Imagine investing millions in training—only to see zero results. It happens more than you think.

Most corporate training programs fail because they focus on information rather than transformation. In this episode, Paul Scott, General Manager of Zenzai ANZ, shares how to build a learning and development strategy that actually works. From AI-powered insights to real-world application, Paul reveals what the best organizations do differently to engage employees, drive performance, and create lasting change.

With decades of experience in call centers, leadership, and now spearheading the "human success" category in learning, Paul dives into what makes people tick, why vulnerability is key, and how to future-proof your workforce. Whether you're in HR, leadership, or simply want to grow, this episode is packed with game-changing insights.

Key Takeaways1. Vulnerability is a strength in leadership and learning. Admitting you don’t know something opens doors for growth and collaboration.2. The best learning strategies focus on real-world application. Simply delivering information isn’t enough—execution is key.3. AI and data-driven insights are changing learning & development. The ability to validate information and personalize learning is more powerful than ever.Timestamps:

• [00:00] Best advice: Believe in yourself and embrace vulnerability
• [00:50] Introduction to the Rogue L&D Hot Shots podcast
• [01:10] Paul Scott’s background: From call centers to learning & development
• [02:40] Passion for helping people achieve their dreams
• [03:30] The best L&D initiative Paul has seen: Rebranding and upskilling at Zenzai
• [04:50] Transforming India’s customer service industry with a world-first project
• [06:30] AI in learning: How Perplexity Pro and data-driven insights are changing L&D
• [08:00] The worst training experience: A rigid sales course that didn’t work
• [10:30] A belief Paul had that nobody else agreed with: Empathy over manipulation
• [12:40] Meeting Mick Jagger: A surprising and hilarious celebrity encounter

Links

• Paul Scott on Linkedin
• Zensai Website
• Tom Bailey on LinkedIn
• Tom Bailey Website

Your brain is designed to be lazy—and that’s exactly why most people stop learning.

Most leaders believe they’re constantly learning—but are they really? In this episode, we dive deep into what it actually takes to grow as a leader, why so many people stop learning after childhood, and how to reignite that spark.

Phil Cross, founding partner at Leaders for Good, shares insights on creating better team conversations, avoiding common leadership blind spots, and using learning as a tool for real transformation. Whether you’re leading a team or just looking to develop yourself, this conversation will change how you think about growth.

Key Takeaways

1. Learning isn't just for kids—it’s the key to unlocking better leadership. If you’ve lost the excitement of learning, it might be holding you back more than you think.
2. Diversity and inclusion aren’t just checkboxes—they require real, ongoing conversations. The best leaders challenge their assumptions and create space for new perspectives.
3. The best leadership development isn’t about what you teach—it’s about the conversations you start. Shaping the right discussions leads to real, lasting change.

Timestamps:

[01:32] – How leaders can create better conversations

[03:47] – Why most training programs fail

[06:25] – The key to running inclusive meetings

[08:59] – The role of AI in learning & development

[11:43] – What leaders should outsource vs. develop

[14:18] – Overcoming the biggest blind spot in leadership

[17:05] – The “complacency of good intentions” in diversity

[20:36] – The one question every leader should ask themselves

[23:51] – Why referrals are the ultimate success metric

Links Phil Cross on LinkedinLeaders for Good WebsiteTom Bailey on LinkedInTom Bailey Website

From coaching athletes to teaching educators, Chemène Sinson shares what makes learning truly transformational.In this episode, Chemène Sinson, an Olympic athlete turned educator, dives into the importance of resilience, adaptability, and learner-centric approaches in L&D. From designing effective programs to navigating the challenges of organizational demands, Chemène shares actionable insights that will inspire educators to prioritize care and creativity over perfection. Plus, hear the story of her unexpected connection with legendary musician Lenny Castro and what it taught her about life and learning.Key Takeaways

1. The best L&D programs are learner-centric, focusing on the journey from start to finish.
2. Resilience and adaptability, learned from elite sports, are vital for thriving in education and training.
3. Caring about learners’ success matters more than achieving perfection in teaching.

Timestamps

• [00:00] Chemène Sinson introduces her dual role in education and training
• [02:03] Finding joy in helping others achieve what they thought was impossible
• [03:00] Why the best L&D programs focus on the learner experience
• [05:40] Lessons in resilience from elite sports
• [07:45] Ice cream practices and a proud coaching moment
• [09:30] Worst experience in L&D: A tough lesson on preparation
• [11:45] Unexpected connections: Five hours with Lenny Castro
• [13:30] The challenge of addressing what clients think they want vs. what they need
• [15:00] Why caring is more important than perfection in L&D
• [16:30] Closing reflections on the value of fun and curiosity in education

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Links

• Chemène Sinson on LinkedIn
• Chemène Sinson Website
• Tom Bailey on LinkedIn
• Tom Bailey Website
• Black Water Projects