurs, who share their personal stories and provide practical advice and tips for those looking to start and grow their own businesses. BUSINESS TOPICS As businesses continue to evolve, it's essential for entrepreneurs and business owners to stay informed about the latest trends and best practices in marketing, bookkeeping, technology, and innovation. The podcast is a valuable resource for anyone looking to keep up with these changes and stay ahead of the competition. Whether you are just starting out or looking to take your business to the next level, this podcast is a great source of inspiration and guidance from real-world examples of entrepreneurship success. Brought to you by Bottcher Business Management Agency
    © 2023 Tiffany-Ann Bottcher, MBA
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Economics Leadership Management & Leadership Marketing Marketing & Sales
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Episodes
  • Disney Secrets for Business

    Disney Secrets for Business
    Mar 12 2025
    In this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.Episode SummaryWhat makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance dive deep into the power of systems, processes, and culture in delivering exceptional service. From turning mundane business interactions into memorable moments to ensuring every team member upholds service excellence, this episode is packed with actionable strategies for business owners ready to take their customer experience to the next level.Key InsightsCustomer Experience is a Differentiator: In a world where businesses offer similar products and services, the customer experience is what sets you apart.Creating Experiences from the Mundane: Every business has routine tasks—the magic happens when you elevate those into unforgettable moments for your customers.Systems Create Freedom: Disney thrives on simple, repeatable systems. Implementing clear processes in your business ensures consistency, efficiency, and scalability.Own the Customer's Problem: Employees should follow through on customer issues until resolution, ensuring a seamless experience.Speed Matters in Service Recovery: When things go wrong, the longer a resolution takes, the more expensive and damaging the issue becomes.Hiring for Attitude Over Skills: Skills can be taught, but a genuine desire to serve customers is what creates a memorable experience.Small Gestures Have Big Impact: Something as simple as a small unexpected gift can trigger reciprocity and increased sales.Answering the Phone Live is a Game-Changer: The simplest way to immediately improve your customer experience? Pick up the phone—a lost call is a lost sale.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the GuestVance Morris is a customer experience expert and former Disney leader who helps businesses create world-class service strategies. As the founder of Deliver Service Now, he teaches entrepreneurs how to elevate customer experience, implement effective systems, and stand out in a crowded market. With years of hands-on experience, Vance proves that exceptional service isn’t just for big brands—it’s a game-changer for businesses of all sizes. Website: Deliver Service Now Linked In: Vance MorrisYoutube: Vance MorrisThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - HostVance Morris - GuestClick here to watch a video of this episode. Timestamps:00:00:00 - Introduction to Scaling Service Based Business00:00:26 - Disney's Customer Experience Secrets00:02:25 - Importance of Customer Experience00:03:13 - Creating Unique Experiences and Premium Pricing00:04:57 - Examples of Well-Done Customer Experience00:05:38 - Congruency in Business00:06:56 - Turning Accidents into Memorable Experiences00:09:03 - Reacting to Mistakes00:11:20 - Hiring the Right People00:12:22 - The Importance of Attitude00:14:52 - The Ride-Along Interview Process00:17:25 - Protecting Company Culture00:19:54 - Managing to the Contract00:22:09 - Emerging as Leaders in Your Organization00:24:10 - Disney Runs on Systems and Processes00:26:17 - Implementing Systems00:29:49 - Owning the Problem Until It's Fixed00:34:54 - Disneyifying: Creating Experiences Out of the Mundane00:38:17 - Answering the Telephone Live00:46:23 - Being the Face of Your Business00:47:53 - Tangible Tip: You Won't Profit Unless You ImplementEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    50 mins
  • 100 Episodes: 5 Highs & 5 Lows

    100 Episodes: 5 Highs & 5 Lows
    Mar 5 2025

    In this special 100th episode, Tiffany-Ann Bottcher reflects on her journey as a service-based business owner, sharing insights gained since leaving her corporate role four years ago. With experience scaling businesses to seven figures per month and a passion for marketing, finance, and automation, Tiffany-Ann offers a candid look at the highs and lows of entrepreneurship.

    Episode Summary

    This milestone episode delves into the top five highs and lows of Tiffany-Ann’s business journey. Through a vulnerable and honest account, she shares the challenges and triumphs encountered while building a successful service-based business. From landing the first client to navigating business mistakes, burnout, and reputation management, this episode highlights the real and raw experiences of entrepreneurship.


    Key Insights

    • Progress Over Perfection: The importance of getting your ideas out there, even if they aren't perfect. Success comes from iteration and improvement.
    • Validating Your Business: Closing the first client is a pivotal moment that sets the stage for future growth and solidifies your business’s legitimacy.
    • Sustainability Over Burnout: The dangers of overworking and why creating a business model that supports long-term sustainability is critical.
    • Alignment Matters: Misalignment with clients, vendors, or team members can lead to significant lows. Addressing these issues head-on prevents long-term challenges.
    • Embracing Visibility: The value of brand exposure and showing up in the online space, even when it feels uncomfortable. Visibility fuels business growth.

    Entrepreneurial Takeaways

    • Focus on progress, not perfection—launch and refine as you go.
    • Recognize that landing your first client is a game-changer.
    • Build a business model that supports both success and personal well-being.
    • Be proactive in addressing misalignment before it creates bigger challenges.
    • Step into visibility with confidence—growth comes from showing up consistently.

    Join Tiffany-Ann in celebrating 100 episodes of the Service Based Business Society Podcast, as she shares an honest reflection of the entrepreneurial journey and what it truly takes to build a thriving business.

    This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

    Click here to watch a video of this episode.

    Creators & Guests

    • Tiffany-Ann Bottcher - Host

    Timestamps:

    00:00:00 - Introduction to the Service Based Business Society podcast

    00:00:25 - Celebrating the 100th Episode and Business Journey

    00:01:56 - Gratitude for Connections and the Podcast Journey

    00:03:25 - The Significance of 100 Episodes

    00:04:34 - Top Five Highs and Lows in Business

    00:05:08 - High #1: Reaching 100 Podcast Episodes

    00:06:47 - Low #1: Making a Big Mistake

    00:10:24 - High #2: Closing the Very First Client

    00:12:41 - The Importance of Work Ethic

    00:15:51 - Low #2: Overworking and Its Consequences

    00:19:08 - High #3: Crossing the $100,000 Mark in Sales

    00:21:43 - Low #3: Dealing with Online Reputation Damage

    00:26:52 - High #4: Being Visible and Sharing Business Journey

    00:32:13 - Low #4: Balancing Business and Family

    00:34:10 - High #5: Full Circle Moment - Working with Previous Company

    00:36:38 - Low #5: Handling Misalignment

    00:40:06 - Reflections on the Highs and Lows

    00:41:24 - Encouragement and Gratitude

    00:42:04 - Podcast outro

    Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    42 mins
  • Scaling Starts with Leadership

    Scaling Starts with Leadership
    Feb 26 2025
    In this episode, Tiffany-Ann Bottcher sits down with Jim Carlough, a leadership expert with over 30 years of experience in healthcare and technology. Jim has held C-suite positions, led high-performing teams, and played a key role in major mergers and acquisitions. As the author of The Six Pillars of Effective Leadership: A Roadmap to Success, Jim brings a unique perspective on resilience, intentional leadership, and navigating the challenges of stepping into a leadership role as a business owner.Episode SummaryThis episode delves into what it truly takes to transition from a business owner to an effective leader. Tiffany-Ann and Jim discuss the challenges entrepreneurs face when stepping into leadership, the strategies to maintain alignment with their original vision, and how to lead with integrity, empathy, and confidence.Key InsightsLeadership is Learned: Great leaders aren’t born—they develop their skills through mentorship, experience, and continuous learning.Engagement Over Charisma: Effective leadership is about being present and engaged with your team, not just having a bold vision.The Shift from Team Member to Leader: Moving into a leadership role requires adjusting relationships, responsibilities, and expectations.Empathy in Leadership: Understanding your employees' needs and aspirations fosters a positive and productive work environment.Integrity is Non-Negotiable: Building and maintaining trust within your team requires a strong commitment to ethical leadership.The Role of Mentorship: Surrounding yourself with mentors and continuously learning is essential for long-term success in leadership.Balancing Hustle and Humanity: Supporting employees’ personal lives while driving business growth leads to higher satisfaction and better results.Leadership Takeaways for Business OwnersSeek mentorship and leadership training to refine your approach.Actively listen and engage with your team to foster trust and alignment.Set clear expectations while remaining adaptable to changes in your business.Lead with empathy—acknowledge your team’s challenges and support their growth.Prioritize integrity in decision-making to build a strong, lasting company culture.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the GuestJim Carlough is a leadership expert, author, and business strategist with over 30 years of experience in healthcare and technology. He has led high-performing teams, managed major mergers, and helped businesses navigate leadership challenges. As the author of The Six Pillars of Effective Leadership, Jim is passionate about helping business owners develop the skills they need to lead with confidence and integrity. Website: Jim CarloughLinked In: Jim CarloughThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - HostJim Carlough - GuestClick here to watch a video of this episode. Timestamps:00:00:00 - Introduction to Scaling Service Based Business 00:00:27 - The Accidental Leader: Growing into Leadership 00:00:50 - Jim Carlough's Leadership Experience 00:01:46 - The Importance of Leadership in Business 00:02:04 - Leadership is a Learned Skill 00:03:53 - Leading in Your Own Style 00:04:04 - Jim's First Leadership Opportunity 00:05:09 - Leadership is a Never-Ending Learning Process 00:06:13 - Transition Challenges: From Friend to Manager 00:08:19 - Reflect on Leadership Growth 00:10:18 - Navigating Growth and Mistakes in Business 00:10:37 - The Importance of Empathy in Leadership 00:11:33 - Giving Employees a Sense of Purpose 00:14:24 - Cover Your Employees' Backs 00:16:41 - Underestimating Leadership Skills 00:18:40 - Understanding Employees' Personal Goals 00:20:49 - The Shift in Employee Expectations 00:24:55 - The Value of Mentorship 00:27:35 - The Six Pillars of Effective Leadership 00:29:23 - The Importance of Integrity 00:35:38 - Jim's Advice: Don't Be Afraid of Being a LeaderEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    37 mins

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