Episodes

  • Why Your Team Isn’t Meeting Your Expectations

    Why Your Team Isn’t Meeting Your Expectations
    Feb 23 2025
    If you’ve ever felt frustrated that your team just doesn’t “get it,” you’re not alone. You give instructions, you explain things once, and yet—mistakes happen, tasks are forgotten, and you find yourself constantly fixing things that should’ve been done right the first time. It’s exhausting. It slows down your business. And honestly? It makes you feel like you’re carrying the whole damn thing on your own shoulders. The truth is, assumptions are killing your leadership. You assume your team knows what to do, that they remember what you taught them months ago, and that common sense is, well, common. But it’s not. And that’s where the breakdown happens. In this episode, I’m sharing a leadership lesson I learned the hard way—while painting my kitchen. Because just like in your salon, a little bit of extra communication and planning up front can save you a whole lot of frustration later on. You don’t have to keep repeating yourself, micromanaging, or feeling like the only one who can do things right. Tune in and find out how to lead your team with clarity, confidence, and ease. Here is Why Your Team Isn’t Meeting Your Expectations Here is why you should listen to the full episode:
    1. Learn why your team isn’t performing the way you want—and what’s really missing.
    2. Discover the key mistake you’re making that’s creating more work for everyone (including yourself).
    3. Find out the simple leadership shift that will set your team up for success and make your business run smoother.

    Resources RESOURCE: Take the Health Check! SALON MASTERY: Apply Now to Salon Mastery Coaching now! Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. COMMUNITY: CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group.
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    16 mins
  • Discovering You Have ADHD as a Salon Owner

    Discovering You Have ADHD as a Salon Owner
    Feb 16 2025
    Ever feel like your brain is running at 100 miles per hour, bouncing between a thousand ideas, struggling to stay focused, and constantly battling distractions? You’re not alone. Jo Thomas, salon owner and Salon Mastery Success Coach, recently discovered she has ADHD—and it changed everything. From feeling overwhelmed and scattered to learning how to harness ADHD as her superpower, Jo shares the highs, the struggles, and the powerful lessons she’s learned along the way. Here’s why you need to listen to this episode:
    • Discover the hidden signs of ADHD that many salon owners might unknowingly have.
    • Learn how ADHD impacts leadership, decision-making, and team management.
    • Find out how Jo turned what she once saw as a weakness into one of her biggest strengths.

    If you’ve ever struggled with focus, consistency, or structure in your salon business, this episode is a must-listen. Jo’s story might just be the perspective shift you need to take control, work with your brain (not against it), and turn your challenges into strengths. Here is… Discovering You Have ADHD as a Salon Owner Resources RESOURCE: Take the Health Check! SALON MASTERY: Join Salon Mastery Coaching now! Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. COMMUNITY: CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. Connect with Jo by joining The Salon Mastery Program, click here to join
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    21 mins
  • 11 Queen Moves You Need to Make in 2025

    11 Queen Moves You Need to Make in 2025
    Feb 9 2025
    You need to get on the train, jump on the fast track, and start making some Queen moves in your business! If you keep doing the same shit you did in 2024, you’ll be left behind in 2025. The gap between salons that are just surviving and those that are THRIVING is about to get a whole lot bigger. Right now, you’re stuck, spinning your wheels, buried in the day-to-day chaos of running a salon. You’re overworked, underpaid, and wondering why your team isn’t stepping up. You’re exhausted from putting out fires, and let’s be real—your business is running you, not the other way around. Something has to change… There are 11 Queen moves that the most successful salon owners are making this year. If you want to build momentum, create a high-performing team, and finally take control of your business, you need to know what they are. Salon Mastery Boardroom Coach, Joel, and I are breaking it all down! Here is 11 Queen Moves You Need to Make in 2025 Here is why you should listen to the full episode:
    1. Discover what’s keeping you stuck and how to break free.
    2. Learn the critical shifts successful salon owners are making right now.
    3. Find out the first step to reclaiming your time, your team, and your profit.

    Resources EVENT: Fast-Track to Your Million-Dollar Salon… Unlock the Ultimate Proven Roadmap to Achieve Your Goals Faster in 2025… SECURE YOUR SPOT RESOURCE: Take the Health Check! SALON MASTERY: Apply Now to Salon Mastery Coaching now! Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. COMMUNITY: CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group.
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    32 mins
  • How Salons Can Help Combat Domestic Abuse

    How Salons Can Help Combat Domestic Abuse
    Feb 2 2025
    You are in a unique position. As a stylist or therapist, you build deep, trusted relationships with your clients. You see them at their most vulnerable, hear their personal stories, and sometimes, notice things that others don’t. But what if you suspect something is wrong? What if a client—or even a team member—is silently struggling with something far more serious than just a bad day? Domestic abuse is more common than you think, and during this episode, we’re diving into the crucial role salon owners and professionals can play in being a safe space for those who need it most. Our guest, Liz McKeon, shares how she became the UK and Irish ambassador for Shearhaven—a program designed to train salon professionals on recognizing the signs of domestic abuse. More importantly, she reveals why this matters now more than ever. This conversation isn’t easy, but it’s necessary. If you want to be more than just a salon owner and truly make a difference in people’s lives, this episode is a must-listen. This is How Salons Can Help Combat Domestic Abuse Here is why you should listen to the full episode:
    1. Learn why salons are a powerful safe haven for those experiencing domestic abuse.
    2. Discover the hidden signs that someone might be in danger—even if they’re not saying a word.
    3. Understand the simple but critical steps you can take to offer support without overstepping your role.

    Resources EVENT: Fast-Track to Your Million-Dollar Salon… Unlock the Ultimate Proven Roadmap to Achieve Your Goals Faster in 2025… SECURE YOUR SPOT RESOURCE: Take the Health Check! SALON MASTERY: Apply Now to Salon Mastery Coaching now! Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. COMMUNITY: CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. Connect with Liz Shear Haven Website Shear Haven Training 30 Days to Beauty Business Success BOOK
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    35 mins
  • 3 Reasons Why You’re Not Profitable at $1 Million

    3 Reasons Why You’re Not Profitable at $1 Million
    Jan 26 2025
    $1 Million Salons aren’t always profitable… Seems crazy, right? But when you don’t know your numbers (or aren’t doing them correctly), whilst you may be making $1 Million in revenue… you might actually be running your business into the red! There are 3 reasons why your Salon isn’t profitable at $1 Million… I’m breaking down the steps you need to take to turn your Salon around and help you break through your Salon’s growth ceiling so you can start prioritising profit! Your business can be successful and grow in 2025 IF you learn how to become profitable. This is: 3 Reasons Why You’re Not Profitable at $1 Million Here is why you should listen to the full episode:
    1. Learn why profit is a choice
    2. Understand why you’re not profitable
    3. Know how turn your Salon around

    Salon Mastery Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. Apply Now to Salon Mastery Coaching now. Resources CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group.
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    17 mins
  • Should You Create Your Own Product Line?

    Should You Create Your Own Product Line?
    Jan 19 2025
    “Everything will work out!” Have you ever thought about starting your own product line? Something that you have created from scratch that is perfect for you and your clients… Sounds like a good idea, right? But it feels a little daunting too! Which is why I’m sure excited to be chatting with Ashleigh, founder of The Facialist. Ashleigh is a successful Salon Owner who decided to transform her Salon during the pandemic… Ashleigh created her own product line that seamlessly integrated with The Facialist. We’re breaking down Ashleigh’s journey, the challenges of product development, inventory management and how to maintain a strong vision! This is Should You Create Your Own Product Line? Here is why you should listen to the full episode:
    1. Learn the steps to creating your product line
    2. Understand the challenges of product developement
    3. Know Ashleigh’s top tip to maintaining a strong vision

    Salon Mastery Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. Apply Now to Salon Mastery Coaching now. Resources CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. This episode of the Salon Owners Collective Podcast is sponsored by Shortcuts, your leading Salon Software provider. Click HERE to access the exclusive offer! Connect with Ashleigh Instagram Connect with The Facialist Instagram Facebook Website
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    22 mins
  • Are You Ready for the Rise of AI in Salons?

    Are You Ready for the Rise of AI in Salons?
    Jan 9 2025
    You need to get on the train, jump on the fast track and start making some Queen moves in your business. If you keep doing the same shit that you did in 2024, you will be left behind in 2025. The gap between Salon’s who are just surviving and those who are THRIVING is about to get a whole lot bigger. Which is where AI comes in… AI is about to change our industry and you need to start incorporating it into your business. When you use AI, it will actually help you lead your business better. AI is your own personal assistant, helping you to improve customer service, streamline your business operations and help you get shit done! The world of AI is so much bigger than ChatGPT and you need to get on board if you want to grow your Salon in 2025. Salon Mastery Boardroom Coach, Joel and I are sharing why you need AI in your Salon! Here is Are You Ready for the Rise of AI in Salons? Here is why you should listen to the full episode:
    1. Learn WHY you need AI
    2. Understand how AI can help you in your Salon
    3. Know how implement AI

    Salon Mastery Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. Apply Now to Salon Mastery Coaching now. Resources CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group.
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    25 mins
  • Is the Hair and Beauty Industry Going Downhill?

    Is the Hair and Beauty Industry Going Downhill?
    Jan 5 2025
    What actually happened in 2024? We started to see changes in consumer behaviour… rebookings, deposits, buying retail and then also changes with our team and technology. But what do these changes actually mean for your Salon and for our industry? And how do these changes affect how you do business in 2025? On this episode of the Salon Owners Collective Podcast, Shortcuts co-Founder, Jo and I are breaking down the key figures from the Shortcuts Industry report… Some of the results may surprise you! Here is Is the Hair and Beauty Industry Going Downhill? Here is why you should listen to the full episode:
    1. Learn what happened in 2024
    2. Understand what these industry stats mean
    3. Know how to get a head in 2025

    Salon Mastery Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success. Apply Now to Salon Mastery Coaching now. Resources CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. Connect with Shortcuts 2024 Industry Report: https://go.shortcuts.com.au/2024-industry-report Shortcuts Website: https://www.shortcuts.com.au/ Shortcuts Instagram: https://www.instagram.com/shortcuts_anz/ Shortcuts Facebook: https://www.facebook.com/ShortcutsSoftware Jo’s LinkedIn: https://www.linkedin.com/in/joanna-burgess?originalSubdomain=au
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    28 mins