In this episode of Tech WatchRadio, hosts Jay Harrison and Sam Bushman dive into the surprising world of Chick-fil-A’s new entertainment app, designed to engage families with shows, podcasts, and games for children. They explore the implications of this move for both the brand and consumers, as Chick-fil-A branches beyond its restaurant roots into the digital family entertainment sphere.

Next, the duo spotlights GoldWave’s innovative use of Whisper AI for audio transcription. They discuss how this local machine-based tool is revolutionizing audio editing by adding real-time transcription features that make editing simpler and faster for professionals and novices alike. Wrapping up with an insightful discussion on media company valuations, Jay and Sam analyze why Google dominates the list and how companies like TikTok and LinkedIn are making waves. Stay tuned for tips, tools, and thoughtful takes on how tech serves us—not owns us!

Tech WatchRadio keeps you plugged into the ever-evolving world of technology so you don’t have to do the heavy lifting. Hosted by Sam Bushman and Jay Harrison, this episode dives deep into the modern challenges of media monetization, debating the growing trend of digital paywalls. The hosts unpack how services like CNN, New York Times, and even streaming platforms like Hulu and Roku are changing their business models, weighing whether the shift toward subscription and tier-based systems is worth the cost—or simply alienating audiences.

The show also tackles practical tech tips, including an in-depth guide on spotting phishing scams using the innovative SECURE method. Learn how to protect yourself and your company by evaluating suspicious emails step-by-step, from checking the subject line to unpacking attachments safely. Whether you're looking to stay ahead in cybersecurity or gain clarity on tech’s impact on everyday life, this episode equips you with valuable insights to navigate the digital age confidently.

In this engaging episode of Tech Watch Radio, Sam Bushman and Jay Harrison dive into the intersection of technology and daily life disruptions. They open with a discussion on the October incident where RentCafe users faced issues paying their rent due to a website crash, highlighting the vulnerability of relying solely on tech solutions for essential tasks. The hosts debate the need for backup payment options, greater grace periods, and improved accountability from tech platforms that handle critical services.

The conversation shifts to a larger critique of customer service in big corporations. Sam shares personal anecdotes of his frustrations with companies like Zoom, emphasizing the lack of responsive customer support and the rigidity of contract terms that fail to accommodate client needs. He contrasts this with a shining example of stellar service at Less Annoying CRM, a company that offers straightforward pricing, excellent customer support, and flexibility, exemplifying the standard Sam believes companies should aspire to.

Listeners will be intrigued by the lively commentary on the impact of monopolies and automated customer service on user experience. Sam and Jay make a passionate call for companies to value long-term customer loyalty over short-term gains. This episode is a thought-provoking examination of tech dependency and a rallying cry for better customer service in today’s digital landscape.